Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Business Intelligence Sales & Marketing More Topics...
Contact Centers
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
Amazon
Amazon's Cloud Outage Offers Lessons for the Enterprise

By Jennifer LeClaire
October 23, 2012 2:18PM

Bookmark and Share
"We recommend spreading your services across separate cloud vendors to provide the best protection from disasters," said technology consultant Damian Bramanis. "Ultimately, staying safe in the cloud is a matter of trust. It's important to trust your cloud vendor at the best of times, but it's critical in the face of major problems."
 


It wasn't the first time Amazon Web Services saw outages -- and it probably won't be the last. Amazon's cloud service saw outages on the East Coast on Monday. Popular sites like Pinterest, Reddit, FastCompany and Flipboard went dark.

Could this give cloud computing a black eye? Or just Amazon's service? And why do the outages keep occurring? There are yet more questions than answers but analysts are weighing in on what the latest outage, which the hacker group Anonymous is taking credit for, means for the cloud.

Zeus Kerravala, principal analyst at ZK Research, told us the outage may give Amazon's customers cause for concern.

"As long as they've been selling cloud, you would think they would be one of the more stable cloud services," Kerravala said. "If Amazon is going to invest anywhere, they should invest to make sure this doesn't happen again."

Cloud Services Best Practices

Damian Bramanis, director of Advisory Services at Sentinus.com.au, said businesses need to use best practices for cloud services in order to avoid outages like the one Amazon just suffered. That, he said, means not putting all of your eggs in one basket, so cloud disasters don't become your disaster.

As he sees it, many cloud services can cope with failures by spreading the service across different data centers and availability zones. Businesses that followed this best practice model would have seen their operations continue despite the Amazon disruption.

"We recommend spreading your services across separate cloud vendors to provide the best protection from disasters," Bramanis said. "Ultimately, staying safe in the cloud is a matter of trust. It's important to trust your cloud vendor at the best of times, but it's critical in the face of major problems."

Fast Reactions to Outages

Quality of service is one of the top barriers to adopting cloud services for any companies, Sentinus.com.au reports. Bramanis said he's seeing businesses rate quality of service as the second-most important issue for cloud computing. The first is data security.

The good news is, cloud provider outages are typically handled swiftly. Reaction times have been promising, Bramanis said, and vendors are not only working hard to fix the problems, they're keeping customers informed with regular updates.

Kerravala said the flexibility an enterprise gains with the cloud outweighs the loss of control, "assuming that those outages are minimized. That makes the cloud provider you use very important. They are not all created equal."
 

Tell Us What You Think
Comment:

Name:

Dice Admin:

Posted: 2012-11-03 @ 5:30pm PT
As a consumer of cloud services, one should also keep in mind that, like many other services, the cloud is not fool-proof and we may need to find the check list we can look into while opting to use this service.

Here's Dice IT Wise offering some key suggestions you might want to look into, as we talk about cloud availability and security concerns.

http://www.diceitwise.com/gauging-the-availability-and-security-of-your-data-on-cloud-computing/

Phil:

Posted: 2012-10-23 @ 2:58pm PT
Here is a blog I wrote for Systems Watch on how multi availability zones can still not ensure your safe during a Amazon outage. http://www.systemswatch.com/blog/2012/10/amazon-web-services-outages-even-in-multi-az/

Also a helpful tool available to the public free for realtime health status of Amazon Elastic Compute Cloud EC2 in all http://www.systemswatch.com Good site to know quickly if its you are AWS.



Your Next Generation Data Center Is Here! Vblock™ Systems: the world's most advanced converged infrastructure are built on the Cisco Unified Computing System with Intel® Xeon® processors. Vblock™ Systems deliver extraordinary time to market, ROI and TCO, and flexibility to meet your continually changing demands with 5X faster deployment, 96% less downtime, and 1/2 the cost. Click here to learn more.


 Contact Centers
1.   Avaya Ends Network Waiting Game
2.   Nearly Half of Enterprises Adopt Cloud
3.   iRobot Releases Ava 500 'Bot
4.   Salesforce Gets Smart Virtual Agents
5.   Smart CRM: ShoreTel Taps Salesforce


advertisement
Avaya Ends Network Waiting Game
Aims to help biz improve operations.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Business Intelligence | Sales & Marketing | Contact Centers | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.