Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
Contact Centers
Tame your scariest paperwork. Find Out How
Average Rating:
Rate this article:  
Amazon
Amazon's Cloud Outage Offers Lessons for the Enterprise

By Jennifer LeClaire
October 23, 2012 2:18PM

Bookmark and Share
"We recommend spreading your services across separate cloud vendors to provide the best protection from disasters," said technology consultant Damian Bramanis. "Ultimately, staying safe in the cloud is a matter of trust. It's important to trust your cloud vendor at the best of times, but it's critical in the face of major problems."
 



It wasn't the first time Amazon Web Services saw outages -- and it probably won't be the last. Amazon's cloud service saw outages on the East Coast on Monday. Popular sites like Pinterest, Reddit, FastCompany and Flipboard went dark.

Could this give cloud computing a black eye? Or just Amazon's service? And why do the outages keep occurring? There are yet more questions than answers but analysts are weighing in on what the latest outage, which the hacker group Anonymous is taking credit for, means for the cloud.

Zeus Kerravala, principal analyst at ZK Research, told us the outage may give Amazon's customers cause for concern.

"As long as they've been selling cloud, you would think they would be one of the more stable cloud services," Kerravala said. "If Amazon is going to invest anywhere, they should invest to make sure this doesn't happen again."

Cloud Services Best Practices

Damian Bramanis, director of Advisory Services at Sentinus.com.au, said businesses need to use best practices for cloud services in order to avoid outages like the one Amazon just suffered. That, he said, means not putting all of your eggs in one basket, so cloud disasters don't become your disaster.

As he sees it, many cloud services can cope with failures by spreading the service across different data centers and availability zones. Businesses that followed this best practice model would have seen their operations continue despite the Amazon disruption.

"We recommend spreading your services across separate cloud vendors to provide the best protection from disasters," Bramanis said. "Ultimately, staying safe in the cloud is a matter of trust. It's important to trust your cloud vendor at the best of times, but it's critical in the face of major problems."

Fast Reactions to Outages

Quality of service is one of the top barriers to adopting cloud services for any companies, Sentinus.com.au reports. Bramanis said he's seeing businesses rate quality of service as the second-most important issue for cloud computing. The first is data security.

The good news is, cloud provider outages are typically handled swiftly. Reaction times have been promising, Bramanis said, and vendors are not only working hard to fix the problems, they're keeping customers informed with regular updates.

Kerravala said the flexibility an enterprise gains with the cloud outweighs the loss of control, "assuming that those outages are minimized. That makes the cloud provider you use very important. They are not all created equal."
 

Tell Us What You Think
Comment:

Name:

Dice Admin:

Posted: 2012-11-03 @ 5:30pm PT
As a consumer of cloud services, one should also keep in mind that, like many other services, the cloud is not fool-proof and we may need to find the check list we can look into while opting to use this service.

Here's Dice IT Wise offering some key suggestions you might want to look into, as we talk about cloud availability and security concerns.

http://www.diceitwise.com/gauging-the-availability-and-security-of-your-data-on-cloud-computing/

Phil:

Posted: 2012-10-23 @ 2:58pm PT
Here is a blog I wrote for Systems Watch on how multi availability zones can still not ensure your safe during a Amazon outage. http://www.systemswatch.com/blog/2012/10/amazon-web-services-outages-even-in-multi-az/

Also a helpful tool available to the public free for realtime health status of Amazon Elastic Compute Cloud EC2 in all http://www.systemswatch.com Good site to know quickly if its you are AWS.





 Contact Centers
1.   Call Center Training: Tips for Success
2.   Avaya Pressing Hard on Cloud-Based UC
3.   Comcast Customer Service Fiasco
4.   Google CEO Questions 40-Hour Week
5.   Why You Need To Hire a CCO


advertisement
Call Center Training: Tips for Success
Hire right, role play, and keep it real.
Average Rating:
Avaya Pressing Hard on Cloud-Based UC
Provides easier, faster provisioning.
Average Rating:
Comcast Customer Service Fiasco
Lessons to be learned for all companies.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
 
Dropbox for Business Beefs Up Security
Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
 

Enterprise Hardware Spotlight
Watson Gets His First Customer Service Gig
Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.
 
Tablet Giants Apple and Samsung Feel the Heat
When a company saturates its home market with a once-hot product, expect it to pump up efforts elsewhere. Apple, for its part, is now pushing iPads to big corporations and the enterprise market.
 
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
 

Mobile Technology Spotlight
T-Mobile Calls 'BS' on AT&T's New Promotion
While Verizon Wireless is moving to throttle bandwidth hogs, a scrappy T-Mobile is taking on the giants with a limited-time promotion it hopes will drive up the churn rates of its wireless rivals.
 
Microsoft Update to Windows Phone 8.1 Already Coming
An update to Windows Phone 8.1 is on the way just weeks after the release of the product itself. Microsoft has begun detailing some of the update features to phone manufacturers.
 
Stanford Researchers Report Battery Breakthrough
Stanford researchers have found a way to use lithium in a battery's anode, a breakthrough that could triple capacity and has been described as the "holy grail of battery science."
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.