Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
Advertisement
Free Gartner Report:
Drive innovation & collaboration
with the "Everyone's IT" approach.

View the research report
Business Intelligence
Is your endpoint data protected?
Average Rating:
Rate this article:  
Microsoft Readies Dynamics CRM Online Update

Microsoft Readies Dynamics CRM Online Update
By Jennifer LeClaire

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

Customer relationship management (CRM) meets business process management (BPM) in the upcoming iteration of Microsoft Dynamics CRM Online. The Dynamics CRM update adds new business process definitions to manage leads, opportunities, and accounts. The idea is to make it simpler for sales and service reps to connect with their customers.
 

Microsoft in December will release a service update for Microsoft Dynamics CRM Online. The update comes just after Microsoft Dynamics CRM business posted its 33rd consecutive quarter of double-digit revenue growth, and as it approaches its 3 millionth seat.

Microsoft said the new update "reimagines" the way sales, customer service and marketing professionals work with CRM. With the new iteration, Microsoft is moving away from the traditional data-centric approach with a strategy to simplify and visually guide users through their business processes.

The Microsoft Dynamics CRM Online update also includes predefined best-practice sales and service business process definitions; deeper connection to Yammer and Skype; embedded Bing maps; Microsoft Office 2013 compatibility; and cross-browser support to drive more communication and collaboration.

Boosting CRM Productivity

Microsoft promises new levels of productivity, in part, through new, role-specific user experiences that work to guide sales and service professionals through predefined lead, opportunity and case-management processes. As Microsoft describes it, the new user experiences will offer customers guidance and suggestions that can be tailored to a person's specific role to drive maximum productivity.

Bob Stutz, corporate vice president at Microsoft Dynamics CRM, said the release is the first in a planned set of rapid innovation. As the competition continues getting heavier in the social CRM space, Microsoft is relying more heavily on its Yammer acquisition to drive new experiences.

"We've reimagined the business process and infused new communication and collaboration capabilities powered by Skype and Yammer," Stutz said. "We continue to help sales and customer service professionals drive new levels of productivity on the browser of their choice, and across a wide range of devices."

The Microsoft Dynamics CRM Online update will also add new business process definitions to track and manage leads, opportunities, contacts and accounts. The idea is to make it simpler for people to understand their customer, and be able to better connect and collaborate with each other.

Integrating Skype and Yammer

Microsoft is pushing social CRM with its Yammer and Skype assets. Using Yammer, for example, Microsoft Dynamics CRM users can collaborate with colleagues inside their organization or with customers, partners and other stakeholders.

Yammer taps social networking capabilities to streamline information sharing around customers, business processes and key business documents. Ultimately, Microsoft said, Yammer helps customers project CRM information, activities and insights across their organization.

Meanwhile, Skype opens the door for direct interactions with customers. With Skype, users of Microsoft Dynamics CRM can initiate voice and video communications directly from Microsoft Dynamics CRM. Finally, Microsoft has included browser support for Mozilla Firefox and Google Chrome running on Windows-based PCs, and Firefox and Apple Safari running on Macintosh desktop computers.
 

Tell Us What You Think
Comment:

Name:



Get Powerful App Acceleration with Cisco. In a world where time is money, you need to accelerate the speed at which data moves through your data center. Cisco UCS Invicta delivers powerful, easy-to-manage application acceleration for data-intensive workloads. So you can make decisions faster and outpace the competition. Learn More.


 Business Intelligence
1.   Facebook Offers Cross-Device Analytics
2.   Splunk Cuts Prices, Vows 100% Uptime
3.   IBM Beefs Up Identity Intelligence
4.   Brain Waves: the New Focus Group?
5.   Chief Customer Officers' Clout Grows


advertisement
Facebook Offers Cross-Device Analytics
Marketers can track ad conversions.
Average Rating:
Brain Waves: the New Focus Group?
Customer data gets more scientific.
Average Rating:
IBM Beefs Up Identity Intelligence
To offer biz better security products.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Find Malicious Android Apps Can Hack Gmail
A new study shows that a weakness in the Android mobile operating system can be used to steal sensitive, personal info from unwitting users. Gmail proved to be the easiest app to attack; Amazon, the hardest.
 
UPS Stores in 24 States Hit by Data Breach
Big Brown has been breached. UPS said that about 105,000 customer transactions at 51 of its UPS Store locations in 24 states could have been compromised between January and August.
 
Cost of Target Data Breach: $148 Million Plus Loss of Trust
The now infamous Target data breach is still costing the company -- and its shareholders -- plenty. In fact, the retailing giant forecast the December 2013 incident cost shareholders $148 million.
 

Enterprise Hardware Spotlight
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 
Feds OK $2.3 Billion IBM-Lenovo x86 Server Deal
IBM and Lenovo are celebrating U.S. approval of their x86-based server deal, having cleared some major security hurdles. The deal makes Lenovo a major player for enterprise data centers.
 
Three New Lenovo PCs Aimed at Business Users
With businesses wanting computing solutions that do more for less money, Lenovo has unveiled three new desktop PCs that it says offer solid computing at a budget-minded price.
 

Mobile Technology Spotlight
Screen Shortage Briefly Puts Brakes on iPhone 6
RAM? Check. Antenna switch? Check. Screen? Oops. Parts suppliers for Apple have found themselves facing a shortage of screens for the new iPhone 6 as next month's release date for the new smartphone looms.
 
Bounty Offered to Coders for Oculus Rift Bugs
Coders who find bugs in software for the Oculus Rift VR immersive headset could receive a reward of at least $500 under Facebook's White Hat bounty program. Facebook acquired Oculus in March.
 
Google Glass Adds Voice Access to Phone Contacts
The latest update to Google Glass will let users access their top 20 phone contacts with voice commands alone. A user can then choose a phone call, Google hangouts, e-mail or text messaging.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.