Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
APC Free White Paper
Optimize your network investment &
Enter to win a Samsung Galaxy Note

www.apc.com
Customer Service
Next Generation Data Center Is Here!
Average Rating:
Rate this article:  
Oracle Launches Self-Service Taxation Solution for Public Sector
Oracle Launches Self-Service Taxation Solution for Public Sector

By Jennifer LeClaire
November 29, 2012 9:46AM

Bookmark and Share
Oracle's solution "provides governments with a way to become more interactive with and more responsive to the citizens -- and to do it in a way that is more cost-effective than staffing phone banks and having people call down telephone trees and talk to actual people," said analyst Charles King. Oracle is offerng a new self-service taxation suite.
 



Oracle just rolled out the Oracle Enterprise Taxation and Policy Management Self Service. The new software gives tax and revenue authorities a single citizen portal that can integrate across multiple tax types and tax processing systems.

Mark Johnson, senior vice president of Oracle Public Sector, said the solution makes way for tax and revenue authorities to provide taxpayers with anytime access to valuable information and services, ultimately strengthening the tax and revenue authority or taxpayer relationship. Oracle Policy Automation for Public Sector, Oracle WebCenter, Oracle Application Development Framework and Oracle SOA Suite power the solution.

"For many years, taxpayers had to make a phone call or travel to a local tax and revenue authority to deliver a form, discuss his/her situation or make a payment. Today, however, citizens and businesses expect to find instant answers to their questions and make payments, all via the Web -- anytime, anywhere," said Mark Johnson, senior vice president, Oracle Public Sector.

Better Citizen Service

Some of the online services Oracle's new solution empowers include the ability to make payments, contact the tax agency with questions and requests or receive self-guided automated assistance with policies and tax law.

Tax and revenue authorities that implement Oracle Enterprise Taxation and Policy Management Self Service -- which Oracle calls an out-of-the-box solution -- can lower the cost of taxpayer service operations by promoting a broader set of taxpayer self-service features. Oracle said the solution also integrates with leading credit card payment processors for tax payments to ease the electronic payment process.

Charles King, principal analyst at Pund-IT, told us Oracle is not alone in this space; there are other companies providing similar solutions for the public sector.

"This solution provides governments with a way to become more interactive with and more responsive to the citizens -- and to do it in a way that is more cost-effective than staffing phone banks and having people call down telephone trees and talk to actual people," King said.

"This is something that we've been seeing across the industry for the last two to three years. It's a particularly important kind of solution since the economy tanked in 2008. Things aren't coming back as quickly as people would like. This is not only businesses having to make do with less, public sector entities are having to do the same."

Oracle's Opportunity

There is a built-in demand for this type of solution, King said, and Oracle can do well in the market if its solution does what it promises. Once a product goes through the proof stage and is adopted, he said, it's not too often replaced.

"Public sector organizations and departments and government entities tend to move much more slowly than the business world does. So from the vendor's standpoint, if you can get the sale they have a fairly steady revenue stream for a long time because there's so much inertia in the market," King said.

"But from a customer point of view, it's extremely important for companies to do a lot of testing before they choose an actual solution, because once you sign on the dotted line you and the citizens you serve are going to be stuck with that for good or ill for a very long time. As valuable as this kind of solution can be, let the buyer beware."
 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Customer Service
1.   Chief Customer Officers' Clout Grows
2.   Watson's First Consumer-Facing Gig
3.   Social Media Haters Speak Up
4.   Comcast Customer Service Fiasco
5.   'May I Help You?' Asks Jibo the Robot


advertisement
Chief Customer Officers' Clout Grows
Marketers' domination lessening.
Average Rating:
Social Media Haters Speak Up
Survey says, now showing a little love.
Average Rating:
Comcast Customer Service Fiasco
Lessons to be learned for all companies.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tor Internet Privacy Service Warns Users It Was Breached
You may never have heard of the Tor Project, but the Internet privacy service is making headlines. Tor’s devs say users might be victims of an attack launched against the project earlier this year.
 
Canadian Government Charges China With Cyberattack
The government of Canada is not happy with China. Canadian officials have accused "a highly sophisticated Chinese state-sponsored actor" of launching a cyberattack on its National Research Council.
 
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 

Enterprise Hardware Spotlight
AMD's ARM-Based Opteron Out in $3K Dev Kit
It's dubbed "Seattle" and it's AMD's first 64-bit ARM-based Opteron processor. The low-power chip is being released as part of AMD’s Opteron A1100-series developer kit, and aimed at high-end data center needs.
 
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Dell, BlackBerry Not Sweating Apple-IBM Alliance
IBM's recent move to partner with Apple to sell iPhones and iPads loaded with corporate applications has excited investors in both companies, but two rivals say they are unperturbed for now.
 

Mobile Technology Spotlight
Virgin Mobile Offers Custom Smartphone Plans
As the wireless carrier wars continue heating up, Virgin Mobile just threw the customization coal onto the fire. The firm has debuted a no-annual-contract plan with rates based on individual use.
 
Collaboration Provider Asana Revamps Mobile App
Asana, a collaboration software provider started by a Facebook founder, is now out with a rebuilt native iOS mobile app. It replaces one that even the company admits was not up to par.
 
Facebook: You Will Use Messenger, and You Will Like It
Starting this week, Facebook users with Android and iOS phones will be forced to use the separate Messenger app to send Facebook messages. Pending messages will still be visible in the main app.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.