Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Home CRM Systems Customer Service Business Intelligence Sales & Marketing More Topics...
Build Apps 5x Faster
For Half the Cost
Enterprise Cloud Computing

On Force.com
CRM Systems
24/7/365 Network Uptime
Average Rating:
Rate this article:  
Oracle Releases Public Sector CRM Update
Oracle Releases Public Sector CRM Update

By Barry Levine
December 15, 2011 11:46AM

Bookmark and Share
Laura DiDio, an analyst with Information Technology Intelligence Corp., noted that CRM systems are in about a third of state governments, "although not necessarily throughout each entire state government." Other key players in this market, she noted, include Salesforce, Sage, Microsoft's Dynamics and Sugar CRM.
 


With governments looking to increase their efficiency and reporting, the CRM-in-government market matches a clear need with a solution. Oracle is now expanding its offering in that market with release this week of its Siebel CRM Public Sector 8.2.2, part of its Social Services Suite.

The new addition is designed to help public-sector organizations improve program delivery while streamlining management. The company said its update enhances one of the first commercial off-the-shelf software solutions created specifically for social services.

Social Services Suite

The Social Services Suite provides an integrated platform for determining eligibility, managing cases, increasing caseworker efficiency, and improving overall program effectiveness. Targeted agencies include those handling social services, justice and public safety, constituent services, and tax and revenue.

The existing Public Sector component offers management for unemployment insurance, income assistance, disability and rehabilitation, child support enforcement, and child welfare. Features include the ability to handle automated eligibility determination, benefits management, appeals, service providers and child protective services. Service-oriented architecture is pre-built for integration with case management, rules management and financial systems.

Public Sector includes "citizen-centric" case management, with a 360-degree view of clients and families that integrates with existing systems, allows work flows and client data needs to be configured instead of customized, and offers quick implementation of legislative and regulatory program policies.

As an example, Oracle notes that caseworkers can help citizens, in real time, to understand benefits across programs, and to explain or document why certain citizens might not be eligible.

Manage Service Providers

Caseworkers can use the software to manage service providers, such as foster homes, medical care providers, counseling services, training institutions, and anger management clinics. A search-by-attributes function allows a caseworker to find a given provider based on criteria such as benefit type or location.

Public Sector 8.2.2 offers improvements for user accessibility, benefits management, appeals, and service providers. There are also enhancements to the integration with Oracle Policy Automation, including streamlined implementation, better performance, and added capabilities for auditing and decision reporting.

Oracle said that deployment of the new component, which is part of Oracle iGovernment, can leverage existing technology, such as through open integration to back-end processing systems. iGovernment is an Oracle platform designed for governmental agencies' IT infrastructures.

Laura DiDio, an analyst with Information Technology Intelligence Corp., noted that CRM systems are in about a third of state governments, "although not necessarily throughout each entire state government." Other key players in this market, she noted, include Salesforce, Sage, Microsoft's Dynamics and Sugar CRM.

In surveys done by her research firm, DiDio said respondents -- from both corporations and governmental agencies -- overwhelmingly said that ease of use was as important as features and performance. Also high on the list: integration with database management, the accounting department and productivity tools.

In government, she said, CRM systems "not only help to save money, increase efficiency and determine return for the investment," but administrators can monitor usage to a degree not otherwise possible.
 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 CRM Systems
1.   Salesforce To Dominate S.F. Skyline
2.   Salesforce Gets Industry Specific
3.   Gartner: IT Spending Rising this Year
4.   Watson Boosts Customer Engagement
5.   Data Center Plug-In Monitors Security


advertisement
Salesforce Gets Industry Specific
Connected cloud tools for six verticals.
Average Rating:
Watson Boosts Customer Engagement
Future of customer interaction tech?
Average Rating:
SAP, Adobe Ink Reseller Agreement
Joining commerce and digital marketing.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
What Verizon's Data Breach Report Can Teach Enterprises
It’s probably not a jaw-dropper, but cyberespionage is officially on the rise. And the use of stolen or misused credentials is still the leading way the bad guys gain access to corporate information.
 
Top Cyberthreats Exposed by Verizon Report
Beyond Heartbleed, there are cyberthreats vying to take down enterprise networks, corrupt smartphones, and wreak havoc on businesses. Verizon is exposing these threats in a new report.
 
Where Do Web Sites Stand, Post-Heartbleed?
A security firm says the vast majority of Web sites have patched themselves to protect against the Heartbleed bug, but now there are questions raised on the reliability of open-source programs.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Business Intelligence | Sales & Marketing | Contact Centers | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.