Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
Build Apps 5x Faster
For Half the Cost Enterprise Cloud Computing
On Force.com
You are here: Home / CRM Press Releases / SmartCare Mobile 2.0 Unveiled
DDoS Protection Powered By Verisign
SpeechCycle Announces SmartCare Mobile 2.0
SpeechCycle Announces SmartCare Mobile 2.0
News as reported by the company Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
FEBRUARY
16
2012



NEW YORK, February 16, 2012 -- SpeechCycle, the leading provider of customer self-service solutions for service providers, today announced the latest version of its mobile customer care application, SmartCare Mobile 2.0. With the release of SmartCare Mobile 2.0, SpeechCycle has added new capabilities around automated troubleshooting for customers, particularly in the area of high-speed Internet and video services, making it even more convenient to address and resolve service inquiries via the smartphone application.

SmartCare Mobile 2.0 is designed specifically for enterprises and communications service providers to extend key customer care services and assets directly onto the smartphone to better support today's always-connected consumer. SpeechCycle builds upon its experience in delivering superior self-service solutions through speech channels to now provide those services via a mobile application with touch, type and talk capabilities, allowing the greatest flexibility for application navigation. For example, service providers can now allow customers to check the health of their devices -- such as a set top box or wireless router -- and reset if needed with the click of a button as opposed to calling the call center. If direct assistance is required, SmartCare Mobile 2.0 lets the customer connect directly with a customer care agent skilled in the issue.

These self-service capabilities enhance the existing customer care options available with the SmartCare Mobile application, including view or make bill payments, manage appointments, FAQs and customer feedback surveys. SmartCare Mobile supports leading global smartphone operating systems all on a single application platform.

"With the rapid growth of smartphone and tablet adoption, mobile applications are becoming a must have for service providers looking to differentiate themselves to consumers," said Albert Kim, Senior Vice President of the Mobile Division at SpeechCycle. "The smartphone opens up new opportunities and channels for service providers to communicate directly with customers. In fact, our research shows a reduction in contact center calls from subscribers using a mobile customer care application. We see this creating a dramatic shift away from the contact center, moving more of the interactions with customers from a traditional phone call to conducting self-service via smart devices."

SpeechCycle's SmartCare Mobile 2.0 is available as a white-label solution and includes prebuilt integration with leading BSS and OSS systems. For more information about SmartCare Mobile 2.0 and to watch a demo of the product, please visit http://www.speechcycle.com/smartcare-mobile/.

About SpeechCycle

SpeechCycle, a leader in customer self-service solutions, delivers innovative solutions to the world's leading enterprises and communications service providers. SpeechCycle has processed over one-billion transactions on its award-winning cloud platform and is pioneering a new generation of mobile business-to-consumer applications that help companies meet the demands of today's always-connected consumer. For more information, please visit www.SpeechCycle.com. Follow SpeechCycle on Twitter @SpeechCycle.

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.
MORE IN CRM PRESS RELEASES
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Russian Gang with Stolen IDs Hacks Hosting Company
In August, a Russian cyber gang obtained what researchers called “the largest cache of stolen data." Now, those hackers may be putting their ill-gotten gains to criminal use.
 
Dairy Queen Latest Retailer To Report Hack
Known for its hot fries and soft-serve ice cream, Dairy Queen just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 

Enterprise Hardware Spotlight
AMD's New FX Series CPU Breaks Processing Speed Record
The new FX-8370 processor from Advanced Micro Devices has set a record for silicon processor speed, the company announced. Overclocked, the eight-core chip was measured at 8722.78 MHz.
 
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
 
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 

Mobile Technology Spotlight
Rumor Mill Puts Mobile Wallet in iPhone 6
Apple is moving toward the mobile wallet world with its next iPhone. The tech giant has partnered with retailers, banks and major payment networks to make it happen, according to Bloomberg.
 
Will iPhone Finally Catch Up with NFC Mobile Payment Ability?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.
 
Visual Search To Shop: Gimmick or Game Changing?
Imagine using your phone to snap a photo of the cool pair of sunglasses your friend is wearing and instantly receiving a slew of information about the shades along with a link to order them.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.