Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
GET RECOGNIZED
Let an ISACA® certification elevate your career.
Register today and save
You are here: Home / CRM Press Releases / SmartCare Mobile 2.0 Unveiled
DDoS Protection Powered By Verisign
SpeechCycle Announces SmartCare Mobile 2.0
SpeechCycle Announces SmartCare Mobile 2.0
News as reported by the company Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
FEBRUARY
16
2012


NEW YORK, February 16, 2012 -- SpeechCycle, the leading provider of customer self-service solutions for service providers, today announced the latest version of its mobile customer care application, SmartCare Mobile 2.0. With the release of SmartCare Mobile 2.0, SpeechCycle has added new capabilities around automated troubleshooting for customers, particularly in the area of high-speed Internet and video services, making it even more convenient to address and resolve service inquiries via the smartphone application.

SmartCare Mobile 2.0 is designed specifically for enterprises and communications service providers to extend key customer care services and assets directly onto the smartphone to better support today's always-connected consumer. SpeechCycle builds upon its experience in delivering superior self-service solutions through speech channels to now provide those services via a mobile application with touch, type and talk capabilities, allowing the greatest flexibility for application navigation. For example, service providers can now allow customers to check the health of their devices -- such as a set top box or wireless router -- and reset if needed with the click of a button as opposed to calling the call center. If direct assistance is required, SmartCare Mobile 2.0 lets the customer connect directly with a customer care agent skilled in the issue.

These self-service capabilities enhance the existing customer care options available with the SmartCare Mobile application, including view or make bill payments, manage appointments, FAQs and customer feedback surveys. SmartCare Mobile supports leading global smartphone operating systems all on a single application platform.

"With the rapid growth of smartphone and tablet adoption, mobile applications are becoming a must have for service providers looking to differentiate themselves to consumers," said Albert Kim, Senior Vice President of the Mobile Division at SpeechCycle. "The smartphone opens up new opportunities and channels for service providers to communicate directly with customers. In fact, our research shows a reduction in contact center calls from subscribers using a mobile customer care application. We see this creating a dramatic shift away from the contact center, moving more of the interactions with customers from a traditional phone call to conducting self-service via smart devices."

SpeechCycle's SmartCare Mobile 2.0 is available as a white-label solution and includes prebuilt integration with leading BSS and OSS systems. For more information about SmartCare Mobile 2.0 and to watch a demo of the product, please visit http://www.speechcycle.com/smartcare-mobile/.

About SpeechCycle

SpeechCycle, a leader in customer self-service solutions, delivers innovative solutions to the world's leading enterprises and communications service providers. SpeechCycle has processed over one-billion transactions on its award-winning cloud platform and is pioneering a new generation of mobile business-to-consumer applications that help companies meet the demands of today's always-connected consumer. For more information, please visit www.SpeechCycle.com. Follow SpeechCycle on Twitter @SpeechCycle.

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.
MORE IN CRM PRESS RELEASES
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.
 
Are Government Spies Tipping Off Tor?
Less than a month ago, tech news headlines heralded a Tor Project breach. Now, some are saying that government spies are sharing information with Tor to help it prevent future breaches.
 
Backoff Malware Hits 1,000+ Businesses, Likely More
More than 1,000 businesses across the U.S. might have been affected by Backoff, a new kind of point-of-sale (PoS) malware, according to the Department of Homeland Security.
 

Enterprise Hardware Spotlight
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 
Alert: HP Recalls 5 Million Notebook AC Power Cords
HP is recalling about 5.6 million notebook computer AC power cords in the U.S. and another 446,700 in Canada because of possible overheating, which can pose a fire and burn hazard.
 
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 

Mobile Technology Spotlight
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 
Verizon Hops on the Voice-Over-LTE Bandwagon
Wireless provider Verizon is gearing up for a nationwide launch of its Voice-over-LTE service over the next several weeks, promising clearer and crisper phone calls and a Skype-like video service.
 
Smartphone 'Kill Switch' Law in California; Will Other States Follow?
California’s new law -- signed by Gov. Jerry Brown on Monday -- aimed at deterring cellphone theft could mean most mobile phones sold in the U.S. will soon include similar “kill-switch” tech.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.