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July 25, 2008

Service Sells for Electronics Retailers Lawyers Compete for Hannaford Case American Airlines, Google Settle Suit Twitter Is Achieving 'Tweet' Success Consumers Change Buying Habits Don't Give Away Data with Old PCs A look at the state of competition and service in retail electronics shows that Best Buy, even in a weak economy, is thriving -- thanks, experts say, to its emphasis on customer service. A federal judge will decide in the next few days which group of competing lawyers should lead the class-action lawsuit against Hannaford Bros., one of the largest data-breach lawsuits in U.S. history. American Airlines has dropped its lawsuit against Google over its search engine directing some users to advertisements for the airline's competitors, after a federal district court judge dismissed the suit. Twitter has become so popular so fast that keeping up with its user base is a real issue. So many people now use Twitter to update friends that the system often crashes. That could be about to change. Every economic downturn changes shoppers. But this time, experts say behavior changes fueled by higher gas prices, tightening credit and a slumping housing market are widespread and dramatic. You've read the headlines about PCs and laptops with sensitive information falling into the wrong hands -- and the aftermath. A major problem is PCs and laptops not cleaned before disposal.   FULL STORY   FULL STORY   FULL STORY   FULL STORY   FULL STORY   FULL STORY   Service Sells for Electronics Retailers   Lawyers Compete for Hannaford Case American Airlines, Google Settle Suit Fracas was over search engine ads.   FULL STORY Twitter Is Achieving 'Tweet' Success Influx of capital may resolve issues.   FULL STORY Consumers Change Buying Habits But will new, thriftier attitude last?   FULL STORY Don't Give Away Data with Old PCs Dragging files to trash isn't enough.   FULL STORY CRM Systems More Employing a Hosted Speech Solution Fusing Agents with Better Workflow Blog Post: Who Owns Your CRM Data? Customer Service More Service Sells for Electronics Retailers Trends in the Do-It-Yourself Economy Customer Service Debacles 'R' Us Sales & Marketing More American Airlines, Google Settle Suit Hotels Splurge To Create a Big Splash Lions Gate, YouTube To Share Profit Business Intelligence More Don't Give Away Data with Old PCs Interactive TV Ads Click with Viewers Business Intelligence and Strategy Contact Centers More The Call-Center Virtual Classroom The Contact Center Agent at Home Contact-Center Performance Studied Customer Data More Lawyers Compete for Hannaford Case Twitter Is Achieving 'Tweet' Success Consumers Change Buying Habits CRM Company News More Entellium Redoes the CRM Experience Contact Center To Employ Virtual Hold Chordiant Intros Agent-Guide Software

Putting a Face on Market Research The Call-Center Virtual Classroom Trends in the Do-It-Yourself Economy Employing a Hosted Speech Solution Hotels Splurge To Create a Big Splash Entellium Redoes the CRM Experience Coaching and Your Sales Managers Creates effective leadership skills. Average Rating: Trends in the Do-It-Yourself Economy Work is being outsourced to customers. Average Rating: Entellium Redoes the CRM Experience Products help analyze sales trends. Average Rating:

Product Information and Resources for Technology You Can Use To Boost Your Business Business Processes   Enterprise Agility Requires BPM: Download whitepaper now. CRM Systems   Experience CRM Success with Salesforce.com   Improve online customer experience. Get Tealeaf’s guide.    Five Touch Points With SugarCRM - Extend the Value of Your CRM System   CRM: On-Demand or On-Site? Framework for Choosing the Right Deployment Communications   Learn about the software-based VoIP solution from Microsoft. Customer Service   Achieving Breakthrough Service. November 9-14, 2008    Improve online customer experience in 5 steps-Get Tealeaf’s guide   Improve online customer experience. Get Tealeaf’s guide. Data Security   Continuously protect and reliably recover data.   Protect data on laptops and desktops. Download free white paper. E-Commerce    Implement Innovative Online Customer Authentication—For Less Enterprise Hardware   Rackspace: Go Green Without Sacrificing Server Performance. Enterprise I.T.   Microsoft System Center - Designed For Big.   Rackspace: Go Green Without Sacrificing Server Performance   Experience the colorful side of business at www.frugalcolor.com. Enterprise Software   Learn about the software-based VoIP solution from Microsoft. Hardware   Experience the colorful side of business at www.frugalcolor.com. Microsoft/Windows   Microsoft System Center - Designed For Big.   Continuously protect and reliably recover data. Network Security   Microsoft Forefront security products for business. Learn more. Security Products   Protect customers and boost sales with VeriSign authentication strategies   Microsoft Forefront security products for business. Learn more.    Protect data on laptops and desktops. Download free white paper.

Network Security Spotlight

More Than 75 Percent of Bank Sites at Risk, Study Says More than 75 percent of bank Web sites have at least one design flaw that could make customers vulnerable to criminals after their money or identity, a University of Michigan study says.   Prosecutor Says San Francisco System Set To Melt Down A computer engineer who allegedly held San Francisco's computer system hostage was denied a bond reduction after the prosecutor said the system had been rigged to melt down during routine maintenance.   DNS Security Flaw Leaked Before Patches Applied A major flaw in the Internet infrastructure was leaked to the public before many IT directors had the chance to apply security patches. The flaw was discovered weeks ago by Dan Kaminsky.

Enterprise Hardware Spotlight

Protect Your Computer from the Dangers of Summer Keeping PCs cool during the hot summer months should be a top priority for conscientious computer owners or IT managers. Heat and humidity are component killers, so take steps to protect equipment.   SanDisk: Vista Shortfalls Limit Use of SSDs SanDisk, a maker of solid-state drives, says that Microsoft's Vista OS is not optimized for those kinds of drives, and suitable SSDs won't be available until late this year or next year.   Solid-State Drives Are Attractive for Notebooks At first, the Asus Eee PC and the MacBook Air do not seem to have much in common. But both use solid-state drives with no moving parts -- and significant advantages over traditional drives.

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