Big Blue is betting big on identity intelligence. IBM just acquired a private firm with security software to govern user access to apps and data across cloud and on-premise environments. Think you're in control? Think again. Facebook and OKCupid admitted they manipulated user experiences. But they're not the only ones studying unsuspecting customers. Retailers do much the same. The position of chief customer officer is becoming "a staple of modern business" as companies look for new ways to sell, increase revenues and beat the competition, a new study finds. It just got easier for businesses to use Google Hangouts. The tech giant no longer requires a Google+ profile for its video conferencing service. That's a big plus for sales calls and many other business uses. In a flurry of activity, Oracle has announced a number of new offerings for enterprise users. Latest news involves Oracle Database 12c, Oracle Project Procurement, Oracle Linux 7, and Oracle Data Cloud.