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End of Outsourcing As We Know It? Virtualization: A Call Center Winner Verizon Blasts 'Outdated' FCC Plan The Changing World of Global Payroll Nokia Offering 'Skype for Symbian' Skype Supports Video Calls in HD In the next five years or so, outsourcing as we know it will disappear. A fresh ecosystem in outsourcing is being created and will usher in an era of consolidation and a new way to work with clients. While 'virtualization' might just seem like the 2010 buzzword of the year, new research confirms that joining multisite contact-centers into a single 'virtual' center will boost efficiency and cut costs. The leading service provider is denouncing the Federal Communications Commission's National Broadband Plan, saying it was created with old services such as telephone, radio and cable in mind. One of the challenges for businesses expanding beyond their native shores is managing a global payroll system that is accurate and in compliance with regulations like Sarbanes-Oxley. Is SaaS the answer? Nokia is making Skype available for the Symbian platform. The announcement means that owners of select Nokia devices will be able to make VoIP calls over Wi-Fi or a mobile data connection. High-quality video calling, once available only to well-heeled businesses, could be coming to a computer or TV near you as Skype announced support for video calls in 720p high-definition video.   FULL STORY   FULL STORY   FULL STORY   FULL STORY   FULL STORY   FULL STORY   End of Outsourcing As We Know It?   Virtualization: A Call Center Winner Verizon Blasts 'Outdated' FCC Plan Just a week after approving the plan.   FULL STORY The Changing World of Global Payroll SaaS mitigates risks, reduces costs.   FULL STORY Nokia Offering 'Skype for Symbian' N97 is among phones that qualify.   FULL STORY Skype Supports Video Calls in HD Video conferencing is converging.   FULL STORY Top 10 Ways To Scare Off Customers Call Centers Spend Billions on Identity No Coverage? There's an App for That FCC Praises Smooth DTV Transition IBM's Watson Will Challenge Jeopardy Senate Approves DTV-Transition Delay Zoho Launches HR Freeware for SMBs The Impact of Unified Communications Microsoft Unifies Communications Microsoft Gears Up for VoIP Play Five Tips for Service Rep CRM Training Cisco's New 'Unified Communications'   More on this topic...

Product Information and Resources for Technology You Can Use To Boost Your Business CRM Systems   2 million CRM success stories and counting... Contact Centers   Enable a multi-channel customer support experience with Parature Customer Service    How Do You Avoid the 5 Big Mistakes Customer Service Teams Make? Enterprise Hardware   HP ProLiant DL380 G7 Servers powered by Intel® Xeon® processor 5600 Series. Enterprise Software   See what the Sales Cloud can do for your company... Hardware   HP ProLiant DL380 G7 Servers powered by Intel® Xeon® processor 5600 Series.

Enterprise Hardware Spotlight

Samsung Unleashes Its Galaxy Tab on Apple's iPad Samsung introduced the Galaxy Tab, a tablet PC aimed at Apple's iPad, at the IFA electronics show in Germany. Samsung presented the tablet with a pun that cites a "new galaxy of possibilities."   Toshiba Will Offer Android-Based Folio 100 Tablet The rapidly growing category of tablets has a new family member as Toshiba announced that its Folio 100, a 10.1-inch, Android 2.2-based tablet computer, will be on sale in Europe by the end of October.   New Sony E-Readers Have Touchscreens, Higher Prices Facing competition from Amazon.com, Apple and Barnes & Noble, Sony has released updated models of its of e-readers, with touchscreen technology, limited wireless, and higher prices.

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