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April 17, 2014
Fiercely productive scanners
CRM Systems More
Salesforce To Dominate S.F. Skyline Salesforce To Dominate S.F. Skyline
Salesforce Gets Industry Specific
Gartner: IT Spending Rising this Year
Watson Boosts Customer Engagement
Customer Service More
Bezos Talks Grocery Delivery, Drones Bezos Talks Grocery Delivery, Drones
Watson Boosts Customer Engagement
Comcast Customer Service Makeover
High Cost of Great Customer Service
Business Intelligence More
Mark Hurd's 5 Keys to Market Success Mark Hurd's 5 Keys to Market Success
Twitter Acquires Data Analyzer Gnip
Silverpop: IBM Marketing Gets Personal
Teradata Intros QueryGrid Analytics
Sales & Marketing More
Mark Hurd's 5 Keys to Market Success Mark Hurd's 5 Keys to Market Success
Report: Many Users Never Tweet
Silverpop: IBM Marketing Gets Personal
Twitter Unveils New Design
Contact Centers More
Avaya Ends Network Waiting Game Avaya Ends Network Waiting Game
Nearly Half of Enterprises Adopt Cloud
iRobot Releases Ava 500 'Bot
Salesforce Gets Smart Virtual Agents
Customer Data More
Google Proudly Scans Your Gmail Google Proudly Scans Your Gmail
1 in 5 Say They've Had Data Stolen
McAfee Tool To Stop the Heartbleed
States Probing Massive Data Breach
CRM Press Releases More
Ponemon: Organizations Under Siege Ponemon: Organizations Under Siege
CorvisaCloud Unveils SMS Platform
DB Networks Named 'Hot Company'
DataSource Honored as 'Cool Vendor'
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
IBM Offers Security, Disaster Recovery as SoftLayer Service
New disaster recovery and security services for SoftLayer clients are being added by IBM. Big Blue said the new capabilities will speed cloud adoption by alleviating concern over business continuity.
 
How To Beat the Heartbleed Bug
Heartbleed headlines continue as IT admins scramble for answers no one has. Early reports of stolen personal data, including 900 social insurance numbers in Canada, are starting to trickle in.
 
After Heartbleed, OpenSSL Calls for More Support
The president of the OpenSSL Foundation says more support is needed from companies and governments that use its software so that it can better spot and fix flawed pieces of code such as Heartbleed.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.
 

Mobile Technology Spotlight
Amazon 3D Smartphone Pics Leaked
E-commerce giant Amazon is reportedly set to launch a smartphone after years of development. Photos of the phone, which may feature a unique 3D interface, were leaked by tech pub BGR.
 
Zebra Tech Buys Motorola Enterprise for $3.45B
Weeks after Lenovo bought Motorola Mobility’s assets from Google for $2.91 billion, Zebra Technologies is throwing down $3.45 billion for Motorola’s Enterprise business in an all-cash deal.
 
CTIA Caves, Volunteers Kill Switch Plan
After bucking against the concept of a smartphone kill switch, the CTIA just announced the “Smartphone Anti-Theft Voluntary Commitment” to thwart smartphone thefts in the U.S.
 

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