Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Business Intelligence Sales & Marketing More Topics...
APC Free White Paper
Optimize your network investment &
Enter to win a Samsung Galaxy Note

www.apc.com
Contact Centers
24/7/365 Network Uptime
Average Rating:
Rate this article:  
Canadian Pharmacy Taps Microsoft Dynamics AX for Retail
Canadian Pharmacy Taps Microsoft Dynamics AX for Retail

By Jennifer LeClaire
November 22, 2013 1:28PM

Bookmark and Share
The Jean Coutu Group needed a system it could scale for future growth and give people across the company the information they need to do their jobs. Microsoft Dynamics provided that flexibility along with an easy, familiar interface. "Microsoft Dynamics will help us better serve our customers now and in the future," said Jean Coutu's CIO.
 


A leading Canadian pharmacy retailer is betting on Microsoft Dynamics for Retail to manage all its retail operations, from its headquarters down to the point of sale (POS) devices in stores.

The Jean Coutu Group employs more than 19,000 people and operates a network of more than 400 franchised stores in the Canadian provinces of Québec, New Brunswick and Ontario under the banners of PJC Jean Coutu, PJC Clinique, PJC Santé and PJC Santé Beauté. Besides running these retail operations, PJC also responds to the needs of its franchise network by providing an array of technical and professional support services, as well as the supply, warehousing and delivery of products.

The Jean Coutu Group needed a new, integrated customer relationship management (CRM) system and related applications to manage its retail operation because its current system was reaching the end of its life. The company was looking for one solution to cover the whole spectrum of retail operations.

A RoleTailored Experience

As the selection process began, managers discovered that one solution for all their needs was nearly impossible to find, and they decided to consider two solutions: one for the retail headquarters and store management, and one for point of sale. However, after they found that Microsoft Dynamics AX for Retail would meet all of its needs with one solution, the decision was made.

The Jean Coutu Group chose Microsoft Dynamics for its familiarity and flexible architecture that makes it possible to give people what they call a RoleTailored experience. RoleTailored is an element of the solution that serves up relevant information based on the user’s role.

The company will deploy Microsoft Dynamics AX to more than 400 stores, encompassing 3,000 POS systems and 11,500 devices, with implementation to start in 2014.

“We knew we wanted a system that we could scale for future growth and [at the same time] give people across the company the information they need to do their jobs. Microsoft Dynamics provides that flexibility along with an easy, familiar interface,” said Alain Boudreault, vice president and chief information officer for the Jean Coutu Group. “This will help us better serve our customers now and in the future.”

Full Cross-Channel Control

Microsoft Dynamics AX for Retail gives JCG a single commerce run-time engine with full visibility and management control across channels, as well as cross-channel scenarios, like buy-online and in-store pick-up. The solution makes possible retail channel integration with online marketplaces and drives new opportunities for sales, customer interaction and feedback.

“The fact that Microsoft is providing us with an end-to-end solution makes it so much easier to envision our future technology plans and the future of our retail business,” Boudreault said. “We are also considering deploying Windows tablets as part of our overall mobile POS strategy and are excited at the potential Microsoft can bring.”
 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Contact Centers
1.   Avaya Ends Network Waiting Game
2.   Nearly Half of Enterprises Adopt Cloud
3.   iRobot Releases Ava 500 'Bot
4.   Salesforce Gets Smart Virtual Agents
5.   Smart CRM: ShoreTel Taps Salesforce


advertisement
Avaya Ends Network Waiting Game
Aims to help biz improve operations.
Average Rating:
Nearly Half of Enterprises Adopt Cloud
Microsoft-funded study looks at usage.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
IBM Offers Security, Disaster Recovery as SoftLayer Service
New disaster recovery and security services for SoftLayer clients are being added by IBM. Big Blue said the new capabilities will speed cloud adoption by alleviating concern over business continuity.
 
How To Beat the Heartbleed Bug
Heartbleed headlines continue as IT admins scramble for answers no one has. Early reports of stolen personal data, including 900 social insurance numbers in Canada, are starting to trickle in.
 
After Heartbleed, OpenSSL Calls for More Support
The president of the OpenSSL Foundation says more support is needed from companies and governments that use its software so that it can better spot and fix flawed pieces of code such as Heartbleed.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.
 

Mobile Technology Spotlight
Amazon 3D Smartphone Pics Leaked
E-commerce giant Amazon is reportedly set to launch a smartphone after years of development. Photos of the phone, which may feature a unique 3D interface, were leaked by tech pub BGR.
 
Zebra Tech Buys Motorola Enterprise for $3.45B
Weeks after Lenovo bought Motorola Mobility’s assets from Google for $2.91 billion, Zebra Technologies is throwing down $3.45 billion for Motorola’s Enterprise business in an all-cash deal.
 
CTIA Caves, Volunteers Kill Switch Plan
After bucking against the concept of a smartphone kill switch, the CTIA just announced the “Smartphone Anti-Theft Voluntary Commitment” to thwart smartphone thefts in the U.S.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Business Intelligence | Sales & Marketing | Contact Centers | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.