Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
GET RECOGNIZED.
Let an ISACA® certification
elevate your career.

Register today and save
You are here: Home / Customer Service / Salesforce Partners with Philips
DDoS Protection Powered By Verisign
Salesforce Cloud Takes on Patient Relationship Management
Salesforce Cloud Takes on Patient Relationship Management
By Jennifer LeClaire / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
JULY
02
2014

Salesforce.com recently made a strong push in retail with its Salesforce1 platform. Now, the CRM company is making moves in the healthcare industry through a strategic alliance with Royal Philips, also based on Salesforce1.

The companies are working together to deliver an open cloud-based healthcare platform. The overarching goal is to “reshape and optimize” the way healthcare is delivered and offer better access to patient data across the healthcare system.

"We have entered a new transformative era for healthcare and technology is enabling the industry to connect to, care for and engage with patients and each other in a profound new way,” said Marc Benioff, chairman and CEO of Salesforce.com. “Together with Philips, we are creating an open health platform and ecosystem to benefit everyone that cares about one of the most important issues of our time."

Better Patient Care

According to the companies, patient relationship management will be at the center of the platform. The idea is to streamline collaboration between caregivers so they can better support patients.

Early plans for the platform include medical device and data interoperability, which will make it possible to collect and analyze data so caregivers can make better healthcare decisions. The platform also aims to let patients take a more active role in managing their own health.

Philips will contribute medical technology, clinical informatics and clinical applications. Salesforce will pitch in with enterprise cloud computing and customer engagement technologies, including the Salesforce1 platform.

“With this strategic alliance, Philips is making great strides to deliver real-time, digital healthcare solutions,” said Frans van Houten, CEO of Royal Philips. “Healthcare data exists in many different forms and in many different systems today.”

Shaking Up the Market

Although there are smaller players in the market raising venture capital for patient management platforms, including Hello Health and eVariant, the combination of Salesforce.com and Philips makes for a formidable competitor.

The companies have already developed two clinical “care collaboration” applications that will roll out on the platform later this summer: Philips eCareCoordinator and Philips eCareCompanion. The apps promise to allow healthcare teams to monitor patients with chronic conditions in their homes while also facilitating Philips’ Hospital to Home clinical programs like Banner iCare.

Going forward, Salesforce.com and Philips envision apps that will cover the healthcare continuum, from prevention and self-care to diagnoses and treatment all the way to recovery and wellness. The Salesforce1 platform-based solutions will empower collaboration and workflow, as well as the integration of data from multiple sources, including electronic medical records, diagnostic and treatment information collected by Philips’ equipment.

According to the companies, the platform is not only highly scalable, it comes with built-in privacy and data security. The platform will be open to developers and the companies expect to build an ecosystem of partners creating apps that drive personal health management forward.

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.
MORE IN CUSTOMER SERVICE
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Are Government Spies Tipping Off Tor?
Less than a month ago, tech news headlines heralded a Tor Project breach. Now, some are saying that government spies are sharing information with Tor to help it prevent future breaches.
 
Backoff Malware Hits 1,000+ Businesses, Likely More
More than 1,000 businesses across the U.S. might have been affected by Backoff, a new kind of point-of-sale (PoS) malware, according to the Department of Homeland Security.
 
PlayStation Network Back Online After Attack
Sony’s PlayStation and Entertainment Network are back online after a distributed denial of service (DDoS) attack crashed the systems on Sunday. But Sony says no personal info was accessed.
 

Enterprise Hardware Spotlight
Alert: HP Recalls 5 Million Notebook AC Power Cords
HP is recalling about 5.6 million notebook computer AC power cords in the U.S. and another 446,700 in Canada because of possible overheating, which can pose a fire and burn hazard.
 
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 
Feds OK $2.3 Billion IBM-Lenovo x86 Server Deal
IBM and Lenovo are celebrating U.S. approval of their x86-based server deal, having cleared some major security hurdles. The deal makes Lenovo a major player for enterprise data centers.
 

Mobile Technology Spotlight
Verizon Hops on the Voice-Over-LTE Bandwagon
Wireless provider Verizon is gearing up for a nationwide launch of its Voice-over-LTE service over the next several weeks, promising clearer and crisper phone calls and a Skype-like video service.
 
Smartphone 'Kill Switch' Law in California; Will Other States Follow?
California’s new law -- signed by Gov. Jerry Brown on Monday -- aimed at deterring cellphone theft could mean most mobile phones sold in the U.S. will soon include similar “kill-switch” tech.
 
Apple To Replace 'Small Percentage' of iPhone 5 Batteries
If you've noticed your iPhone 5 isn't acting right, it might be because of a bad battery -- and you might be eligible for a replacement. Apple is offering new batteries, though only for a small percentage of users.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.