Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
Advertisement
Free Gartner Report:
Drive innovation & collaboration
with the "Everyone's IT" approach.

View the research report
E-Commerce
Is your endpoint data protected?
Average Rating:
Rate this article:  
UPS, FedEx Fail To Deliver Packages for Christmas

UPS, FedEx Fail To Deliver Packages for Christmas
By Seth Fitzgerald

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

In an apparent attempt to minimize the size of the problem, neither UPS nor FedEx is saying exactly how many packages were delayed. However, UPS and FedEx are trying to assure people that only a small percentage of holiday gifts did not make it to their destinations in time for Christmas.
 



It is not often that people worry about whether their packages will arrive on time, especially when they have ordered items to ensure that they arrive before Christmas. However, a massive increase in online holiday sales plus heavier-than-normal holiday shipping volumes combined with some bad weather created a "perfect storm" of problems for UPS and FedEx, causing them to miss promised pre-Christmas delivery dates.

Both UPS and FedEx were unable to deliver packages in time for Christmas, even if a customer had ordered faster shipping so items would arrive in time for the biggest gift giving day of the year.

Reaching Out

Although UPS and FedEx may be unable to make up for failing to deliver packages prior to Christmas, both carriers are now using every means necessary to get packages to customers before the end of the week. UPS has received the majority of the complaints but both it and Fedex are bringing in more drivers and in some cases, renting U-Haul trucks to get the packages delivered as soon as possible.

The delivery issues affected customers in numerous areas of the country, with people in Alabama, California, Georgia, Kansas, Louisiana, Nevada, Ohio, Oklahoma, South Carolina, Texas and Virginia all speaking out.

In an attempt to minimize the apparent size of the problem, UPS and FedEx have chosen not to say how many packages were delayed but they have tried to assure the media that only a small percentage of holiday gifts did not make it to their destinations in time for Christmas.

Apologies All Around

Instead of handing over gifts for the holiday, some people have simply had to apologize to friends and family for not being able to give their gifts in time as a result of the shipping delays. Some consumers who have talked to the media have confirmed that their packages did not arrive even when they had selected expedited shipping to ensure their packages arrived in time.

Apologies are also coming from UPS, which has been on the front lines this week for its inability to deliver the packages on time to far more consumers than FedEx. "We apologize that our customers did not receive their packages on Christmas," said Natalie Godwin, a UPS spokesperson.

Drivers have called this the worst Christmas ever, not only because of the overloaded systems but because orders also timed up with large winter storms across the country.

"UPS understands the importance of your holiday shipments. UPS is experiencing heavy holiday volume and making every effort to get packages to their destination." said UPS's statement from Christmas day. Now, both UPS and FedEx are scrambling to make things right and salvage their reputations with quite a few angry customers.
 

Tell Us What You Think
Comment:

Name:



Get Powerful App Acceleration with Cisco. In a world where time is money, you need to accelerate the speed at which data moves through your data center. Cisco UCS Invicta delivers powerful, easy-to-manage application acceleration for data-intensive workloads. So you can make decisions faster and outpace the competition. Learn More.


 E-Commerce
1.   Facebook Offers Cross-Device Analytics
2.   Pre-IPO Alibaba Has Accounting Woes
3.   App Directly Links Brands, Consumers
4.   Online Sites vs. Retailing in India
5.   Experian Debuts Anti-Fraud Platform


advertisement
Call Center Training: Tips for Success
Hire right, role play, and keep it real.
Average Rating:
Online Retailers Ponder Actual Stores
'Click-and-mortar' shops popping up.
Average Rating:
Facebook Offers Cross-Device Analytics
Marketers can track ad conversions.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Find Malicious Android Apps Can Hack Gmail
A new study shows that a weakness in the Android mobile operating system can be used to steal sensitive, personal info from unwitting users. Gmail proved to be the easiest app to attack; Amazon, the hardest.
 
UPS Stores in 24 States Hit by Data Breach
Big Brown has been breached. UPS said that about 105,000 customer transactions at 51 of its UPS Store locations in 24 states could have been compromised between January and August.
 
Cost of Target Data Breach: $148 Million Plus Loss of Trust
The now infamous Target data breach is still costing the company -- and its shareholders -- plenty. In fact, the retailing giant forecast the December 2013 incident cost shareholders $148 million.
 

Enterprise Hardware Spotlight
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 
Feds OK $2.3 Billion IBM-Lenovo x86 Server Deal
IBM and Lenovo are celebrating U.S. approval of their x86-based server deal, having cleared some major security hurdles. The deal makes Lenovo a major player for enterprise data centers.
 
Three New Lenovo PCs Aimed at Business Users
With businesses wanting computing solutions that do more for less money, Lenovo has unveiled three new desktop PCs that it says offer solid computing at a budget-minded price.
 

Mobile Technology Spotlight
Screen Shortage Briefly Puts Brakes on iPhone 6
RAM? Check. Antenna switch? Check. Screen? Oops. Parts suppliers for Apple have found themselves facing a shortage of screens for the new iPhone 6 as next month's release date for the new smartphone looms.
 
Bounty Offered to Coders for Oculus Rift Bugs
Coders who find bugs in software for the Oculus Rift VR immersive headset could receive a reward of at least $500 under Facebook's White Hat bounty program. Facebook acquired Oculus in March.
 
Google Glass Adds Voice Access to Phone Contacts
The latest update to Google Glass will let users access their top 20 phone contacts with voice commands alone. A user can then choose a phone call, Google hangouts, e-mail or text messaging.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.