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CUSTOMER RELATIONSHIP MANAGEMENT NEWS. UPDATED 6 MINUTES AGO.
You are here: Home / Mobile Industry News / Dell Business Phone Debuts for BYOD
Dell Adds Business Phone to Mobile Workspace for BYOD
Dell Adds Business Phone to Mobile Workspace for BYOD
By Jennifer LeClaire / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
SEPTEMBER
09
2014
Tech giant Dell is beefing up its Dell Mobile Workspace. The company is tossing the Dell Business Phone powered by Vonage Business Solutions into the mix along with Microsoft Office 365 e-mail integration and access to Box for Dell to support enterprise content collaboration.

In case you aren’t familiar with Dell Mobile Workspace, it’s a cloud-based solution that promises secure access to enterprise phone, e-mail and storage apps from an employee’s personal smartphone or tablet. The only catch: You need an iOS or Android device to use it.

“With Dell Business Phone, Dell provides a compelling end-to-end user experience while removing some of the biggest BYOD security, manageability and cost hurdles companies face,” said Neal Foster, executive director of mobility solutions for Dell Software. “We will continue to curate and pre-integrate productivity apps and services into Dell’s EMM heterogeneous mobile cloud offering to ensure our customers have what they need to keep pace with the rapid adoption of BYOD and mobility.”

With Box for Dell, employees can access enterprise files and folders securely across a range of devices and workspaces to share documents, collaborate among teams and edit content directly with existing applications. In addition, Dell Enterprise Mobility Management (EMM) integrates seamlessly with Microsoft Office 365 to offer cloud-based, hosted business-class e-mail and shared calendars to elevate mobile employee productivity anywhere, anytime.

What the Numbers Say

Dell is looking at the sheer -- and growing -- market demand. Half of the enterprises surveyed in market research firm Gartner’s primary research studies intend to move to all BYOD for smartphones in 2017. That, Dell figures, creates new opportunities and challenges for business and IT leaders.

What’s more, Gartner predicts mobile telecom spending will jump 16 percent from 2013 to 2016, putting additional pressure on enterprise IT budgets. Dell recognizes that frequently changing, complex cellular pricing and service plans make it difficult for enterprise mobility and procurement managers to select their most economical options.

Dell also points to a recent California appeals court ruling that will require employers there to reimburse employees for work-related calls, which could create a legislative snowball as other states consider the costs and implications BYOD introduces to the equation.

How does Dell answer these challenges? The Dell Business Phone offers users the flexibility and privacy of having separate business lines and phone numbers on their Android or iOS smartphones or tablets using Dell Mobile Workspace. Enterprises can also set security and calling policies, as well as route calls over WiFi, cellular voice and data networks to help control telecom expenses. The company also insists the service drives up employee productivity with features like conference calls, three-way calls, and call recording.

Small Business Sweet Spot?

We caught up with Zeus Kerravala, a principal analyst at ZK Research, to get his thoughts on Dell’s new efforts. He told us it’s an interesting offering but the Vonage name may not attract enterprises.

“It’s powered by Vonage, which I think will give mid- to large-size enterprises cause to hesitate on this. But at a relatively low price point of $20 a user, I can see it being very appealing to small businesses,” Kerravala said. “I think if Dell approaches the market right they could find some success.”

Dell’s new Mobile Workspace capabilities will be available in Oct. 2014. Pricing starts at $19.99 per month for up to 1,000 voice minutes and unlimited text. There is no activation fee.

Tell Us What You Think
Comment:

Name:

Roger Richardson:
Posted: 2014-09-14 @ 12:53pm PT
There already so many options for team collaboration and productivity apps, like Glip, Asana, Slack etc. that provide this experience for teams and do it well. Not to mention, many of these powerful applications are free, fully secure on iOS and Android.

Chancellor Gru:
Posted: 2014-09-11 @ 9:57am PT
I have to disagree with Miss LeClaire. While the Vonage name may not immediately attract Enterprises because the name is more known for residential service, I don't agree that they should hesitate, and instead offer anyone reading this to look into a company Vonage purchased last year called Vocalocity. Basically this non-public regional company needed someone to buy them to get an influx of cash so they could have the resources the needed to expand, and here they are doing very well at what they do best. The service is feature rich and with Vonage as their back bone, they have a larger footprint and stable network, with a state of the art app at their fingertips bringing enterprise customers to the forefront of what this technology can really do. This is NOT the Dell phone of 4 years ago.

R.Nandakumar:
Posted: 2014-09-09 @ 7:04pm PT
I purchased a Dell mobile phone 3 years back. It was working fine but battery was not available in the Dell service center itself. Buying a Dell phone is not recommended.

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