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CUSTOMER RELATIONSHIP MANAGEMENT NEWS. UPDATED 11 MINUTES AGO.
You are here: Home / Digital Life / iOS 9 Users Plagued by Problems
Upgrade Problems Plague iOS 9 Users, Apple Releases First Fix
Upgrade Problems Plague iOS 9 Users, Apple Releases First Fix
By Dan Heilman / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
SEPTEMBER
23
2015
Apple’s iOS 9 mobile operating system comes with an array of new features and improvements -- and almost as many problems. Users have been complaining about everything from installation hold ups to non-functional touchscreens to lagging performance.

However, today the tech giant released the first update to its iOS 9 software, iOS 9.0.1. The update will fix certain bugs, including the bug that prevented users from completing the setup assistant process after upgrading to iOS 9.

The trouble for many users starts when they try to install the new OS, which was released last week. They get error messages trying to update via a Wi-Fi network or via Apple's over-the-air update, the latter mostly due to high traffic volume. According to Apple, half of iOS device users have downloaded iOS 9.

The problems aren’t just restricted to novice users. We reached out to independent tech analyst Jeff Kagan, who told us about his struggles with the new OS. While an update to his iPhone 6 went off without a hitch, updates to his iPhone 5s and iPad did not.

"Both units completely froze," said Kagan. "After reinstalling the operating system several times and connecting to my iCloud each time they continued to fail."

Apple Store workers installed the OS for Kagan once more, and that worked -- but left him without crucial data and contacts. Some users are finding it helpful to update the iOS via iTunes on a desktop or laptop computer.

More Problems

Other users are complaining that their devices become unrepsonsive at the "Slide to Upgrade" screen. Some users have had to put their devices in recovery mode and restore them from backup. Apple suggested connecting the iOS device to a computer running iTunes; holding the Sleep/Wake and Home buttons until the Connect to iTunes screen appears; choosing Update when asked; and finishing the onscreen steps to set up the device.

Slow performance is another issue that is plaguing some users -- especially those who’ve compared the performance of iOS 9 with its predecessors. Users who have just downloaded the upgrade are advised to give the device time (maybe a day or so) to index and complete other essential background duties as the new OS makes itself at home.

Other commonly reported problems and the solutions that seem to be working for many users include an unresponsive touchscreen (force a restart by pressing and holding the Sleep/Wake button and the Home button at once until the Apple logo appears); and Wi-Fi connectivity problems (reset network settings to flush caches and clear DHCP settings via Settings > General > Reset).

Wait a While

Kagan said a tiered rollout would have given Apple a chance to fix bugs before they affected every user at once. "I wouldn't call this new operating system a lemon, but I would call it a nightmare, at least in these early days," he said.

Apple has started seeding iOS 9.1 to developers, so the wisest alternative might be to resist the temptation to be an early adopter and wait for the company to continue to address the most common iOS 9 problems.

"Never be the first update," said Kagan. "Always wait a few months for all the bugs to be worked out, because there are always bugs."

Read more on: Apple, iOS 9, iPhone, iPad, Tech News
Tell Us What You Think
Comment:

Name:

Edwin:
Posted: 2015-09-30 @ 1:39pm PT
I had no problems upgrading my iPad 3.

Mike Fleming:
Posted: 2015-09-27 @ 6:46pm PT
My i5s locked at the slide to upgrade screen. After 6 hours on the phone with Apple Support they gave up and said I would get new phone. They called the nearest store (Walnut Creek CA)and asked them to set aside a new phone for me. To keep the story short at the store I was told they didn't even have a 5s phone. When I got agitated all of a sudden the manager appeared with one. Worst customer service I have ever experienced!!

Lazlo:
Posted: 2015-09-26 @ 8:34pm PT
I'm getting no audio alerts on the 6 plus. They show up when I unlock the phone but no sound for incoming messages, texts, emails or phone calls.

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