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CUSTOMER RELATIONSHIP MANAGEMENT NEWS. UPDATED 13 MINUTES AGO.
You are here: Home / Mobile Industry News / Samsung: Galaxy S7 Phones Are Safe
Samsung Claims Galaxy S7 Phones Are Indeed Safe
Samsung Claims Galaxy S7 Phones Are Indeed Safe
By Shirley Siluk / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
NOVEMBER
22
2016
Despite a recent report about a Galaxy S7 smartphone exploding in a Canadian man's hands, Samsung has said in a statement that it stands behind the safety of its devices.

Concerns about overheating in another Samsung phone could have the potential to create another black eye for the South Korean electronics giant in the wake of the disastrous release and subsequent recall of the Galaxy Note 7 just a few months ago.

"Samsung stands behind the quality and safety of the Galaxy S7 family," the company said in a statement Friday. "There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage. Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident."

Report of Exploding Galaxy S7

Released to high acclaim in August, the Galaxy Note 7 was intended to be another star in Samsung's lineup of premium smartphones. It was also the company's first major phone release since the Galaxy S7 and S7 Edge arrived in the U.S. market in March.

However, Samsung's hopes for the Galaxy Note 7 were quickly dashed as reports began coming in from around the globe of fires connected to battery overheating. The company first offered a replacement program for defective devices, but after some replacements also caught fire, the company issued a recall and suspended production of the Note 7.

Last week's statement about the safety of the Galaxy S7 line was issued several days after Canada's Winnipeg Sun newspaper reported on a local man who said his hands were burned after his device exploded. According to the paper, Amarjit Mann said he noticed the phone felt warm in his pocket. When he took it out of his pocket, he said the device blew up, causing second- and third-degree burns to his hands. Mann told the Winnipeg Sun he was looking into filing a lawsuit in connection with the incident.

Poll Finds Samsung Brand Remains Strong

The failed Galaxy Note 7 launch has already led to at least two class action lawsuits against Samsung, which expects to take a hit of more than $5 billion on its profits due to the recall.

However, the Note 7 problems do not appear to have caused lasting damage to Samsung's brand appeal, according to a Reuters/Ipsos poll released Sunday. The poll of several thousand Samsung and iPhone owners found that both groups have similar loyalties to their chosen brand.

According to the poll, 91 percent of Samsung owners said they would likely buy other smartphones from the company, while 92 percent of iPhone users would continue to buy iPhones.

"Samsung has said that customers chose another Samsung model as a replacement for the Note 7 in a majority of instances, without giving more detail," Reuters reported. "It has said nearly 85 percent of the recalled Note 7 devices had been replaced or returned through its refund and exchange program as of Nov. 4."

In other Samsung developments, The Korea Herald reported yesterday that the company is planning to release a new version of the Galaxy S7 in glossy black early next month. The new color offering appears to be an effort to position the S7 as an alternative to Apple's iPhone 7, released earlier this year in two highly popular colors: jet black and matte black, according to the paper.

Image credit: Product shot by Samsung.

Tell Us What You Think
Comment:

Name:

Jillian P. Los Angeles, C:
Posted: 2016-12-10 @ 1:03pm PT
The fact that Samsung is stating they've not been able to examine any of the devices is a very big lie. I bought a Samsung Galaxy 7. I was charging it on a sync cable, not the wireless back. I picked it up, the phone was so hot it singed the palm of my hand leaving an incomplete image of a phone. When I dropped the phone fortunately it was only a couple of feet off the floor and the screen is supposedly shatterproof. Thinking I was lucky and I should just let the phone cool down I picked up turned it over and the top left and bottom right Corners were shattered in a spider web pattern that reached almost the center of the phone screen. When I called Verizon they said there's a special program for defective phones that they will replace it outright for free. This is because they send the phone to Samsung to investigate it and Samsung eats the cost. Not Verizon, not the customer, not insurance. So I had zero involvement with insurance or warranty. I brought the phone and the charger and charging cord that was used when this event happened to Verizon. This was at the request of Samsung to Verizon for incidents like this. The parts that were used were all genuine Samsung. I watched it all get boxed to go to Samsung as my new phone was being set up in the Verizon store. So most definitely they've had a phone to examine, as this was about 5 months ago when it happened. There have been several other reports around the world regarding the 7 and S7 becoming too hot/fire. I don't know if they got sent to Samsung. Verizon did state that I was not the first one that had this problem with the Galaxy 7, they added that it was more frequently seen with the S7 version. And those got sent to Samsung as well. Shame on Samsung to deny this. If they're worried about their reputation, they shouldn't be, they didn't get too much damage from the Note issue. Being honest about any Galaxy issues upfront would garner more respect than lying about it to the public. Thanks for your time reading this. If this is a broad issue, I hope Samsung will be proactive instead of reactive.

cuz:
Posted: 2016-11-27 @ 3:05pm PT
I put Samsung in the same class as Donald Trump. Take it from there

JOE OLMOS:
Posted: 2016-11-27 @ 10:16am PT
I just got a gift from my wife. Guess what... a Galaxy7. I would like to know if lately there has been any new incidents on it? Thank you

don:
Posted: 2016-11-27 @ 3:22am PT
about what?

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