Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
Gartner ranks Druva #1
in overall product rating for enterprise endpoint backup
for the second year in a row!
You are here: Home / Customer Service / Microsoft Resolves Infringement Issue
Next Generation Data Center Is Here!
Embarrassed Microsoft Apologizes for Code Theft
Embarrassed Microsoft Apologizes for Code Theft
By Richard Koman / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
DECEMBER
16
2009



Microsoft, famous for prosecuting infringements on its intellectual property, got some mud in the eye this week. Amid charges that its Juku micro-blogging service for China contained code and design elements stolen from Plurk.com, Microsoft issued a formal apology on Wednesday.

Microsoft said it "assumes responsibility for this situation" and would suspend "access to the Juku beta indefinitely."

Microsoft said the Chinese vendor of the software has "acknowledged that a portion of the code they provided was indeed copied. This was in clear violation of the vendor's contract with the MSN China joint venture, and equally inconsistent with Microsoft's policies respecting intellectual property."

Respect for Intellectual Property

The statement emphasized that Microsoft insists its vendors strictly respect intellectual-property rights. "Our practice is to include strong language in our contract that clearly states the company must provide work that does not infringe the intellectual-property rights of others. We are a company that respects intellectual property and it was never our intent to have a site that was not respectful of the work that others in the industry have done."

The company said it would "reach out" to Plurk "to explain what happened and the steps we have taken to resolve the situation." It also said Microsoft and MSN China would examine practices in acquiring application code from third-party vendors.

Plurk was less than content with the apology. Cofounder Alvin Woon said the company is likely to sue over the breach. "We are definitely looking at all possibilities on how to move forward in response to Microsoft's recent statement," Woon said. A "lawsuit is definitely one of the many options we have considered and will continue to look closely to."

Crisis Management

A lawsuit may be unavoidable, but Microsoft likely requires its vendors to grant immunity from lawsuits, said Matt Rosoff, a vice president at Directions on Microsoft. The software giant handled the situation well, Rosoff said, investigating quickly and issuing an apology.

"It doesn't change Microsoft's opinion or position on intellectual property, or affect how China reacts to intellectual-property issues," Rosoff said. "Microsoft has noticed that as economies grow their own homegrown industries, they enforce IP more aggressively."

As an example, Microsoft used to have serious piracy problems in South Korea, but as Korean companies developed their own intellectual property, the government brought its standards more in line with the West. "Microsoft is hoping the same thing will happen in China," Rosoff said.

Should Microsoft have done more due diligence on this company? Now that the damage has been done, the answer appears to be yes, but "you have to trust your vendors," Rosoff said.

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Protect 100% of your Data The prevalence of laptops and mobile devices in the enterprise makes corporate data increasingly vulnerable to loss and breach. And yet, workforce productivity is now inextricably linked to mobility. Click here to access the white paper "Top 10 Endpoint Backup Mistakes" to learn more about how to confidently protect data across platforms and devices while also providing features designed to enhance the end user experience.
MORE IN CUSTOMER SERVICE
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Russian Gang with Stolen IDs Hacks Hosting Company
In August, a Russian cyber gang obtained what researchers called “the largest cache of stolen data." Now, those hackers may be putting their ill-gotten gains to criminal use.
 
Dairy Queen Latest Retailer To Report Hack
Known for its hot fries and soft-serve ice cream, Dairy Queen just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 

Enterprise Hardware Spotlight
AMD's New FX Series CPU Breaks Processing Speed Record
The new FX-8370 processor from Advanced Micro Devices has set a record for silicon processor speed, the company announced. Overclocked, the eight-core chip was measured at 8722.78 MHz.
 
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
 
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 

Mobile Technology Spotlight
Rumor Mill Puts Mobile Wallet in iPhone 6
Apple is moving toward the mobile wallet world with its next iPhone. The tech giant has partnered with retailers, banks and major payment networks to make it happen, according to Bloomberg.
 
Will iPhone Finally Catch Up with NFC Mobile Payment Ability?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.
 
Visual Search To Shop: Gimmick or Game Changing?
Imagine using your phone to snap a photo of the cool pair of sunglasses your friend is wearing and instantly receiving a slew of information about the shades along with a link to order them.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.