Dear Visitor,

Our system has found that you are using an ad-blocking browser add-on.

We just wanted to let you know that our site content is, of course, available to you absolutely free of charge.

Our ads are the only way we have to be able to bring you the latest high-quality content, which is written by professional journalists, with the help of editors, graphic designers, and our site production and I.T. staff, as well as many other talented people who work around the clock for this site.

So, we ask you to add this site to your Ad Blocker’s "white list" or to simply disable your Ad Blocker while visiting this site.

Continue on this site freely
  HOME     MENU     SEARCH     NEWSLETTER    
CUSTOMER RELATIONSHIP MANAGEMENT NEWS. UPDATED 11 MINUTES AGO.
You are here: Home / Contact Centers / 'Skype for Business' To Replace Lync
Microsoft To Replace Lync with 'Skype for Business'
Microsoft To Replace Lync with 'Skype for Business'
By Jef Cozza / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
NOVEMBER
11
2014
Microsoft has announced that it will be rebranding its Lync enterprise communication platform as “Skype for Business” when it launches the next version of the software in the first half of 2015. The update from Microsoft will include a “new client experience,” along with a new server release and updates to the service in Office 365.

“Skype for Business will again transform the way people communicate by giving organizations reach to hundreds of millions of Skype users outside the walls of their business,” the company said on the official Skype blog. “We are bringing together the familiar experience and user love of Skype with the enterprise security, compliance, and control from Lync.”

New Features, Redesigned Interface

The update will consist of a new Skype for Business client, Skype for Business on-premises server, and a Skype for Business online service through an Office 365 subscription. Current clients of Lync Server will be able to upgrade to Skype for Business Server through a software update, according to the company. Office 365 clients, meanwhile, will have their service options updated automatically by Microsoft. Lync is currently included in the most basic versions of the Office 365 government and enterprise service plans.

Among the changes Redmond plans to introduce in the Lync update is the adoption of the familiar Skype icons for calling, adding video, and ending a call. Another feature to be added is the “call monitor” ability from Skype that keeps an active call visible in a small window even when a user moves focus to another application. The process of transferring a call is also being reduced from a three-click process to just one click.

Skype for Business will add video calling and the Skype user directory, making it possible to call any Skype user on any device. Lync has been providing instant messaging and audio calling with Skype users since 2013. Like Lync, Skype for Business will include content sharing capabilities, and will continue to include Lync’s enterprise security and compliance features.

None of the existing Lync features will be removed, and Skype for Business will continue to run on the Lync backbone rather than the Skype backbone, the company said. Despite the rebranding of Lync and the redesigned user interface features, the two services will remain separate, and clients of both will have different usernames and logins for each platform, according to Microsoft.

Consolidating Communication

Microsoft acquired Skype in 2011 for $8.5 billion, and has so far kept the communication platform separate from its Lync service by differentiating one as a consumer product and the other as an enterprise product. Nonetheless, the two units did integrate somewhat in 2012 when the Lync team was placed under the management of Skype, combining the two into a single business unit. Microsoft has been consolidating its communications platforms, shutting down the Windows Live Messenger platform in May 2013.

More than 300 million people currently use the Skype platform, and Lync is used by thousands of organizations and enterprises, the company said.

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
MORE IN CONTACT CENTERS
CRM DAILY
NEWSFACTOR NETWORK SITES
NEWSFACTOR SERVICES
© Copyright 2017 NewsFactor Network. All rights reserved. Member of Accuserve Ad Network.