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CUSTOMER RELATIONSHIP MANAGEMENT NEWS. UPDATED 14 MINUTES AGO.
You are here: Home / Contact Centers / Oracle Updates Unified Comm Suite
Oracle Rolls Out New Unified Communications Suite
Oracle Rolls Out New Unified Communications Suite
By Dan Heilman / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
DECEMBER
04
2014
Communication service providers now have the ability to quickly offer a variety of secure and enterprise-grade communications with the help of an upgraded product suite released this week by Oracle.

Oracle Communications' Unified Communications Suite 7.6 is aimed at enabling communications service providers (CSPs) to increase their market opportunities, effectively target customers, and drive loyalty. The suite comes with a range of unified communications and collaboration offerings, including click-to-call, video calling, and screen sharing.

Cloud Power

As enterprises move to all-IP networks and cloud-based applications, CSPs are encountering more competition from providers who deliver content by way of the Internet and independently of CSPs. To keep up, CSPs have to be able to offer seamless cloud-based communication and collaboration solutions that can scale for small, midsize, and large enterprises, as well as public sector organizations.

The latest version of Oracle Communications Unified Communications Suite enables them to do just that, according to the company. Additionally, when integrated with Oracle Communications WebRTC Session Controller, the suite lets CSPs quickly add integrated real-time and near real-time capabilities to their secure, enterprise-grade services, Oracle said.

The Session Controller feature connects WebRTC-enabled applications with one another and with enterprise unified communications based on the Session Initiation Protocol (SIP) and contact center communications systems. The controller signals WebRTC endpoints, provides dynamic media anchoring, supports standards-based identity management, offers comprehensive session rehydration functionality, and delivers a seamless Web-to-SIP gateway with enterprise-grade reliability and security, according to Oracle.

"Communications service providers must offer compelling services if they want to regain control of the communications experience," said Bhaskar Gorti, Oracle Communications’ senior vice president and general manager. "Oracle Communications Unified Communications Suite provides CSPs with a cloud-ready solution that can enable them to expand their brand equity and generate revenue, all by using existing network resources to deliver an integrated set of collaboration and communication tools to enterprises of any size."

Contact Management Muscle

Oracle said the secure and scalable Oracle Communications Unified Communications Suite 7.6 builds on its existing messaging, chat, calendar, and contact management capabilities.

One of the features the product uses to accomplish that is its out-of-the-box integration with Oracle Communications WebRTC Session Controller. Session controller enables real-time services such as one-on-one and multiparty audio and video calling, conferencing, Session Initiation Protocol (SIP)/public switched telephone network (PSTN) interoperability, session transfer from audio to web, and screen sharing;

The solution's multitenant architecture and provisioning lets CSPs deliver differentiated services at scale, while helping to optimize the use of network resources and its CardDav-enabled contact service offers users secure access to their contacts regardless of their location or the device they are using

In tandem, the new capabilities will create a more seamless user experience, reducing application toggling and maintaining context across various types of communication such as e-mail, instant messaging and text messaging.

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