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CUSTOMER RELATIONSHIP MANAGEMENT NEWS. UPDATED 10 MINUTES AGO.
You are here: Home / CRM Systems / SAP, Accenture Offer Mobile Solutions
SAP, Accenture Launch New Mobility Solutions
SAP, Accenture Launch New Mobility Solutions
By Barry Levine / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
MAY
18
2011
SAP AG and Accenture are joining forces to create new enterprise mobility solutions, using the next generation of the Sybase Unwired Platform, new mobile apps from SAP, and new solutions developed with Accenture Mobility Services. The initial targets will be the oil and gas, utilities and consumer-products industries.

The announcement was made at the Sapphire Now event for SAP customers, currently taking place in Orlando, Fla. Dr. Raj Nathan, executive vice president and chief marketing officer of SAP-owned Sybase, said the new mobile solutions "will drastically reduce the costs and time needed for organizations to implement a mobility strategy."

Making Mobile a Priority

The companies cited a 2010 Forrester Research survey which found that more than 60 percent of companies are making mobile applications a priority.

Included in the rollout are the release of the Sybase Unwired Platform 2.0 and an updated version of the software development kit (SDK). Upgrades to the platform include native app development, a hybrid web container for customized application development, cross-platform support, a single sign-on for SAP systems, and encrypted web storage and data transmission.

The new mobile apps build on the updated Unwired Platform. One of the new products is a SAP Field Service mobile app designed to provide access to assignments, service orders, and service confirmation, in the field. It also provides out-of-the-box access to the SAP customer-relationship-management application, with instant field assignment alerts, enhanced service-order management, integration with a mapping service, and service order debriefs.

Features in a new SAP Retail Execution mobile app include retail visit management and scheduling, survey and auditing tools, customer account management, and product management. A Work Order mobile app provides work orders, technical object management, inventory information, and business partner information.

Other mobile apps in development are ones for human resources, procurement, finance and sales.

Accenture's Services

The companies said their solutions include an "actionable plan and road map" to use Accenture's mobility consulting services to increase productivity, reduce costs, and increase revenues, as well as software services for application development that utilize the Unwired Platform to deploy mobile functionality.

Existing Accenture Mobility Services will be offered, as well as Mobility Consulting Services for Enterprise Strategy, Mobility Software Services for Application Development, Mobility Business Integration Services for Field Force Transformation, and Mobility Managed Services for Mobile Application and Device Management.

Integration Services for Field Force Transformation is designed to bring "technician-focused" tools to the field and reengineer front-office practices. Managed Services for Mobile Application and Device Management offers a company-specific application catalog, device security, and remote, over-the-air mobile-device management capabilities.

Accenture is a global management consulting, technology services, and outsourcing company with a workforce of more than 215,000 in more than 120 countries. SAP's enterprise application software products and services have more than 170,000 customers worldwide.

Read more on: SAP, Accenture, Mobility, Sybase, CRM
Tell Us What You Think
Comment:

Name:

Suresh Babu:
Posted: 2011-08-16 @ 9:31pm PT
The merger will result in out-of –the-box apps developed to implement in the enterprises. It is good to learn that the mobility infrastructure investment in time and resources will be reduced with this partnership. With the companies turning towards the enterprise mobility concepts and strategies, these apps will be looked forward to get more management among the processes. Thanks for the details!

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