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You are here: Home / After Hours / Facebook Outage Puts Users in Tizzy
Facebook Outage Puts Users in a Tizzy
Facebook Outage Puts Users in a Tizzy
By Jennifer LeClaire / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
For the second time in as many months, Facebook on Friday reported technical issues on its social media network that caused service interruptions for some of its more than 1.3 billion users.

Facebook wasn’t working on mobile or desktop browsers for members in New York, San Francisco and other areas. Members took to Twitter using the #facebookdown hashtag to let the world know they couldn’t keep up with birthdays, play Candy Crush Saga or access their newsfeeds.

"Earlier this morning, some people had trouble accessing Facebook for a short time," according to a statement from Facebook. "We quickly investigated and are currently restoring service for everyone. We're sorry for the inconvenience."

Not an Isolated Incident

This isn’t the first time in recent weeks Facebook has experienced spotty service. Members in Moscow, New Dehli, London and Tokyo could not access the social network for 30 minutes in June.

Of course, Facebook is hardly the only Internet company to experience these types of woes. Last December, Yahoo got hit hard with e-mail outages, which turned into a technical nightmare for Yahoo.

In January, several of the Google’s key services experienced painful hiccups. Specifically, Google users who use logged-in services like Gmail, Google+, Calendar and Documents were unable to access those services for about 25 minutes, according to Google vice president of Engineering Ben Treynor. Google blamed a bug.

Then there was Dropbox. The cloud-based storage service faced disruptions that angered many users in January. The company reported its online storage service went down one Friday evening during scheduled maintenance and was back up and running about three hours later, with core service fully restored by 4:40 p.m. Pacific Time the following Sunday. Dropbox blamed an operating system upgrade.

And let’s not forget Amazon’s infamous outage a year ago. Some estimated a 25-minute outage in August 2013 may have cost the e-commerce giant millions of dollars in lost sales. That was right after 40 percent of Internet traffic disappeared when Google went down for four minutes and Microsoft’s went down in the wake of an unexplained “incident.”

How Bad Is It?

We caught up with Greg Sterling, principal analyst at Sterling Market Intelligence, to get his take on the outage. He told us he’s not surprised to see the Facebook outage.

“Facebook is running a massive, global operation. In a way it's surprising that this doesn't happen more often,” he said. “I don't think there will be any fallout from this. Only if a pattern of outages emerge does it become a problem.”

Some Twitter users are displaying a sense of humor over the outage. A Twitter member with the handle Adlava wrote, “Madness ensued when Facebook went down this morning. Calling 911 was the top choice to fixing this problem… obviously an emergency. Ha ha.” Other Twitter users, like, shared articles, like “10 Things You Can Do When Facebook Crashes” to help ease the suffering.

Tell Us What You Think


Stacey H:
Posted: 2014-08-03 @ 3:08pm PT
same here including my business page - not good! still down as of 8/3 6pm EST

Joanna Thomson:
Posted: 2014-08-03 @ 10:22am PT
I am still without Facebook since 7.30pm last night and all I keep getting is their message saying it is under maintenance and will be back in A FEW MINUTES, but it has been 24 hours now.

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