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CUSTOMER RELATIONSHIP MANAGEMENT NEWS. UPDATED 5 MINUTES AGO.
You are here: Home / Sales & Marketing / Verizon Ups Rates for Wireless Plans
Verizon Raising Rates: Taking Advantage of Locked-In User Base?
Verizon Raising Rates: Taking Advantage of Locked-In User Base?
By Shirley Siluk / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
JULY
06
2016
Noting that the average customer's data consumption has nearly tripled over the past three years, Verizon Wireless today announced it is changing its wireless plan offerings, increasing both data caps and prices. Beginning tomorrow, monthly costs for the company's five plans are going up by $5 to $10, with data caps increasing by 1 GB to 6 GB per month.

The company is also rolling out a new "My Verizon" app that it said will give customers more control over their service usage and costs. The app features a "Safety Mode" that lets users choose to slow down their data speeds once they've reached their monthly caps so they don't incur any overage charges.

Customers can also add more data to any plan for $15 per GB, or carry over unused data from one month into the next. Carry-over data will expire at the end of the following month's billing cycle.

Changing U.S. Cellphone Habits

The price and service changes are signs of the evolving mobile service market, which has recently seen customers holding onto their cellphones longer and changing their service plans less frequently, according to several studies.

In April, for example, research by Citigroup showed that average cellphone replacement times in the U.S. were expected to reach 29 months in the first half of this year, compared to an average of 24 to 26 months two years earlier.

A June survey of U.S. smartphone owners by the marketing firm Fluent pointed to a similar trend, finding that more than two out of five respondents (42 percent) didn't expect to replace their current phones for three or more years. The current lull in smartphone upgrades might also be due, in part, to people waiting until the new iPhones are released this fall, according to a report in today's Wall Street Journal.

New Plans Offer 'More Simplicity and Control'

Verizon is currently the largest mobile phone service provider in the U.S., with more than 112 million retail connections as of April. The new plans, pricing and app are aimed at giving customers "more simplicity and control," Diego Scotti, Verizon's chief marketing officer, said in a statement.

The company last changed is service plans last year, when it eliminated two-year contracts in favor of monthly plans ranging from small to XX-large.

With the changes rolling out tomorrow, Verizon will be increasing the cost of its small and medium plans by $5 per month and the large, X-large and XX-large plans by $10 per month. Plans will range from $35 per month for a 2 GB small plan to $110 per month for the 24 GB XX-large plan.

Verizon will also be adding unlimited talk and text from the U.S. to Mexico and Canada for customers with X-large and XX-large plans, along with international calling and roaming for customers visiting either of those countries.

Tell Us What You Think
Comment:

Name:

marvin:
Posted: 2016-07-18 @ 7:32am PT
I think now that my 2 yr plan is up that I will shop around and look for a new plan -- this is robbery by Verizon and we have no say.

Tiny Rick:
Posted: 2016-07-11 @ 5:41am PT
I left Verizon for AT&T years ago, and then AT&T tried to force me into a branded phone, so I went ahead and switched to Google Fi. I regret nothing.

Dude02:
Posted: 2016-07-11 @ 4:27am PT
Clearly a cash grab

Ouiva:
Posted: 2016-07-06 @ 7:36pm PT
Nothing crooked here... It is Verizon you know. Oh wait. That's what they do. My Bad!

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