The Customer Service Group announced today that Customer Service Week 2014 will be celebrated October 6 through October 10.
Since 1991, the Customer Service Group has sponsored Customer Service Week to raise awareness of the importance of customer service and to honor service professionals worldwide.
“Customer service professionals are often unsung heroes, who go above and beyond the call of duty to provide help and support,” says Margaret DeWitt, Executive Director of the Customer Service Group. “This week honors those who serve customers everyday with dedication and professionalism.”
Around the world, the week is marked with celebrations, special events, and activities that recognize and reward those who serve customers across all industries and professions.
On its website and through social media channels, the Customer Service Group provides information on how to celebrate the week, highlights celebrations worldwide, and provides a wide-range of celebration materials. To learn more visit http://www.CSWeek.com.
In addition to honoring those who serve customers, the week also provides a unique opportunity to boost morale, motivation, and teamwork among frontline staff.
“Working with customers who may be angry or frustrated can be extremely challenging and stressful,” says Dewitt. “A week dedicated to celebrating successes, recognizing achievements, and honoring service can energize a team for the entire year.”
This year’s Customer Service Week theme is Say YES to Excellence. “We are challenging everyone who works with customers, clients, patients, and others -- either on the phone, online, or in person -- to reflect on the value of their work and to ‘Say YES to Excellence’ in everything they do,” says DeWitt.