Customer Relationship Management News for Industry Pros
NewsFactor Network Sites:   NewsFactor.com Security CRM Business Sci-Tech Newsletters XML/RSS Feed  
   
Home CRM Systems Customer Service Sales & Marketing Contact Centers More Topics...
Customer Data
Average Rating:
Rate this article:  
Retail Giant TJX Discloses Massive Data Breach Retail Giant TJX Discloses Massive Data Breach
By Tim Gray
January 19, 2007 10:05AM

Bookmark and Share
While TJX has specifically identified some customer information that has been stolen from its systems, the company said the full extent of the theft is not yet known. However, the Wall Street Journal has reported that more than 40 million cards might have been compromised.
 


Banks and credit card companies are rushing to notify their customers to keep an eye out for fraudulent activity on their accounts after several retailers discovered thefts of customer Relevant Products/Services data Relevant Products/Services from their computer systems.

TJX, the parent company of Marshalls, T.J. Maxx, and several other national chains, said hackers breached a system Relevant Products/Services that handles credit card, debit card, and check transactions in the United States and Puerto Rico. The company also said there is a possibility the breach is as far-reaching as the United Kingdom and Ireland.

Although officials from the Framingham, Mass.-based retail firm would not say how many customers had their data stolen by the computer hackers, the company did confirm that the breach happened in May 2006 and involved credit card information dating back to 2003.

The break-in was kept quiet until Wednesday, according to the company, at the request of law-enforcement officials.

How Many Affected?

While TJX has specifically identified some customer information that has been stolen from its systems, "the full extent of the theft and affected customers is not yet known," the company said in its statement. However, the Wall Street Journal has reported that more than 40 million cards might have been compromised.

The stores affected all accepted major card brands, including Visa, MasterCard, American Express, and Discover.

Visa USA said in a statement that it has provided the affected accounts to the banks that issued its cards so they could take steps to protect their consumers. Bank of America and American Express also said they are monitoring accounts for unusual activity.

Visa and other credit card companies noted that consumers are not responsible for any fraudulent purchases.

Increasing Risks

As more and more personal data has been moved online, there has been an increased risk of losing personal information. In recent years, the list of companies reporting breaches reads like an industry "Who's Who."

Rob Ayoub, an industry manager of network Relevant Products/Services security at research firm Frost & Sullivan, compared the ongoing assaults on personal data to the Wild West, where gunslingers raided banks with piles of gold in their vaults.

"These are the places where hackers can find the some of the biggest rewards," he said of the retail outlets.

Over the past few years, there have been numerous notable mishaps, including the disappearance of backup tapes containing the credit card information of 1.2 million federal workers by Bank of America, the theft of more than 300,000 customers' personal information at Reed Elsevier, a subsidiary of data broker LexisNexis, and the loss of transaction data belonging to around 180,000 customers of fashion house Polo Ralph Lauren.

It is not always big business in the crosshairs of hackers. A string of universities also have fallen prey in the past few years.

Ayoub noted that the seeming increase in incidents of data and identity theft is likely a combination of factors, including greater awareness of the issues and stiffer penalties for companies that do not readily disclose the breaches.
 

Tell Us What You Think
Your Comment:



Advertisement


 Customer Data
1.   IBM Opens Cloud-Focused Data Center
2.   Stealth Cookies Track Consumers
3.   Facebook: A Cybercrime Danger Zone
4.   Software Kills Personal Data on Web
5.   Microsoft: Google To Face Scrutiny


advertisement
Stealth Cookies Track ConsumersStealth Cookies Track Consumers
May be used to offer 'dynamic' pricing.
Average Rating:
Zuckerberg's Comments BlastedZuckerberg's Comments Blasted
Called self-serving and irrelevant.
Average Rating:
IBM Opens Cloud-Focused Data CenterIBM Opens Cloud-Focused Data Center
Energy efficiency slashes costs in half.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Mobile Enterprise Spotlight
Analysts See iPad Price Drop, with Some Cannibalization
Just weeks before Apple officially rolls out the iPad, financial analysts are making pricing predictions. But could the analysis itself hinder the initial demand for the pricey tablet computer?
 
Bar Codes Go Mobile, Get Hip Again
For decades, retailers have used patterns of black dots and lines to encode data onto products. Now, bar codes are gaining favor as an easy way for cell-phone users to view ads and other data instantly.
 
'Dead Simple, Dirt Cheap' JooJoo Tablet Shipping Soon
The JooJoo, a web-browsing tablet device that is the subject of a high-profile legal dispute, appears on track to reach buyers at the end of February, but the tablet scene has dramatically changed.
 

Enterprise Technology Spotlight
Google May Add Facebook, Twitter Links to Gmail
Google will reportedly roll more social-networking features into Gmail, the fastest-growing e-mail service. The new features could save users the trouble of switching to Facebook or Twitter.
 
IBM's New POWER7 Servers Save Energy with Big Loads
IBM has unveiled high-capacity servers that are the first to be based on its new, multi-core POWER7 chip. It said the new line is designed "to manage the most demanding emerging applications."
 
IBM Opens Eco-Friendly, Cloud-Focused Data Center
IBM has opened its latest data center in North Carolina. Big Blue said the $362 million facility in Research Triangle Park is designed to support cloud computing and other new computing models.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Sales & Marketing | Contact Centers | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | Free Whitepapers | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2010 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo.