Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
You are here: Home / Customer Service / eBay Data Breach Lessons for Biz
Is your endpoint data protected?
What Enterprises Can Learn From eBay Data Breach
What Enterprises Can Learn From eBay Data Breach
By Jennifer LeClaire / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
MAY
22
2014



When eBay asked users to change their passwords on Tuesday, it set off a firestorm of speculation. We don’t know much beyond the fact that a cyber attack compromised a database that contained encrypted passwords and other non-financial data. eBay said it’s not likely hackers could crack the encrypted passwords.

While eBay sorts through the details for members -- which include millions of buyers and sellers who conducted $205 billion worth of business in 2013 -- many enterprises are left wondering who’s next and what more they can do to avoid becoming the next technology news headline.

We caught up with TK Keanini, CTO at network security firm Lancope, to get his take on what the eBay breach really means in the context of enterprise security. He told us this is an unfortunate event but the reality is that all companies need to be ready for it to happen.

“Some companies are more ready than others. For example, eBay should programmatically force a reset of all passwords because just asking nicely will be ignored by too many,” Keanini said. “They also should offer a two-factor authentication method as others have done. All of these things help raise the cost to attackers.”

How to Guard Your Company

We also turned to Jeff Davis, vice president of engineering at security firm Quarri Technologies, to get his thoughts on what really happened. He told us it sounds like eBay’s systems were exposed when attackers managed to steal eBay employees’ account credentials. So what can other companies hoping to avoid eBay’s fate do to protect themselves?

Davis offered several options. First, you could disconnect sensitive systems from public networks, and require employees to be physically present inside secure facilities to access those systems, he said. However, he admited this is obviously impractical for a lot of organizations.

“Another approach is to use modern security software that can provide active defense against credential-stealing malware on employees’ machines,” Davis said. “This kind of thing is especially important when employees are out of the office or using their own laptops, where the security state of the local network and device are less well known.”

Does Encryption Stand a Chance?

Employees are the biggest threat to a company's security when it comes to data breaches, and a compromised employee login is a serious thing since many companies don’t keep current records of who has access to what data. At least that’s what Tom Smith, vice president of business development and strategy at CloudEtnr, a division of the French identity management firm Gemalto, told us. (continued...)

1  |  2  |  Next Page >

Tell Us What You Think
Comment:

Name:

m jareaux:

Posted: 2014-06-13 @ 8:53am PT
It's just not true that financial information wasn't compromised in the hacking. Two days before Ebay went public with the hacking, I was asked to verify my credit card information while attempting to change my password online (before the announcement that we should all change them). When I called Ebay with problems, using the number on a screen which itself may have been a con, a guy asked me for verifying info about my identity. Things like the color of my vehicle, home purchase info, etc that I was surprised that Ebay even had. After the announcement, I realized I needed to cut off the credit card because it absolutely was involved. Companies should be completely honest and transparent, instead of primarily focused on dividends. They will get more dividends if they are honest about their faults, limitations and breaches.

suresh:

Posted: 2014-05-23 @ 7:09am PT
Interesting article. Though customer data is encrypted forcing them to reveal sensitive information will risk opening them up to identity theft, moreover requiring users to provide secondary security information like answers to secret questions can be avoided which limits the user data that's been exposed. I work for McGladrey and there's a whitepaper on our website that offers good information on our website that readers of this article will be interested in @ http://bit.ly/1c0f35M

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY BE OF INTEREST
Protect 100% of your Data The prevalence of laptops and mobile devices in the enterprise makes corporate data increasingly vulnerable to loss and breach. And yet, workforce productivity is now inextricably linked to mobility. Click here to access the white paper "Top 10 Endpoint Backup Mistakes" to learn more about how to confidently protect data across platforms and devices while also providing features designed to enhance the end user experience.
MORE IN CUSTOMER SERVICE
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Dairy Queen Latest Retailer To Report Hack
Dairy Queen is known for its hot fries and sweet treats, but it just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 
Who Is the Hacker Group Lizard Squad?
Are they dangerous or just obnoxious? That’s what many are wondering about the hacker group Lizard Squad, which tweeted out a bomb threat that grounded a flight with a Sony exec aboard.
 

Enterprise Hardware Spotlight
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
 
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 
Apple Set To Release Largest iPad Ever
Tech giant Apple seems to have adopted the mantra “go big or go home.” The company is planning to introduce its largest iPad ever: a 12.9-inch behemoth that will dwarf its largest existing models.
 

Mobile Technology Spotlight
Samsung Maps Its Way with Nokia's 'Here' App for Galaxy Phones
Korean electronics giant Samsung has opted to license Here, Nokia’s mapping app -- formerly known as Nokia Maps -- for its Tizen-powered smart devices and Samsung Gear S wearable.
 
Google Successfully Tests Its Own Delivery Drone
While top technology companies are engaged in an "arms race" to develop drones that can quickly deliver goods to anyone anywhere, Google has revealed it successfully tested its own version.
 
Will iPhone Finally Catch Up with NFC Mobile Payment Ability?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.