Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Business Intelligence Sales & Marketing More Topics...
Eliminate costly downtime!
Find out how with Free White Paper
& enter to win a Samsung Galaxy Note

www.apc.com
Customer Service
24/7/365 Network Uptime
Average Rating:
Rate this article:  
Target Facing Class Action Suit Over Data Breach
Target Facing Class Action Suit Over Data Breach

By Jennifer LeClaire
December 20, 2013 9:57AM

Bookmark and Share
Discount retailer Target has likely invested heavily in security technologies and approaches to prevent such massive data breaches. But because today’s threats are quickly outpacing current security technologies and approaches, the technologies Target put into place to thwart breaches of its network are becoming outdated and ineffective.
 


In the wake of a data breach that exposed the personal identifying information of 40 million Target consumers, a customer has filed a lawsuit against the discount retailer in a San Francisco federal court. Attorneys are seeking class action status.

The lawsuit claims negligence and invasion of privacy. The suit also alleges the stolen data may make it possible for criminals to create counterfeit credit cards by encoding the stolen information onto plastic cards that contain a magnetic strip. Finally, the suit claims the breach may also have revealed consumers’ personal debit card codes.

“Target failed to implement and maintain reasonable security procedures and practices appropriate to the nature and scope of the information compromised in the data breach,” according to the complaint.

Is a Lawsuit Really Necessary?

A class action suit against Target could open up a Pandora’s Box. Security industry analysts are waiting and watching, but it seems a class action suit may be a reach considering the damages.

“I did some traditional shopping at Target between November 27 and December 15, and so I am in the affected customer set. Unfortunately, beyond canceling one's credit card -- which is a hassle -- there is not much a customer can do in such a situation,” Wolfgang Kandek, CTO of Qualys, told us.

“I have started to log into my credit card account more frequently and check my transactions, but otherwise I am trusting the fraud detection algorithms that my credit card company uses, plus their 60-day claim guarantee. It will be interesting to see how the attackers got into the network and what technical countermeasures were in place, but that will take months to surface as the forensics in such a case are extremely time consuming,” he said.

The Nature of Modern Threats

We asked Chris Petersen, CTO and co-founder of LogRhythm, a log analysis firm, for his take on the breach. He told us Target has likely invested heavily in security, in technologies and approaches many would consider modern and right. Unfortunately, he added, today’s threats are quickly outpacing current security technologies and approaches -- what was recently modern and right, is quickly becoming outdated and ineffective.

"Companies are in an arms race against determined foes, whether they be cybercriminals, hacktivists or nation states,” Petersen said. “Their only hope of defending themselves is to ensure their defenses are truly modern. In some cases, this might mandate running next generation technologies in parallel with their legacy counterparts."

As he sees it, one specific area of modern investment is an analytics-driven defense. Only until very recently could companies leverage big data to root out threats they would otherwise be blind to.

“When big data is combined with machine-based behavioral analytics, the types of threats able to evade existing defenses can be detected early, prior to a large scale breach occurring,” Petersen said. “When networks are infiltrated and systems inappropriately accessed, normal behaviors within the IT environment will shift. When these behavioral shifts are recognized early, data breaches can be avoided."
 

Tell Us What You Think
Comment:

Name:

Jon H:

Posted: 2013-12-23 @ 7:51am PT
@Mike: Great idea!

Mike Jones:

Posted: 2013-12-23 @ 4:27am PT
Target should be required to and agree to provide free credit monitoring for a period of 18 months to those that had their information compromised.

rsa:

Posted: 2013-12-20 @ 5:29pm PT
I hate to say it but that is part of the risk we all take by using credit cards for everything. It would have been nice if they would have let us know right away when they found out though.



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Customer Service
1.   Bezos Talks Grocery Delivery, Drones
2.   Watson Boosts Customer Engagement
3.   Comcast Customer Service Makeover
4.   High Cost of Great Customer Service
5.   Customers Need Marketing's Attention


advertisement
Watson Boosts Customer Engagement
Future of customer interaction tech?
Average Rating:
Bezos Talks Grocery Delivery, Drones
Amazon's future touted for shareholders.
Average Rating:
Comcast Customer Service Makeover
Goal is Uber-like praise for service.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug leaked will come at a very hefty price.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.
 

Mobile Technology Spotlight
Google Releases Chrome Remote Desktop App for Android
You're out on a sales call, and use your Android mobile device to grab a file you have back at the office on your desktop. That's a bit easier now with Google's Chrome Remote Desktop app for Android.
 
Amazon 3D Smartphone Pics Leaked
E-commerce giant Amazon is reportedly set to launch a smartphone after years of development. Photos of the phone, which may feature a unique 3D interface, were leaked by tech pub BGR.
 
Zebra Tech Buys Motorola Enterprise for $3.45B
Weeks after Lenovo bought Motorola Mobility’s assets from Google for $2.91 billion, Zebra Technologies is throwing down $3.45 billion for Motorola’s Enterprise business in an all-cash deal.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Business Intelligence | Sales & Marketing | Contact Centers | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.