Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
GET RECOGNIZED.
Let an ISACA® certification
elevate your career.

Register today and save
Customer Service
Tame your scariest paperwork. Find Out How
Average Rating:
Rate this article:  
Microsoft and Salesforce Get Friendly in the Cloud
Microsoft and Salesforce Get Friendly in the Cloud

By Jennifer LeClaire
May 30, 2014 12:43PM

Bookmark and Share
Before Sayta Nadella, Microsoft's new CEO, took over, Salesforce.com CEO Marc Benioff was outspoken about what a disaster Microsoft was and how former CEO Bill Gates needed to come back to push reset. Apparently Nadella has done exactly that and Benioff couldn't be more pleased, which is partially why Salesforce cut the deal with Microsoft.
 



It’s an alliance that may mark a new era under a new CEO. Microsoft and Salesforce.com on Thursday announced a strategic partnership that will see the two tech giants collaborate on solutions to connect Salesforce's customer relationship management (CRM) apps and platform to Microsoft Office and Windows.

“We both view our mission as helping customers succeed in today's new world, a world of the cloud, a world of social computing, of mobile computing, of connectivity,” Salesforce CEO Marc Benioff said in a media briefing. “And this announcement is really about putting our customers first.”

Nadella Offers Nuts and Bolts

The companies plan to deliver two new solutions: Salesforce1 for Windows and Windows Phone 8.1, and, Salesforce for Office 365. Terms of the deal were not disclosed.

“First, we will empower people to use Office 365 and Salesforce seamlessly together, whether it's sharing Office documents in Salesforce1 or analyzing CRM data in Power BI for Office 365. Second, we are bringing the leading CRM application to Windows devices, both phones and PCs,” said Satya Nadella, CEO of Microsoft.

“Third, Microsoft has renewed our commitment to using ExactTarget Marketing Cloud for one-to-one digital marketing efforts. And Marc will talk more about Salesforce's commitment to use Microsoft database and cloud technologies with ExactTarget,” he said.

Salesforce1 for Windows and Windows Phone 8.1 will let customers access Salesforce and run their businesses from their Windows devices. A preview is expected to be available in fall 2014, with general availability following in 2015.

Customers Want This

According to Microsoft, new interoperability between Salesforce and Office 365 will give customers access to the content they need to collaborate, sell, service and market from just about anywhere. For example, customers will be able to access, share, edit and collaborate on Office content from within Salesforce and on Salesforce1 using Office Mobile, Office for iPad and Office 365.

Customers can also use OneDrive for Business and SharePoint Online as integrated storage options for Salesforce; use Salesforce and Outlook together with a new Salesforce App for Outlook; and connect Salesforce data to Excel and Power BI for Office 365 to visualize information and find new insights.

“Customers need and they want us to work together. They want this partnership. They want this partnership badly,” said Benioff. “They want to be able to work with Office 365, they want to be able to work with Excel, with Outlook, they want to work with all of Microsoft's apps, and they want to be able to work with Salesforce. And they want us to work together for our customers' benefit.”

Expect More Partnerships

We caught up with Rob Enderle, principal analyst The Enderle Group, to get this take on the topic. He told us before Nadella took over, Benioff was outspoken about what a disaster Microsoft was and how Gates needed to come back to push reset.

“Apparently Nadella has done exactly that and Benioff couldn't be more pleased, which is partially why he cut the deal with them. Microsoft is really looking like a very different company now and I'm hearing from partners that they are engaging like they did in the old days,” Enderle said. “I expect we'll see a number of unexpected partnerships in the coming months, as a result. This Salesforce move is likely a strong indicator of both Microsoft's change under Nadella and what is to come.”
 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Customer Service
1.   Watson's First Consumer-Facing Gig
2.   Social Media Haters Speak Up
3.   Comcast Customer Service Fiasco
4.   'May I Help You?' Asks Jibo the Robot
5.   Why You Need To Hire a CCO


advertisement
Social Media Haters Speak Up
Survey says, now showing a little love.
Average Rating:
Comcast Customer Service Fiasco
Lessons to be learned for all companies.
Average Rating:
T-Mobile Accused of Bogus Fees
FTC has filed a lawsuit for overcharges.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Canadian Government Charges China With Cyberattack
The government of Canada is not happy with China. Canadian officials have accused "a highly sophisticated Chinese state-sponsored actor" of launching a cyberattack on its National Research Council.
 
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
 

Enterprise Hardware Spotlight
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Watson Gets His First Customer Service Gig
Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.
 
Tablet Giants Apple and Samsung Feel the Heat
When a company saturates its home market with a once-hot product, expect it to pump up efforts elsewhere. Apple, for its part, is now pushing iPads to big corporations and the enterprise market.
 

Mobile Technology Spotlight
Android 'Fake ID' Puts Millions of Users at Risk
Having this fake ID is nothing to brag about, even if you are a minor. The “Fake ID” Android flaw drops malware into smartphone apps. It can steal credit card data and even take over your device.
 
FTC Wants Fix for 'Perfect Scam' of Mobile Cramming
The U.S. Federal Trade Commission has issued new guidelines to curb “mobile cramming,” a troublesome practice that adds unauthorized third-party charges to mobile phone bills.
 
Facebook: You Will Use Messenger, and You Will Like It
Starting this week, Facebook users with Android and iOS phones will be forced to use the separate Messenger app to send Facebook messages. Pending messages will still be visible in the main app.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.