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Green Call Centers Made Possible by Avaya Green Call Centers Made Possible by Avaya
 
January 30, 2009 12:41PM
Social Release: Avaya Unified Communications Helps Companies Around the World Improve Business While Reducing Environmental Impact -- Going Green With Avaya Unified Communications and Contact Center Solutions Reduces Carbon Footprint and Costs While Improving Service, Productivity and Flexibility
 


BASKING RIDGE, NJ, Jan 29, 2009 -- With companies and organizations seeking practical ways to reduce their impact on the environment, Avaya Unified Communications and Contact Center Solutions are enabling them to "go green" while simultaneously addressing other business priorities. Around the world, businesses and organizations are reducing carbon emissions and improving customer Relevant Products/Services service, productivity and flexibility using communications technologies from Avaya.

To help businesses and organizations determine how much energy they can save with Avaya technologies, the company recently launched a new Green Web site and an energy savings calculator. The tool calculates savings in kilowatt energy consumption, carbon emissions and gasoline consumption in both English and metric units.

Among the ways Avaya helps companies and organizations reduce carbon emissions is by decreasing the amount of hardware needed for communications. Vanke, one of the largest property developers in China, consolidated communications infrastructure by eliminating standalone PBXs at each of its 20 branch offices. Instead, the company centralized core communications operations at its headquarters and extended Avaya Unified Communications over an IP Telephony network to the branches. The move reduced the requirements for administration, maintenance and power consumption while enabling faster, more consistent service, increasing collaboration and improving business continuity.

A Norway-based telecommunications provider, Ventelo, accumulated a variety of communications technologies over the years to meet increasing customer demand. The environment was not only hardware-intensive, key customer service and workflow processes were largely paper-driven due to the limited ability to integrate diverse communications. Now, Avaya Contact Center applications have reduced hardware, centralized customer communications and information and enabled a streamlined, virtually, paper-free environment for greatly improved service and productivity.

"Since rationalizing communications technologies using the Avaya solution, Ventelo has become virtually paper free. They're helping us to continue our efforts in being a greener company," said Arne Horvei, manager, Marketing and Communications, Ventelo.

Avaya Communication Manager telephony software makes it possible to build an efficient communications foundation that supports up to 36,000 endpoints across hundreds of locations with a single pair of centralized servers. The software builds in a number of capabilities -- features, functions, safety and security -- that other vendors can only provide by adding more servers. Less hardware translates to reduced power consumption for both the hardware and cooling requirements.

Growing demand for Avaya Unified Communications Solutions for Remote Workers reflects how the solutions fulfill multiple objectives for a broad range of businesses and public sector organizations. More and more companies are equipping employees for telecommuting -- a move that can improve productivity and morale and avoid the creation of more than 1,000 lbs. of carbon when just one employee telecommutes one day each week for a year. Carbon savings result from reduction in facility requirements and gas consumption. (continued...)

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