Using the IntelePeer AppworX™ open communications platform, IntelePeer and iS2 have developed innovative Voice 2.0 services that will help customer contact centers reduce costs while improving customer service performance. Using the hosted AppworX platform and IntelePeer's carrier-grade voice network as a foundation, iS2 has developed key plug-ins that will significantly reduce the time, up-front development costs and business risks typically involved in bringing powerful new business features to contact centers and Web platforms. This simultaneously reduces communications expenses and nearly eliminates up-front capital costs.

The jointly developed services allow iS2's and IntelePeer's customers to deploy new voice functionality within their existing applications. Features include: customer click2connect from the Web that provides the agent with associated customer data; call center agent click2connect, click2conference, and SMS or voice notifications. These advanced contact center Voice 2.0 features can also be easily deployed enterprise-wide, allowing iS2 vendor and service provider customers to improve their service while reducing costs.

"We offer a spectrum of pre-built solutions and services that focus on providing maximum business value while reducing operational costs," said Viru Gupte, lead consultant and founder, Integrated Systems Solutions. "With IntelePeer's voice network and services, we can bring innovative services into existing applications, while delivering carrier-grade reliability and performance that is vital for our customers. At the same time, we can offer our customers significant cost savings in their telecom expenditures."

"IntelePeer's relationship with iS2, an innovative and flexible systems integrator, shows the promise and value we offer for corporate contact centers," said John Hart, senior vice president of business development and marketing for IntelePeer. "With iS2, we see tremendous opportunities to develop, integrate and deploy new business services that integrate Voice 2.0 features with Web and other customer-facing portals. By teaming together, we are driving new revenue opportunities while introducing new ways to reduce expenses for our customers."

About Integrated Systems Solutions (iS2)

Integrated Systems Solutions (iS2) (www.is2corp.com) creates tools and business solutions that make customer interactions more effective and profitable. Their value-priced consulting services and best-in-class solutions such as hosted Click-2-Dial, Conferencing, Voice & SMS Blasts, Thin-client SoftPhone and Performance Tuning services reduces cost while providing exceptional customer service. iS2's clients are top companies in the telecommunications, financial services, insurance, health care, and logistics industries. (continued...)

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