Customer Service and Experience Proves Valuable in Recession
BRANCHBURG, N.J., July 14, 2009 -- SaaShr.com, a subsidiary of WebApps, Inc., and leading provider of Software as a Service (SaaS) with a major push in Workforce Management Solutions, develops solutions that its channel partners can provide to customers to ensure they have a positive experience. SaaShr.com's channel partners have been reporting high customer retention rates due to its product offering and level of support.
SaaShr.com provides a Feedback Ticketing System within its solutions for both partners and their customers. The system provides the partner and customer direct contact with the SaaShr.com team for review on functionality or enhancement requests, as well as any reported issues, allowing for a timely response. "The built-in feedback ticket feature is a really convenient added bonus to the solution. No other providers we have come across offer the ability to put in specific feedback to any certain features of the product," stated Randy Zamarripa, Vice President of Sales at Workforce Express, a partner of SaaShr.com.
In an article entitled "Is Customer Experience Relevant in a Recession?" as reported by Lior Arussy, stated, "Price is a cheap, unsustainable motivator for customer retention. Customer experience is the quality product." SaaShr.com uses the "trickle down" theory when providing customer service to partners. The belief is that if SaaShr.com shows its partners a high quality of customer service, training and support, the partners will, in turn, adopt this mentality and do the same.
According to another article entitled, "Your Customers Want You to Know Them," author Woody Driggs stated, "Customer service isn't just a nicety; it's a requirement to succeed." With organizations cutting costs so heavily during the recession, one area of business that cannot afford to be reduced is the level of customer service.
In the current economic climate, the expertise an organization has on its offering can be the deciding factor in bringing on a new customer. In addition to standard training, SaaShr.com provides regular, complimentary webinars featuring enhancements within its solutions for all partners. At the end of each session, the organization provides options to the attendees pertaining to which topic they would like to learn more about during the next webinar, at which point, they can vote on their top choice.
Formed in 2002, SaaShr.com helps companies deliver both internal and consumer-facing applications as a service that are more intuitive, easier to deploy, and offer lower total cost of ownership. Two distinct business lines include a pre-existing set of Human Resource centric applications that are offered under a private-label model and a pure multi-application, multi-tenant delivery platform that can be coupled with industry-specific business logic and proprietary data to be delivered as a complete SaaS solution - - www.SaaShr.com.