Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Business Intelligence Sales & Marketing More Topics...
Neustar, Inc.
Protect your website & network
using real-time information & analysis

www.neustar.biz
Press Releases
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
Customer Service, Experience Valuable in Recession
Customer Service, Experience Valuable in Recession

 
July 14, 2009 1:20PM
Customer Service and Experience Proves Valuable in Recession
 


BRANCHBURG, N.J., July 14, 2009 -- SaaShr.com, a subsidiary of WebApps, Inc., and leading provider of Software as a Service (SaaS) with a major push in Workforce Management Solutions, develops solutions that its channel partners can provide to customers to ensure they have a positive experience. SaaShr.com's channel partners have been reporting high customer retention rates due to its product offering and level of support.

SaaShr.com provides a Feedback Ticketing System within its solutions for both partners and their customers. The system provides the partner and customer direct contact with the SaaShr.com team for review on functionality or enhancement requests, as well as any reported issues, allowing for a timely response. "The built-in feedback ticket feature is a really convenient added bonus to the solution. No other providers we have come across offer the ability to put in specific feedback to any certain features of the product," stated Randy Zamarripa, Vice President of Sales at Workforce Express, a partner of SaaShr.com.

In an article entitled "Is Customer Experience Relevant in a Recession?" as reported by Lior Arussy, stated, "Price is a cheap, unsustainable motivator for customer retention. Customer experience is the quality product." SaaShr.com uses the "trickle down" theory when providing customer service to partners. The belief is that if SaaShr.com shows its partners a high quality of customer service, training and support, the partners will, in turn, adopt this mentality and do the same.

According to another article entitled, "Your Customers Want You to Know Them," author Woody Driggs stated, "Customer service isn't just a nicety; it's a requirement to succeed." With organizations cutting costs so heavily during the recession, one area of business that cannot afford to be reduced is the level of customer service.

In the current economic climate, the expertise an organization has on its offering can be the deciding factor in bringing on a new customer. In addition to standard training, SaaShr.com provides regular, complimentary webinars featuring enhancements within its solutions for all partners. At the end of each session, the organization provides options to the attendees pertaining to which topic they would like to learn more about during the next webinar, at which point, they can vote on their top choice.

About SaaShr.com

Formed in 2002, SaaShr.com helps companies deliver both internal and consumer-facing applications as a service that are more intuitive, easier to deploy, and offer lower total cost of ownership. Two distinct business lines include a pre-existing set of Human Resource centric applications that are offered under a private-label model and a pure multi-application, multi-tenant delivery platform that can be coupled with industry-specific business logic and proprietary data to be delivered as a complete SaaS solution - - www.SaaShr.com.
 

Tell Us What You Think
Comment:

Name:



Your Next Generation Data Center Is Here! Vblock™ Systems: the world's most advanced converged infrastructure are built on the Cisco Unified Computing System with Intel® Xeon® processors. Vblock™ Systems deliver extraordinary time to market, ROI and TCO, and flexibility to meet your continually changing demands with 5X faster deployment, 96% less downtime, and 1/2 the cost. Click here to learn more.


 Press Releases
1.   Internet of Things Webinar Launches
2.   Ponemon: Organizations Under Siege
3.   CorvisaCloud Unveils SMS Platform
4.   DB Networks Named 'Hot Company'
5.   DataSource Honored as 'Cool Vendor'
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Verizon Data Breach Report Exposes Top Threats
Beyond Heartbleed, there are cyberthreats vying to take down enterprise networks, corrupt smartphones, and wreak havoc on businesses. Verizon is exposing these threats in a new report.
 
Where Do Web Sites Stand, Post-Heartbleed?
A security firm says the vast majority of Web sites have patched themselves to protect against the Heartbleed bug, but now there are questions raised on the reliability of open-source programs.
 
White House Updating Online Privacy Policy
A new Obama administration privacy policy explains how the government will gather the user data of online visitors to WhiteHouse.gov, mobile apps and social media sites, saying much is in the public domain.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Business Intelligence | Sales & Marketing | Contact Centers | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.