DPS specializes in building, deploying, and supporting network and communications solutions from major manufacturers. It deployed PowerHelp CRM in 2003 to streamline its warranty processes, which enabled DPS to triple its manufacturer maintenance revenues. The company has now installed the Time Keeping and Expense Reporting modules of PowerHelp. When DPS decided to revamp its back-office processes, it turned to PowerHelp from Vertical Solutions.

"We made the decision that PowerHelp is the application that drives our business," says Tim Shelton, CFO, DPS. "When we chose a back-office software solution, one of our major criteria was how well its underlying architecture was suited to PowerHelp."

DPS sales reps now manage their entire sales funnel using PowerHelp, and information they enter automatically populates sales orders in its back-office software for fulfillment and invoicing. The tight integration between PowerHelp and the back-office software enables DPS to eliminate manual re-keying of sales orders, invoices, and serial numbers used to manage maintenance contracts. The two systems are synchronized, which provides sales reps with accurate dashboards detailing sales for month and year to date, profit, and other pertinent information.

The systems also integrate with those at the third-party finance company that purchases sales invoices from DPS's manufacturer partners, a process known as a "floor plan" in the computer reseller market. This integration further streamlines the sales and revenue receipt workflow for DPS, eliminating manual re-keying and enabling invoicing and payments via electronic data interchange (EDI).

"Everything is in synch; everything is accurate; everything is streamlined," says Shelton, who anticipates that productivity gains will exceed 25 percent.

"Front-office systems such as PowerHelp CRM offer tremendous benefits when they offer tight integration with back-office systems to create a closed-loop process," says Ron Wegmann Sr., CEO of Vertical Solutions. "We're pleased that DPS has been able to streamline its processes and improve productivity so dramatically using PowerHelp as its core business workflow and management software solution." (continued...)

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