Customer Relationship Management News for Industry Pros
NewsFactor Network Sites:   NewsFactor.com Security CRM Business Sci-Tech Newsletters XML/RSS Feed  
   
Home CRM Systems Customer Service Sales & Marketing Contact Centers More Topics...
Press Releases
Average Rating:
Rate this article:  
Astadia Extends Salesforce.com Astadia Extends Salesforce.com's Service Cloud 2
 
November 18, 2009 12:20PM
Astadia Extends Salesforce.com's Service Cloud 2 Growth with New Customer Service and Support Practice
 


SAN FRANCISCO, Salesforce.com Dreamforce Conference (November 18, 2009) -- Astadia, a global leader in technology enabled business consulting and a top salesforce.com partner, today announced that it is adding a Customer Service and Support practice focused on salesforce.com's Service Cloud 2.

"Customer service Relevant Products/Services is moving quickly to the cloud Relevant Products/Services and we're helping contact centers take advantage of the move," says Ron Goldman, Service Cloud Director for Astadia. "Gartner says that by 2013 at least 75% of customer Relevant Products/Services service organizations will be using a form of cloud computing and Astadia plans to be a strategic leader in adoption for the industry."

"The Service Cloud is the next generation solution for customer service, leading the industry in market and customer momentum," said Alex Dayon, SVP Service Cloud Product Management at salesforce.com. "The Service Cloud bridges the gap between traditional contact center technologies and cloud computing platforms like Google, Facebook and Twitter. Having experienced consulting partners like Astadia is strategic to ensuring customer success and rapid adoption of the Service Cloud. Astadia's proven cloud consulting expertise and deep knowledge of the contact center industry is the perfect addition to salesforce.com's technology."

Astadia is helping clients leverage salesforce.com's Service Cloud to improve Average Handle Time (AHT), First Contact Resolution (FCR), customer satisfaction and loyalty, and customer self service. Astadia is also helping clients design and implement home agent programs.

In over 100 projects, Astadia has delivered Customer Service and Support solutions including contact center strategy, extracting business value from social media, telephony and legacy systems integration Relevant Products/Services, and all elements of Service Cloud implementations.

Astadia's salesforce.com expertise enables the company to develop integrated social media strategies that deliver seamless, end to end customer relationships shared among sales, marketing, and customer service.

Services in their Customer Service and Support practice include: Customer Service and Support Assessment, salesforce.com Cases PowerStart, Customer Portal PowerStart, and Ideas PowerStart.

About Astadia

Astadia is a global leader in technology-enabled business consulting, focused on Cloud Computing and SaaS technologies. They are the top Salesforce.com partner by projects delivered, certified consultants, and customer satisfaction.

Astadia's proven methodologies analyze business challenges and document clear, effective solutions that lead to improved customer relations and tangible business results. The company's four practice areas are: Sales acceleration, Marketing acceleration, Customer Service and Support, and Cloud transformation/Application Rationalization for IT.

Astadia's certified technology experts have delivered solutions in more than 30 countries, and operate offices in the U.S., Europe and Asia. Their technology partners include Salesforce.com, Google, Eloqua, and many more. Founded in 2002 and backed by Kodiak Venture Partners and North Atlantic Capital, Astadia offers a comprehensive resource for the latest in Cloud technology at www.astadia.com.
 

Tell Us What You Think
Your Comment:



Advertisement


 Press Releases
1.   Gladinet Cloud Desktop Adds Google
2.   MEI Achieves Record Growth in 2009
3.   Empirix Offers Voice Quality Solution
4.   LiveTime Speeds User Authentication
5.   Portrait Software an Analytics Leader


advertisement
InetSoft Upgrades Style IntelligenceInetSoft Upgrades Style Intelligence
With data visualization capabilities.
Average Rating:
Vertical Announces VContactCenterVertical Announces VContactCenter
For cloud-based CRM management.
Average Rating:
FDA Selects InnerWireless DASFDA Selects InnerWireless DAS
For complete wireless connectivity.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Mobile Enterprise Spotlight
Analysts See iPad Price Drop, with Some Cannibalization
Just weeks before Apple officially rolls out the iPad, financial analysts are making pricing predictions. But could the analysis itself hinder the initial demand for the pricey tablet computer?
 
Bar Codes Go Mobile, Get Hip Again
For decades, retailers have used patterns of black dots and lines to encode data onto products. Now, bar codes are gaining favor as an easy way for cell-phone users to view ads and other data instantly.
 
'Dead Simple, Dirt Cheap' JooJoo Tablet Shipping Soon
The JooJoo, a web-browsing tablet device that is the subject of a high-profile legal dispute, appears on track to reach buyers at the end of February, but the tablet scene has dramatically changed.
 

Enterprise Technology Spotlight
Google May Add Facebook, Twitter Links to Gmail
Google will reportedly roll more social-networking features into Gmail, the fastest-growing e-mail service. The new features could save users the trouble of switching to Facebook or Twitter.
 
IBM's New POWER7 Servers Save Energy with Big Loads
IBM has unveiled high-capacity servers that are the first to be based on its new, multi-core POWER7 chip. It said the new line is designed "to manage the most demanding emerging applications."
 
IBM Opens Eco-Friendly, Cloud-Focused Data Center
IBM has opened its latest data center in North Carolina. Big Blue said the $362 million facility in Research Triangle Park is designed to support cloud computing and other new computing models.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Sales & Marketing | Contact Centers | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | Free Whitepapers | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2010 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo.