"Customer service is moving quickly to the cloud and we're helping contact centers take advantage of the move," says Ron Goldman, Service Cloud Director for Astadia. "Gartner says that by 2013 at least 75% of customer service organizations will be using a form of cloud computing and Astadia plans to be a strategic leader in adoption for the industry."

"The Service Cloud is the next generation solution for customer service, leading the industry in market and customer momentum," said Alex Dayon, SVP Service Cloud Product Management at salesforce.com. "The Service Cloud bridges the gap between traditional contact center technologies and cloud computing platforms like Google, Facebook and Twitter. Having experienced consulting partners like Astadia is strategic to ensuring customer success and rapid adoption of the Service Cloud. Astadia's proven cloud consulting expertise and deep knowledge of the contact center industry is the perfect addition to salesforce.com's technology."

Astadia is helping clients leverage salesforce.com's Service Cloud to improve Average Handle Time (AHT), First Contact Resolution (FCR), customer satisfaction and loyalty, and customer self service. Astadia is also helping clients design and implement home agent programs.

In over 100 projects, Astadia has delivered Customer Service and Support solutions including contact center strategy, extracting business value from social media, telephony and legacy systems integration, and all elements of Service Cloud implementations.

Astadia's salesforce.com expertise enables the company to develop integrated social media strategies that deliver seamless, end to end customer relationships shared among sales, marketing, and customer service.

Services in their Customer Service and Support practice include: Customer Service and Support Assessment, salesforce.com Cases PowerStart, Customer Portal PowerStart, and Ideas PowerStart.

About Astadia

Astadia is a global leader in technology-enabled business consulting, focused on Cloud Computing and SaaS technologies. They are the top Salesforce.com partner by projects delivered, certified consultants, and customer satisfaction.

Astadia's proven methodologies analyze business challenges and document clear, effective solutions that lead to improved customer relations and tangible business results. The company's four practice areas are: Sales acceleration, Marketing acceleration, Customer Service and Support, and Cloud transformation/Application Rationalization for IT.

Astadia's certified technology experts have delivered solutions in more than 30 countries, and operate offices in the U.S., Europe and Asia. Their technology partners include Salesforce.com, Google, Eloqua, and many more. Founded in 2002 and backed by Kodiak Venture Partners and North Atlantic Capital, Astadia offers a comprehensive resource for the latest in Cloud technology at www.astadia.com.