The partnership enables contact centers to benefit from the highly scalable, resilient and cost-effective Altitude uCI customer interaction management suite working together with the Altitude vBox communications platform, a rich, enhanced SIP server that allows SIP to SIP and ISDN to SIP connectivity in contact centers worldwide. The Altitude products work with Asterisk and Digium ISDN gateway cards to create a complete multimedia contact center solution running on IP.

Altitude's IP contact center provides the full functionality of the Altitude uCI suite with added connectivity to Altitude vBox, a SIP-based media voice switch, as well as to a variety of IP-PBXs through ISDN and CTI. This enables advanced contact center business applications to increase operational performance and business results, such as:

• blended multimedia services to maximize the interactions' handling while reducing operational costs;

• outbound voice campaigns with advanced predictive dialing and answering machine detection, to increase outcomes although ensuring regulatory compliance;

• self-service voice applications, reducing HR costs and leveraging 24*7 high-level services;

• Altitude Scripting Language tool to build, rapidly and cost-effectively, advanced agent desktop applications that deliver the information required for an outstanding customer service.

"We are very glad to announce this partnership as it represents the combination of two industry leading technologies that will provide the market with outstanding IP features," said Miguel Lopes, Executive Vice President of Product Management at Altitude Software. "The synergy between Digium and Altitude Software delivers scalability, efficiency and, most important, 'peace of mind' for contact centers wishing to increase profits and operational performance, based on Asterisk and Altitude solutions." (continued...)

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