Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Business Intelligence Sales & Marketing More Topics...
Press Releases
24/7/365 Network Uptime
Average Rating:
Rate this article:  
SpeechCycle Announces SmartCare Mobile 2.0
SpeechCycle Announces SmartCare Mobile 2.0

 
February 16, 2012 10:10AM
SpeechCycle Announces SmartCare Mobile 2.0 -- New features include automated self-service options for high speed Internet and video services
 


NEW YORK, February 16, 2012 -- SpeechCycle, the leading provider of customer self-service solutions for service providers, today announced the latest version of its mobile customer care application, SmartCare Mobile 2.0. With the release of SmartCare Mobile 2.0, SpeechCycle has added new capabilities around automated troubleshooting for customers, particularly in the area of high-speed Internet and video services, making it even more convenient to address and resolve service inquiries via the smartphone application.

SmartCare Mobile 2.0 is designed specifically for enterprises and communications service providers to extend key customer care services and assets directly onto the smartphone to better support today's always-connected consumer. SpeechCycle builds upon its experience in delivering superior self-service solutions through speech channels to now provide those services via a mobile application with touch, type and talk capabilities, allowing the greatest flexibility for application navigation. For example, service providers can now allow customers to check the health of their devices -- such as a set top box or wireless router -- and reset if needed with the click of a button as opposed to calling the call center. If direct assistance is required, SmartCare Mobile 2.0 lets the customer connect directly with a customer care agent skilled in the issue.

These self-service capabilities enhance the existing customer care options available with the SmartCare Mobile application, including view or make bill payments, manage appointments, FAQs and customer feedback surveys. SmartCare Mobile supports leading global smartphone operating systems all on a single application platform.

"With the rapid growth of smartphone and tablet adoption, mobile applications are becoming a must have for service providers looking to differentiate themselves to consumers," said Albert Kim, Senior Vice President of the Mobile Division at SpeechCycle. "The smartphone opens up new opportunities and channels for service providers to communicate directly with customers. In fact, our research shows a reduction in contact center calls from subscribers using a mobile customer care application. We see this creating a dramatic shift away from the contact center, moving more of the interactions with customers from a traditional phone call to conducting self-service via smart devices."

SpeechCycle's SmartCare Mobile 2.0 is available as a white-label solution and includes prebuilt integration with leading BSS and OSS systems. For more information about SmartCare Mobile 2.0 and to watch a demo of the product, please visit http://www.speechcycle.com/smartcare-mobile/.

About SpeechCycle

SpeechCycle, a leader in customer self-service solutions, delivers innovative solutions to the world's leading enterprises and communications service providers. SpeechCycle has processed over one-billion transactions on its award-winning cloud platform and is pioneering a new generation of mobile business-to-consumer applications that help companies meet the demands of today's always-connected consumer. For more information, please visit www.SpeechCycle.com. Follow SpeechCycle on Twitter @SpeechCycle.
 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Press Releases
1.   Ponemon: Organizations Under Siege
2.   CorvisaCloud Unveils SMS Platform
3.   DB Networks Named 'Hot Company'
4.   DataSource Honored as 'Cool Vendor'
5.   DB Networks Board Welcomes Link
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 
Canadian Teen Arrested for Heartbleed Hack
One week after the OpenSSL Heartbleed vulnerability was unveiled, Canadian authorities have made the first arrest -- a London, Ontario teenager -- connected to exploiting the security hole.
 
IBM Offers Security, Disaster Recovery as SoftLayer Service
New disaster recovery and security services for SoftLayer clients are being added by IBM. Big Blue said the new capabilities will speed cloud adoption by alleviating concern over business continuity.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.
 

Mobile Technology Spotlight
Google Releases Chrome Remote Desktop App for Android
You're out on a sales call, and use your Android mobile device to grab a file you have back at the office on your desktop. That's a bit easier now with Google's Chrome Remote Desktop app for Android.
 
Amazon 3D Smartphone Pics Leaked
E-commerce giant Amazon is reportedly set to launch a smartphone after years of development. Photos of the phone, which may feature a unique 3D interface, were leaked by tech pub BGR.
 
Zebra Tech Buys Motorola Enterprise for $3.45B
Weeks after Lenovo bought Motorola Mobility’s assets from Google for $2.91 billion, Zebra Technologies is throwing down $3.45 billion for Motorola’s Enterprise business in an all-cash deal.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Business Intelligence | Sales & Marketing | Contact Centers | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.