Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
GET RECOGNIZED.
Let an ISACA® certification
elevate your career.

Register today and save
Big Data
DDoS Protection Powered By Verisign
Average Rating:
Rate this article:  
Users Sue LinkedIn for 'Hacking' E-Mails

Users Sue LinkedIn for 'Hacking' E-Mails
By Jennifer LeClaire

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

Business social networking site LinkedIn has denied claims it harvested users' e-mails. They remain to be proven. There does appear to be anecdotal evidence of the claims, however. I suspect we'll see the FTC become involved sooner rather than later, which would be bad for LinkedIn's reputation and its stock value, said analyst Greg Sterling.
 


LinkedIn has largely escaped the privacy drama that has plagued Facebook and Google over the years. But the business social networking site may have stepped into some trouble with its alleged e-mail harvesting practices.

Four people filed a lawsuit accusing LinkedIn of tapping their e-mail accounts without permission, harvesting e-mail addresses, and sending out essentially spammy e-mails inviting their contacts to join the social network.

The lawsuit, which was filed in San Jose federal court by Russ August & Kabat, a Los Angeles-based law firm, is seeking damages on behalf of all LinkedIn members for "breaking into" personal e-mail accounts disguised as the owner.

LinkedIn's Alleged Violations

"As a part of its effort to acquire new users, Linkedln sends multiple e-mails endorsing its products, services and brand to potential new users," the nationwide class action lawsuit reads.

"In an effort to optimize the efficiency of this marketing strategy, Linkedln sends these 'endorsement e-mails' to the list of e-mail addresses obtained without its existing users' express consent and, to further enhance the effectiveness of this particular marketing campaign, these endorsement e-mails contain the name and likeness of those existing users from whom Linkedln surreptitiously obtained the list of e-mail addresses."

Blake Lawit, senior director of Litigation at LinkedIn, responded in a blog post on Saturday night. He denied that the platform breaks into the e-mail accounts of its members who choose to upload their e-mail address books to LinkedIn.

LinkedIn's Denial

"Quite simply, this is not true, and with so much misinformation out there, we wanted to clear up a few things for our members," he wrote. He went on to say that LinkedIn does not access members' e-mail accounts without their permission and argued claims that the site hacks or breaks into members' accounts are false.

"We never deceive you by "pretending to be you" in order to access your e-mail account. We never send messages or invitations to join LinkedIn on your behalf to anyone unless you have given us permission to do so," he continued. "We do give you the choice to share your e-mail contacts, so you can connect on LinkedIn with other professionals that you know and trust. We will continue to do everything we can to make our communications about how to do this as clear as possible."

Lawit then reiterated a LinkedIn core value: members first. He said this value guides all the decisions the company makes when it comes to its members, including how it communicates with them and how it uses their data.

Privacy Gray Zones

We asked Greg Sterling, principal analyst at Sterling Market Intelligence, for his reaction to the LinkedIn scandal. Could this start a firestorm in the social media realm? How common is the practice of e-mail harvesting?

"Some social media sites have operated in gray zones of privacy in the past, asking users to opt-out of marketing efforts in fine print. However LinkedIn has flatly denied the allegations in the lawsuit. They remain to be proven," Sterling told us.

"There does appear to be anecdotal evidence of the claims, however. I suspect we'll see the FTC become involved sooner rather than later, which would be bad for LinkedIn's reputation and its stock value," he said.
 

Tell Us What You Think
Comment:

Name:



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 Big Data
1.   Experian Debuts Anti-Fraud Platform
2.   Why Is Splunk 'Stream' App Different?
3.   Support for Facebook in NYC Dispute
4.   U.S. Technology Flagged Ebola Early
5.   CenturyLink Expands High-Speed 'Net


advertisement
Why Is Splunk 'Stream' App Different?
Users get real-time wire data access.
Average Rating:
CenturyLink Expands High-Speed 'Net
Aiming to meet needs of business.
Average Rating:
Facebook Faces Privacy Action in EU
Any user can join except in US, Canada.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
UPS Stores in 24 States Hit by Data Breach
Big Brown has been breached. UPS said that about 105,000 customer transactions at 51 of its UPS Store locations in 24 states could have been compromised between January and August.
 
Cost of Target Data Breach: $148 Million Plus Loss of Trust
The now infamous Target data breach is still costing the company -- and its shareholders -- plenty. In fact, the retailing giant forecast the December 2013 incident cost shareholders $148 million.
 
Aruba Networks Handles Black Hat with Aplomb
It's not an easy job. Aruba Networks' task throughout the Black Hat USA conference in Las Vegas this month was to ensure thousands of attendees could connect without malicious attacks.
 

Enterprise Hardware Spotlight
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 
Three New Lenovo PCs Aimed at Business Users
Businesses everywhere want computing solutions that do more for less money, and Lenovo has unveiled three new desktop PCs that offer solid computing at a budget-minded price.
 
Aruba Networks Handles Black Hat with Aplomb
It's not an easy job. Aruba Networks' task throughout the Black Hat USA conference in Las Vegas this month was to ensure thousands of attendees could connect without malicious attacks.
 

Mobile Technology Spotlight
Google Glass Adds Voice Access to Phone Contacts
The latest update to Google Glass will let users access their top 20 phone contacts with voice commands alone. A user can then choose a phone call, Google hangouts, e-mail or text messaging.
 
Samsung, B&N Target Amazon with Nook Tablet
They've seen the enemy and it is Amazon. So Samsung and Barnes & Noble are teaming up to combat their common foe with a 7-inch tablet that blends Samsung’s tech, Nook’s content and e-reader platform.
 
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.