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More Social, More Mobile
Design-wise, Microsoft Dynamics CRM is now offering what it calls an “immersive layout” that displays all customer information on one screen so users can see everything they need to know about customer interactions in one place.
The new outcome-driven user experience features guided processes that work to help customers reach their desired outcomes. Users can tailor these processes to accommodate particular business requirements that help deliver an experience matching their customers’ expectations. Microsoft cites three benefits: shorter sales cycles, increased win rates, and less ramp-up time for new hires.
With Yammer integration, customers can comment on posts or start contextual conversations from within Microsoft Dynamics CRM on-premises and online. Yammer extends across an organization, bringing everyone into the conversation, including unlicensed CRM customers from within Yammer. Finally, customers get access to mobile client applications on Windows 8 tablets and iPads, touch-enabled experiences on Windows Phones, iPhones and Android phones, as well as analytics on the go, without separate license fees.
Posted: 2013-11-07 @ 11:05pm PT
Microsoft Dynamics CRM Insights reduce your researching works and lets you spend more time on selling. It collects social media information from your customers thus increases the quality of customized interactions with customers. It not only decreases your researching time and effort, but also increases the chance of building a good relationships with customers.
Posted: 2013-10-30 @ 1:50am PT
With the new Microsoft Dynamics CRM, customers can get access via tablets and smartphones and customers can feel the power of mobility. With insight, your sales and marketing executives can analyse, engage and interact more effectively with your customers and give your business a notifiable business improvement.