Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
Mobile Industry News
DDoS Protection Powered By Verisign
Average Rating:
Rate this article:  
Mobile Apps Extend Value of Microsoft Dynamics CRM

Mobile Apps Extend Value of Microsoft Dynamics CRM
By Barry Levine

Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

Functions for the mobile apps for Microsoft Dynamics CRM include the ability to create, update or delete such CRM records as Tasks, Account, Contact, Lead or Opportunity, create appointments, assign records to other users, search for records, attach images to records, create and update notes, or make phone calls from within Dynamics CRM.
 


Microsoft recently released mobile apps for its Dynamics CRM, bringing that suite of services up to speed with such competitors as Salesforce. The new apps, for Windows Phone, Apple's iPhone and Android phones, offer added convenience for on-the-go personnel who need anywhere access to their customer management tools and data.

In July, Microsoft had announced it was delaying the release of mobile clients for Dynamics CRM, which was originally scheduled for a Q2 release.

For BlackBerry users, the company has also released a browser app. For Windows Phone, Windows Phone 8 is required; for iPhone, it's iOS 6 or 7, and, for Android smartphones, versions 4.0, 4.1 or 4.2. For organizations using the cloud-based version, Dynamics CRM Online Fall '13 is required, while on-premises companies require Dynamics CRM 2013, with a Net-facing deployment.

'More Consistent Experience'

Core functions include the ability to create, update or delete such CRM records as Tasks, Account, Contact, Lead or Opportunity, create appointments, assign records to other users, search for records, attach images to records, create and update notes, or make phone calls from within the CRM.

Microsoft has also added a few functions that only exist in the app for its Windows Phone, including the ability to map customer addresses, view social activity feeds or take an offline look at already-viewed data.

Before these apps, Dynamics CRM was available on mobile devices through a browser. The apps add such functions are the ability to create appointments, assign records, or select values from pick-lists.

Brad Shimmin, an analyst with industry research firm Current Analysis, noted that Microsoft is trying to create "a more consistent experience across devices, even as they make their Windows Phone devices' experience a superior one." Outgoing CEO Steve Ballmer has touted a One Microsoft vision that offers a greater unity among devices and services.

On-the-Go Reps

Functional access to back-end systems via mobile devices has become a standard requirement for any apps involving customers, and is especially important when the whole idea is to manage your relationship with the people buying your product or service.

The more functional mobile apps allow sales reps, for instance, to have continual access via a smartphone to contact information, sales profiles, product information and other vital data, without having to set up a laptop.

In October, Microsoft unveiled Dynamics CRM for Windows tablets, which requires Dynamics CRM 2013. It offers similar capabilities to the smartphone apps, although access to accounts, contacts, leads and opportunities are available from a dashboard, and key performance indicators can be tracked visually with charts. Additionally, the most important informational tiles can be pinned to the Start screen or the app dashboard.

In November, at the Microsoft Dynamics CRM Convergence conference for Europe, the Middle East and Asia, the company released 18 new and free predefined and configurable process templates for such areas as sports management, healthcare and government.
 

Tell Us What You Think
Comment:

Name:



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 Mobile Industry News
1.   Samsung, B&N Partner on Nook Tablet
2.   Apple Stock Soars Ahead of iPhone 6
3.   Verizon Tops in Mobile Networks
4.   Sprint Out with Data Guns Blazing
5.   Will Sprint Be T-Mobile Copycat?


advertisement
Sprint Dumps T-Mobile Merger
Looks to the future with new chief exec.
Average Rating:
Researchers Tout Battery Breakthrough
Lithium anode could triple capacity.
Average Rating:
Samsung, B&N Partner on Nook Tablet
Fighting Kindle Fire with new device.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
UPS Stores in 24 States Hit by Data Breach
Big Brown has been breached. UPS said that about 105,000 customer transactions at 51 of its UPS Store locations in 24 states could have been compromised between January and August.
 
Cost of Target Data Breach: $148 Million Plus Loss of Trust
The now infamous Target data breach is still costing the company -- and its shareholders -- plenty. In fact, the retailing giant forecast the December 2013 incident cost shareholders $148 million.
 
Aruba Networks Handles Black Hat with Aplomb
It's not an easy job. Aruba Networks' task throughout the Black Hat USA conference in Las Vegas this month was to ensure thousands of attendees could connect without malicious attacks.
 

Enterprise Hardware Spotlight
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 
Three New Lenovo PCs Aimed at Business Users
Businesses everywhere want computing solutions that do more for less money, and Lenovo has unveiled three new desktop PCs that offer solid computing at a budget-minded price.
 
Aruba Networks Handles Black Hat with Aplomb
It's not an easy job. Aruba Networks' task throughout the Black Hat USA conference in Las Vegas this month was to ensure thousands of attendees could connect without malicious attacks.
 

Mobile Technology Spotlight
Google Glass Adds Voice Access to Phone Contacts
The latest update to Google Glass will let users access their top 20 phone contacts with voice commands alone. A user can then choose a phone call, Google hangouts, e-mail or text messaging.
 
Samsung, B&N Target Amazon with Nook Tablet
They've seen the enemy and it is Amazon. So Samsung and Barnes & Noble are teaming up to combat their common foe with a 7-inch tablet that blends Samsung’s tech, Nook’s content and e-reader platform.
 
Acer's New Desktop Box Rides the Chrome OS Wave
Filling out its Chrome OS line, Acer is following the introduction of a larger Chromebook line earlier this month with a new tiny $180 desktop Chromebox and also a smaller Chromebook.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.