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UPS, FedEx Fail To Deliver Packages for Christmas By Seth Fitzgerald December 26, 2013 10:43AM In an apparent attempt to minimize the size of the problem, neither UPS nor FedEx is saying exactly how many packages were delayed. However, UPS and FedEx are trying to assure people that only a small percentage of holiday gifts did not make it to their destinations in time for Christmas.   Related Topics E-commerce Online Shopping Customer Service Christmas Holidays Delivery Latest News Michaels: Nearly 3M Cards Breached Google Earnings, Sales Disappoint Mark Hurd's 5 Keys to Market Success Twitter Acquires Data Analyzer Gnip Google Proudly Scans Your Gmail It is not often that people worry about whether their packages will arrive on time, especially when they have ordered items to ensure that they arrive before Christmas. However, a massive increase in online holiday sales plus heavier-than-normal holiday shipping volumes combined with some bad weather created a "perfect storm" of problems for UPS and FedEx, causing them to miss promised pre-Christmas delivery dates. Both UPS and FedEx were unable to deliver packages in time for Christmas, even if a customer had ordered faster shipping so items would arrive in time for the biggest gift giving day of the year. Reaching Out Although UPS and FedEx may be unable to make up for failing to deliver packages prior to Christmas, both carriers are now using every means necessary to get packages to customers before the end of the week. UPS has received the majority of the complaints but both it and Fedex are bringing in more drivers and in some cases, renting U-Haul trucks to get the packages delivered as soon as possible. The delivery issues affected customers in numerous areas of the country, with people in Alabama, California, Georgia, Kansas, Louisiana, Nevada, Ohio, Oklahoma, South Carolina, Texas and Virginia all speaking out. In an attempt to minimize the apparent size of the problem, UPS and FedEx have chosen not to say how many packages were delayed but they have tried to assure the media that only a small percentage of holiday gifts did not make it to their destinations in time for Christmas. Apologies All Around Instead of handing over gifts for the holiday, some people have simply had to apologize to friends and family for not being able to give their gifts in time as a result of the shipping delays. Some consumers who have talked to the media have confirmed that their packages did not arrive even when they had selected expedited shipping to ensure their packages arrived in time. Apologies are also coming from UPS, which has been on the front lines this week for its inability to deliver the packages on time to far more consumers than FedEx. "We apologize that our customers did not receive their packages on Christmas," said Natalie Godwin, a UPS spokesperson. Drivers have called this the worst Christmas ever, not only because of the overloaded systems but because orders also timed up with large winter storms across the country. "UPS understands the importance of your holiday shipments. UPS is experiencing heavy holiday volume and making every effort to get packages to their destination." said UPS's statement from Christmas day. Now, both UPS and FedEx are scrambling to make things right and salvage their reputations with quite a few angry customers.   Tell Us What You Think Comment: Name: Also Visit: Billions of Bytes Mobile Device Now Apple Info Center TopTechWire.com APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.  Small Business 1.   Alibaba Earnings Boost Yahoo 2.   Politics Test Silicon Valley, Russia 3.   Red Hat Unveils OpenShift Marketplace 4.   Clinton Calls for More Tech Training 5.   Data Compilers Peg Consumers Alibaba Earnings Boost Yahoo Amid modest advertising sale gains. Average Rating: Politics Test Silicon Valley, Russia Financial ties are being slowed down. Average Rating: Clinton Calls for More Tech Training Wants Silicon Valley firms to step up. Average Rating:

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