Average Rating: Rate this article:

UPS, FedEx Fail To Deliver Packages for Christmas By Seth Fitzgerald December 26, 2013 10:43AM In an apparent attempt to minimize the size of the problem, neither UPS nor FedEx is saying exactly how many packages were delayed. However, UPS and FedEx are trying to assure people that only a small percentage of holiday gifts did not make it to their destinations in time for Christmas.   Related Topics E-commerce Online Shopping Customer Service Christmas Holidays Delivery Latest News Watson's First Consumer-Facing Gig HP Drops $50M on Hortonworks Call Center Training: Tips for Success 'Right To Be Forgotten': 26 Questions Avaya Pressing Hard on Cloud-Based UC It is not often that people worry about whether their packages will arrive on time, especially when they have ordered items to ensure that they arrive before Christmas. However, a massive increase in online holiday sales plus heavier-than-normal holiday shipping volumes combined with some bad weather created a "perfect storm" of problems for UPS and FedEx, causing them to miss promised pre-Christmas delivery dates. Both UPS and FedEx were unable to deliver packages in time for Christmas, even if a customer had ordered faster shipping so items would arrive in time for the biggest gift giving day of the year. Reaching Out Although UPS and FedEx may be unable to make up for failing to deliver packages prior to Christmas, both carriers are now using every means necessary to get packages to customers before the end of the week. UPS has received the majority of the complaints but both it and Fedex are bringing in more drivers and in some cases, renting U-Haul trucks to get the packages delivered as soon as possible. The delivery issues affected customers in numerous areas of the country, with people in Alabama, California, Georgia, Kansas, Louisiana, Nevada, Ohio, Oklahoma, South Carolina, Texas and Virginia all speaking out. In an attempt to minimize the apparent size of the problem, UPS and FedEx have chosen not to say how many packages were delayed but they have tried to assure the media that only a small percentage of holiday gifts did not make it to their destinations in time for Christmas. Apologies All Around Instead of handing over gifts for the holiday, some people have simply had to apologize to friends and family for not being able to give their gifts in time as a result of the shipping delays. Some consumers who have talked to the media have confirmed that their packages did not arrive even when they had selected expedited shipping to ensure their packages arrived in time. Apologies are also coming from UPS, which has been on the front lines this week for its inability to deliver the packages on time to far more consumers than FedEx. "We apologize that our customers did not receive their packages on Christmas," said Natalie Godwin, a UPS spokesperson. Drivers have called this the worst Christmas ever, not only because of the overloaded systems but because orders also timed up with large winter storms across the country. "UPS understands the importance of your holiday shipments. UPS is experiencing heavy holiday volume and making every effort to get packages to their destination." said UPS's statement from Christmas day. Now, both UPS and FedEx are scrambling to make things right and salvage their reputations with quite a few angry customers.   Tell Us What You Think Comment: Name: Also Visit: Billions of Bytes Mobile Device Now Apple Info Center TopTechWire.com  E-Commerce 1.   Call Center Training: Tips for Success 2.   Is the Amazon Fire Phone a Winner? 3.   Texas Startup Fund Not All It Seems 4.   Review: Amazon's New Fire Phone 5.   Protect Yourself from Identity Theft Call Center Training: Tips for Success Hire right, role play, and keep it real. Average Rating: Protect Yourself from Identity Theft Even if your data was compromised. Average Rating: Texas Startup Fund Not All It Seems Sketchy results from recipient firms. Average Rating:

Product Information and Resources for Technology You Can Use To Boost Your Business Big Data   Unlock your enterprise data's potential. Learn how in the research report. Business Intelligence   Get real-time, cloud-based information services with Neustar. CIO Issues   Secure and retain skilled technology professionals. Learn how. CRM Systems   Experience CRM and Business Success today with Salesforce.com.   2 million CRM success stories and counting... Cloud Computing   Next Generation Data Center Is Here! Vblock™ Systems from VCE Customer Service   2 million CRM success stories and counting... Data Centers   Next Generation Data Center Is Here! Vblock™ Systems from VCE   Get on the road to data center efficiency with Schneider Electric Data Storage   Unlock your enterprise data's potential. Learn how in the research report. Enterprise Hardware   Protect your network with APC Smart-UPS battery backup   Cisco UCS Invicta Series flash memory systems Enterprise I.T.   Register for an upcoming ISACA® certification exam today   Secure and retain skilled technology professionals. Learn how.   Let an ISACA® certification elevate your career Enterprise Software   Unlock your enterprise data's potential. Learn how in the research report. Hardware   Ferocious productivity. A fearless team of pros. Find Out More   Protect your network with APC Smart-UPS battery backup   The Foundation of Business Network Uptime   Cisco UCS Invicta Series flash memory systems Network Security   Protect your network with APC Smart-UPS battery backup Small Business   Ferocious productivity. A fearless team of pros. Find Out More

Network Security Spotlight

Researchers Working To Fix Tor Security Exploit Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.   Wall Street Journal Hacked Again Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.   Dropbox for Business Beefs Up Security Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.

Enterprise Hardware Spotlight

Watson Gets His First Customer Service Gig Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.   Tablet Giants Apple and Samsung Feel the Heat When a company saturates its home market with a once-hot product, expect it to pump up efforts elsewhere. Apple, for its part, is now pushing iPads to big corporations and the enterprise market.   Microsoft Makes Design Central to Its Future Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.

Navigation CRM Daily Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases NewsFactor Network Enterprise I.T. Sites NewsFactor Technology News | Enterprise Security Today | CRM Daily NewsFactor Business and Innovation Sites Sci-Tech Today | NewsFactor Business Report NewsFactor Services FreeNewsFeed | Free Newsletters About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise Privacy Policy | Terms of Service © Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.