Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Business Intelligence Sales & Marketing More Topics...
APC Free White Paper
Optimize your network investment &
Enter to win a Samsung Galaxy Note

www.apc.com
Small Business
Fiercely productive scanners
Average Rating:
Rate this article:  
UPS, FedEx Fail To Deliver Packages for Christmas
UPS, FedEx Fail To Deliver Packages for Christmas

By Seth Fitzgerald
December 26, 2013 10:43AM

Bookmark and Share
In an apparent attempt to minimize the size of the problem, neither UPS nor FedEx is saying exactly how many packages were delayed. However, UPS and FedEx are trying to assure people that only a small percentage of holiday gifts did not make it to their destinations in time for Christmas.
 


It is not often that people worry about whether their packages will arrive on time, especially when they have ordered items to ensure that they arrive before Christmas. However, a massive increase in online holiday sales plus heavier-than-normal holiday shipping volumes combined with some bad weather created a "perfect storm" of problems for UPS and FedEx, causing them to miss promised pre-Christmas delivery dates.

Both UPS and FedEx were unable to deliver packages in time for Christmas, even if a customer had ordered faster shipping so items would arrive in time for the biggest gift giving day of the year.

Reaching Out

Although UPS and FedEx may be unable to make up for failing to deliver packages prior to Christmas, both carriers are now using every means necessary to get packages to customers before the end of the week. UPS has received the majority of the complaints but both it and Fedex are bringing in more drivers and in some cases, renting U-Haul trucks to get the packages delivered as soon as possible.

The delivery issues affected customers in numerous areas of the country, with people in Alabama, California, Georgia, Kansas, Louisiana, Nevada, Ohio, Oklahoma, South Carolina, Texas and Virginia all speaking out.

In an attempt to minimize the apparent size of the problem, UPS and FedEx have chosen not to say how many packages were delayed but they have tried to assure the media that only a small percentage of holiday gifts did not make it to their destinations in time for Christmas.

Apologies All Around

Instead of handing over gifts for the holiday, some people have simply had to apologize to friends and family for not being able to give their gifts in time as a result of the shipping delays. Some consumers who have talked to the media have confirmed that their packages did not arrive even when they had selected expedited shipping to ensure their packages arrived in time.

Apologies are also coming from UPS, which has been on the front lines this week for its inability to deliver the packages on time to far more consumers than FedEx. "We apologize that our customers did not receive their packages on Christmas," said Natalie Godwin, a UPS spokesperson.

Drivers have called this the worst Christmas ever, not only because of the overloaded systems but because orders also timed up with large winter storms across the country.

"UPS understands the importance of your holiday shipments. UPS is experiencing heavy holiday volume and making every effort to get packages to their destination." said UPS's statement from Christmas day. Now, both UPS and FedEx are scrambling to make things right and salvage their reputations with quite a few angry customers.
 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Small Business
1.   Alibaba Earnings Boost Yahoo
2.   Politics Test Silicon Valley, Russia
3.   Red Hat Unveils OpenShift Marketplace
4.   Clinton Calls for More Tech Training
5.   Data Compilers Peg Consumers


advertisement
Alibaba Earnings Boost Yahoo
Amid modest advertising sale gains.
Average Rating:
Politics Test Silicon Valley, Russia
Financial ties are being slowed down.
Average Rating:
Clinton Calls for More Tech Training
Wants Silicon Valley firms to step up.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Business Intelligence | Sales & Marketing | Contact Centers | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.