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Customer Care Needs To Be Job #1 in the New Year
Customer Care Needs To Be Job #1 in the New Year

By Sue Smith and Jennifer LeClaire
January 10, 2014 9:32AM

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Salespeople as well as customer service reps and contact center staffers need to always remember that customer care and providing a positive customer experience are their top priorities. Aside from that basic understanding, they need to be given the tools and authority to get the job done right.
 



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Make Customer Care Job #1

To sum it all up, whether your company serves consumers (B2C) or other business professionals (B2B), providing customer care and a positive customer experience need to be top priorities.

Start with a focus on customer experience at the top. Give your contact center staff, service reps, and salespeople the tools they need. Then keep on training and monitoring to ensure ongoing success.

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