HOME     MENU     SEARCH     NEWSLETTER    
CUSTOMER RELATIONSHIP MANAGEMENT NEWS. UPDATED ABOUT A MINUTE AGO.
You are here: Home / Small Business / Customer Care Needs To Be Job #1
Build Apps 5x Faster
For Half the Cost Enterprise Cloud Computing
On Force.com
Customer Care Needs To Be Job #1 in the New Year
Customer Care Needs To Be Job #1 in the New Year
By Sue Smith and Jennifer LeClaire / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
JANUARY
10
2014



(Page 4 of 4)

Make Customer Care Job #1

To sum it all up, whether your company serves consumers (B2C) or other business professionals (B2B), providing customer care and a positive customer experience need to be top priorities.

Start with a focus on customer experience at the top. Give your contact center staff, service reps, and salespeople the tools they need. Then keep on training and monitoring to ensure ongoing success.

< Previous Page  1  2  3  4

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY INTEREST YOU
ISACA® offers a global community of more than 115,000 IS/IT constituents in over 180 countries. We develop and deliver industry-leading certifications, education, research and business frameworks. We equip individuals to be leaders in the fast-changing world of information systems and IT - Learn More>
MORE IN SMALL BUSINESS
Product Information and Resources for Technology You Can Use To Boost Your Business

NETWORK SECURITY SPOTLIGHT
Sony is no stranger to breaches. Sony’s PlayStation Network was hacked in 2011 and attackers obtained 77 million user accounts. The latest attack comes against Sony Pictures Entertainment.

MOBILE TECHNOLOGY SPOTLIGHT
In its bid for the wearables market, Sony is reportedly developing a watch made out of electronic paper for release as soon as next year. The e-paper watch will emphasize style over tech innovations.

© Copyright 2014 NewsFactor Network, Inc. All rights reserved. Member of Accuserve Ad Network.