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Customer Care Needs To Be Job #1 in the New Year
Customer Care Needs To Be Job #1 in the New Year
By Sue Smith and Jennifer LeClaire / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
JANUARY
10
2014



(Page 4 of 4)

Make Customer Care Job #1

To sum it all up, whether your company serves consumers (B2C) or other business professionals (B2B), providing customer care and a positive customer experience need to be top priorities.

Start with a focus on customer experience at the top. Give your contact center staff, service reps, and salespeople the tools they need. Then keep on training and monitoring to ensure ongoing success.

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