HOME     MENU     SEARCH     NEWSLETTER    
CUSTOMER RELATIONSHIP MANAGEMENT NEWS. UPDATED 7 MINUTES AGO.
You are here: Home / CRM Systems / Salesforce Developing App SOS Button
Druva Endpoint Backup:
Enterprises Realize Simple Secure Backup with Druva
www.druva.com
Salesforce Introducing Service SOS Button for Mobile
Salesforce Introducing Service SOS Button for Mobile
By Jennifer LeClaire / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
APRIL
24
2014



(Page 2 of 2)

Cars.com, for one, is convinced.

"With Salesforce1 Service Cloud, we can provide our customers with access to Cars.com mobile sites to ensure on-the-go car shoppers receive the same high level of customer service and support to meet the urgency and personalization of the mobile shopping experience," said Joshua C. Chapman, vice president of operations at Cars.com.

Zeus Kerravala, an analyst at ZK Research, said that until now, there had not been an equivalent to Amazon Mayday in the business world. He predicted this would be the first of many such solutions that would enter the market.

"There are literally tens of thousands of companies that buy cloud services directly. Most of those apps don't have any type of customer service functionality built in," Kerravala told us. "When you think about the trend of having line-of-business managers using apps directly, it's not like you can call your help desk for support. The help desk may not even be aware that you are running the app. This should reduce the amount of customer frustration that companies see."

Salesforce1 Service SOS is planned for private beta the second half of 2014, and pricing will be announced at the time of general availability.

< Previous Page  1  2

Tell Us What You Think
Comment:

Name:

Like Us on FacebookFollow Us on Twitter
TOP STORIES NOW
MAY INTEREST YOU
Get Powerful App Acceleration with Cisco. In a world where time is money, you need to accelerate the speed at which data moves through your data center. Cisco UCS Invicta delivers powerful, easy-to-manage application acceleration for data-intensive workloads. So you can make decisions faster and outpace the competition. Learn More.
MORE IN CRM SYSTEMS
Product Information and Resources for Technology You Can Use To Boost Your Business

NETWORK SECURITY SPOTLIGHT
Using Internet-connected devices without strong passwords is inherently risky, as illustrated by reports that a Russian Web site is showing live footage from thousands of people's webcams.

ENTERPRISE HARDWARE SPOTLIGHT
Doctor Who had K-9, the robot dog that accompanied him on adventures through space. Now, Mountain View has K5, a 5-foot-tall, 300-pound robot security guard patrolling in the Bay Area.

MOBILE TECHNOLOGY SPOTLIGHT
To better its customer service, Comcast is pulling out at least some of the stops. The cable giant has launched an app so you can track the cable guy in real time. It's designed to ease customer frustration.

© Copyright 2014 NewsFactor Network, Inc. All rights reserved. Member of Accuserve Ad Network.