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July 29, 2014
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Watson's First Consumer-Facing Gig
Watson's First Consumer-Facing Gig

Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.

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  Watson's First Consumer-Facing Gig
HP Drops $50M on Hortonworks' Hadoop HP Drops $50M on Hortonworks

Targeting enterprise big data needs.

FULL STORY
Call Center Training: Tips for Success Call Center Training: Tips for Success

Hire right, role play, and keep it real.

FULL STORY
EU Poses 26 Questions on 'Right To Be Forgotten' 'Right To Be Forgotten': 26 Questions

EU regulators probe Google, others.

FULL STORY
Avaya Pushing Cloud-Based Unified Communications Avaya Pressing Hard on Cloud-Based UC

Provides easier, faster provisioning.

FULL STORY
CRM Systems
Salesforce App Personalizes the Sale
Microsoft Takes CRM to Gov't Cloud
Salesforce1 Adds Mobile Features
Customer Service
Watson's First Consumer-Facing Gig
Social Media Haters Speak Up
Comcast Customer Service Fiasco
Contact Centers
Call Center Training: Tips for Success
Avaya Pressing Hard on Cloud-Based UC
Comcast Customer Service Fiasco
Business Intelligence
Watson's First Consumer-Facing Gig
HP Drops $50M on Hortonworks
Esri, SAP Team on Data Mapping
Sales & Marketing
Salesforce App Personalizes the Sale
Target App Makes Shopping a Snap
Visa Intros Online Payment Service
Customer Data
'Right To Be Forgotten': 26 Questions
Hackers Breached StubHub Accounts
Facebook To Track Users' TV Habits
CRM Press Releases
Zendesk Expansion Delivers Jobs
Web Platform Ezoic Launches
The Major BYOD Security Concerns
Latest & Greatest
Target App Makes Shopping a Snap
 
Hackers Breached StubHub Accounts
 
Social Media Haters Speak Up
 
Visa Intros Online Payment Service
 
Facebook Testing Buy Button
 
Comcast Customer Service Fiasco
 
Call Center Training: Tips for Success
Hire right, role play, and keep it real.
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Facebook Social Experiment Irks Us
Secretive test was legal, but ethical?
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Salesforce App Personalizes the Sale
New CRM and sales automation tools.
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Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
 
Dropbox for Business Beefs Up Security
Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
 

Enterprise Hardware Spotlight
Watson Gets His First Customer Service Gig
Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.
 
Tablet Giants Apple and Samsung Feel the Heat
When a company saturates its home market with a once-hot product, expect it to pump up efforts elsewhere. Apple, for its part, is now pushing iPads to big corporations and the enterprise market.
 
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
 

Mobile Technology Spotlight
T-Mobile Calls 'BS' on AT&T's New Promotion
While Verizon Wireless is moving to throttle bandwidth hogs, a scrappy T-Mobile is taking on the giants with a limited-time promotion it hopes will drive up the churn rates of its wireless rivals.
 
Microsoft Update to Windows Phone 8.1 Already Coming
An update to Windows Phone 8.1 is on the way just weeks after the release of the product itself. Microsoft has begun detailing some of the update features to phone manufacturers.
 
Stanford Researchers Report Battery Breakthrough
Stanford researchers have found a way to use lithium in a battery's anode, a breakthrough that could triple capacity and has been described as the "holy grail of battery science."
 

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