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April 16, 2014
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1 in 5 Say They've Had Data Stolen
1 in 5 Say They've Had Data Stolen

Eighteen percent of online adults in the U.S. have had important personal data stolen. That key takeaway from a new Pew Research Center study highlights the crisis in data protection.

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  1 in 5 Say They've Had Data Stolen
At 1,070 Feet, Salesforce Tower To Dominate S.F. Skyline Salesforce To Dominate S.F. Skyline

Salesforce Tower to be 1,070 feet tall.

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States Probe Massive Data Breach at Experian States Probing Massive Data Breach

Credit giant Experian in the hot seat.

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Silverpop: IBM Marketing Portfolio Gets Personal Silverpop: IBM Marketing Gets Personal

Acquisition adds cloud-based tool set.

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Data Compilers' Secret Scores Peg Consumers Data Compilers Peg Consumers

Sizing up with scores -- fairly or not.

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CRM Systems
Salesforce To Dominate S.F. Skyline
Salesforce Gets Industry Specific
Gartner: IT Spending Rising this Year
Customer Service
Watson Boosts Customer Engagement
Comcast Customer Service Makeover
High Cost of Great Customer Service
Business Intelligence
Twitter Acquires Data Analyzer Gnip
Silverpop: IBM Marketing Gets Personal
Teradata Intros QueryGrid Analytics
Sales & Marketing
Silverpop: IBM Marketing Gets Personal
Twitter Unveils New Design
Marketing Missteps from Samsung
Contact Centers
Avaya Ends Network Waiting Game
Nearly Half of Enterprises Adopt Cloud
iRobot Releases Ava 500 'Bot
Customer Data
1 in 5 Say They've Had Data Stolen
States Probing Massive Data Breach
Data Compilers Peg Consumers
CRM Press Releases
CorvisaCloud Unveils SMS Platform
DB Networks Named 'Hot Company'
DataSource Honored as 'Cool Vendor'
Latest & Greatest
Twitter Unveils New Design
 
Teradata Intros QueryGrid Analytics
 
Marketing Missteps from Samsung
 
Salesforce Gets Industry Specific
 
Avaya Ends Network Waiting Game
 
Gartner: IT Spending Rising this Year
 
High Cost of Great Customer Service
Balancing profit goals, service needs.
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Twitter Acquires Data Analyzer Gnip
Company has been partner since start.
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CorvisaCloud Unveils SMS Platform
With power to build custom solutions.
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Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tips To Defeat the Heartbleed Bug
Heartbleed headlines continue as IT admins scramble for answers no one has. Early reports of stolen personal data, including 900 social insurance numbers in Canada, are starting to trickle in.
 
NSC Backs Disclosing Software Vulnerabilities
Disclosing vulnerabilities in commercial and open source software is in the national interest and shouldn't be withheld unless there is a clear need, says the National Security Council.
 
Heartbleed Flaw Affects Hardware, Too
It appears the Heartbleed security bug affects not just Web sites, but also the networking equipment that connects businesses and homes to the Net, including Cisco and Juniper's equipment.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.
 

Mobile Technology Spotlight
Is Amazon Launching a 3D Smartphone?
Once known for selling books on an e-commerce platform, Amazon is now a bona fide hardware maker -- and it's reportedly rolling out an innovative smartphone with a 3D screen.
 
Review: S5 Features Useful, Less About Gimmicks
There's a lot to like about Samsung's new Galaxy S5 smartphone -- among them, its relative lack of features. Samsung chose to focus on features people might actually want, not gimmicks.
 
Analyst: Samsung Galaxy S5 Won't Sway iPhone Lovers
The Samsung Galaxy S5 hits store shelves on Friday and the reviews are starting to pour in. The question is: Can the latest in the Galaxy line grab more market share from Appleā€™s iPhone?
 

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