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July 29, 2014
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Watson's First Consumer-Facing Gig
Watson's First Consumer-Facing Gig

Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.

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  Watson's First Consumer-Facing Gig
HP Drops $50M on Hortonworks' Hadoop HP Drops $50M on Hortonworks

Targeting enterprise big data needs.

FULL STORY
Call Center Training: Tips for Success Call Center Training: Tips for Success

Hire right, role play, and keep it real.

FULL STORY
EU Poses 26 Questions on 'Right To Be Forgotten' 'Right To Be Forgotten': 26 Questions

EU regulators probe Google, others.

FULL STORY
Avaya Pushing Cloud-Based Unified Communications Avaya Pressing Hard on Cloud-Based UC

Provides easier, faster provisioning.

FULL STORY
CRM Systems
Salesforce App Personalizes the Sale
Microsoft Takes CRM to Gov't Cloud
Salesforce1 Adds Mobile Features
Customer Service
Watson's First Consumer-Facing Gig
Social Media Haters Speak Up
Comcast Customer Service Fiasco
Contact Centers
Call Center Training: Tips for Success
Avaya Pressing Hard on Cloud-Based UC
Comcast Customer Service Fiasco
Business Intelligence
Watson's First Consumer-Facing Gig
HP Drops $50M on Hortonworks
Esri, SAP Team on Data Mapping
Sales & Marketing
Salesforce App Personalizes the Sale
Target App Makes Shopping a Snap
Visa Intros Online Payment Service
Customer Data
'Right To Be Forgotten': 26 Questions
Hackers Breached StubHub Accounts
Facebook To Track Users' TV Habits
CRM Press Releases
Zendesk Expansion Delivers Jobs
Web Platform Ezoic Launches
The Major BYOD Security Concerns
Latest & Greatest
Target App Makes Shopping a Snap
 
Hackers Breached StubHub Accounts
 
Social Media Haters Speak Up
 
Visa Intros Online Payment Service
 
Facebook Testing Buy Button
 
Comcast Customer Service Fiasco
 
Call Center Training: Tips for Success
Hire right, role play, and keep it real.
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Web Platform Ezoic Launches
Aims to boost content site ad revenue.
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Facebook Social Experiment Irks Us
Secretive test was legal, but ethical?
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Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Canadian Government Charges China With Cyberattack
The government of Canada is not happy with China. Canadian officials have accused "a highly sophisticated Chinese state-sponsored actor" of launching a cyberattack on its National Research Council.
 
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
 

Enterprise Hardware Spotlight
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Watson Gets His First Customer Service Gig
Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.
 
Tablet Giants Apple and Samsung Feel the Heat
When a company saturates its home market with a once-hot product, expect it to pump up efforts elsewhere. Apple, for its part, is now pushing iPads to big corporations and the enterprise market.
 

Mobile Technology Spotlight
Android 'Fake ID' Puts Millions of Users at Risk
Having this fake ID is nothing to brag about, even if you are a minor. The “Fake ID” Android flaw drops malware into smartphone apps. It can steal credit card data and even take over your device.
 
FTC Wants Fix for 'Perfect Scam' of Mobile Cramming
The U.S. Federal Trade Commission has issued new guidelines to curb “mobile cramming,” a troublesome practice that adds unauthorized third-party charges to mobile phone bills.
 
Facebook: You Will Use Messenger, and You Will Like It
Starting this week, Facebook users with Android and iOS phones will be forced to use the separate Messenger app to send Facebook messages. Pending messages will still be visible in the main app.
 

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