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July 31, 2014
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Zillow-Trulia: Digital Ad Juggernaut
Zillow-Trulia: Digital Ad Juggernaut

The $3.5-billion acquisition deal recently announced for Zillow to buy Trulia creates a digital advertising juggernaut that could control more than 70 percent of online real estate searches.

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  Zillow-Trulia: Digital Ad Juggernaut
Salesforce Debuts New App for More Personalized Sales Salesforce App Personalizes the Sale

New CRM and sales automation tools.

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Watson Gets His First Customer Service Gig Watson's First Consumer-Facing Gig

Helps military adjust to civilian life.

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HP Drops $50M on Hortonworks' Hadoop HP Drops $50M on Hortonworks

Targeting enterprise big data needs.

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Call Center Training: Tips for Success Call Center Training: Tips for Success

Hire right, role play, and keep it real.

FULL STORY
CRM Systems
Salesforce App Personalizes the Sale
Microsoft Takes CRM to Gov't Cloud
Salesforce1 Adds Mobile Features
Customer Service
Chief Customer Officers' Clout Grows
Watson's First Consumer-Facing Gig
Social Media Haters Speak Up
Contact Centers
Call Center Training: Tips for Success
Avaya Pressing Hard on Cloud-Based UC
Comcast Customer Service Fiasco
Business Intelligence
Watson's First Consumer-Facing Gig
HP Drops $50M on Hortonworks
Esri, SAP Team on Data Mapping
Sales & Marketing
Chief Customer Officers' Clout Grows
Zillow-Trulia: Digital Ad Juggernaut
Salesforce App Personalizes the Sale
Customer Data
'Right To Be Forgotten': 26 Questions
Hackers Breached StubHub Accounts
Facebook To Track Users' TV Habits
CRM Press Releases
Zendesk Expansion Delivers Jobs
Web Platform Ezoic Launches
The Major BYOD Security Concerns
Latest & Greatest
'Right To Be Forgotten': 26 Questions
 
Avaya Pressing Hard on Cloud-Based UC
 
Target App Makes Shopping a Snap
 
Hackers Breached StubHub Accounts
 
Social Media Haters Speak Up
 
Visa Intros Online Payment Service
 
Call Center Training: Tips for Success
Hire right, role play, and keep it real.
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Web Platform Ezoic Launches
Aims to boost content site ad revenue.
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Facebook Social Experiment Irks Us
Secretive test was legal, but ethical?
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Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tor Internet Privacy Service Warns Users It Was Breached
You may never have heard of the Tor Project, but the Internet privacy service is making headlines. Tor’s devs say users might be victims of an attack launched against the project earlier this year.
 
Canadian Government Charges China With Cyberattack
The government of Canada is not happy with China. Canadian officials have accused "a highly sophisticated Chinese state-sponsored actor" of launching a cyberattack on its National Research Council.
 
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 

Enterprise Hardware Spotlight
AMD's ARM-Based Opteron Out in $3K Dev Kit
It's dubbed "Seattle" and it's AMD's first 64-bit ARM-based Opteron processor. The low-power chip is being released as part of AMD’s Opteron A1100-series developer kit, and aimed at high-end data center needs.
 
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Dell, BlackBerry Not Sweating Apple-IBM Alliance
IBM's recent move to partner with Apple to sell iPhones and iPads loaded with corporate applications has excited investors in both companies, but two rivals say they are unperturbed for now.
 

Mobile Technology Spotlight
Virgin Mobile Offers Custom Smartphone Plans
As the wireless carrier wars continue heating up, Virgin Mobile just threw the customization coal onto the fire. The firm has debuted a no-annual-contract plan with rates based on individual use.
 
Collaboration Provider Asana Revamps Mobile App
Asana, a collaboration software provider started by a Facebook founder, is now out with a rebuilt native iOS mobile app. It replaces one that even the company admits was not up to par.
 
Facebook: You Will Use Messenger, and You Will Like It
Starting this week, Facebook users with Android and iOS phones will be forced to use the separate Messenger app to send Facebook messages. Pending messages will still be visible in the main app.
 

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