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Oracle: Customer Service Lacking
CRM Systems
Google Revamps Contacts Manager
Customer Data
IBM Acquires Startup AlchemyAPI
Analytics
AT&T, Microsoft Offer Mobile Office
Unified Communications
Salesforce and Workday Sales Grow
CRM Systems
Salesforce Beefs Up Analytics Cloud
FireEye: On the Cyberwar Front Line
NHL, SAP Team for High-Tech Data
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