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November 07, 2009

Is Google Dashboard a PR Stunt? Private-Sale Shopping Sites Are Hot Commerce Search May Boost Sales Google Users Can See Collected Data Urgency Shapes Race in Web Search Storytelling Tips from Marc Benioff Comments on Google's new Dashboard feature for users to see what data Google collects on them have ranged from concerns about making the data private to calling it a public-relations stunt. Saddled with overstock from the retail recession, makers of luxury apparel, home furnishings, and other high-end goods are selling their wares at reduced prices through members-only shopping sites. Search giant Google is offering Google Commerce Search, a hosted enterprise search product that will help customers find products on online retail stores and e-commerce sites. Google has launched a new feature that aims to silence privacy advocates who have criticized data-collection and storage practices. Other search engines could move to adopt similar strategies. There's a new race in the Internet search business and, like most races, it's about speed. Startups like LeapFish, Factery and Aardvark hope to lap the field by supplementing conventional search results. Whether you own a small business, run a large company, or have a great idea for The Next Big Thing, consider these seven tips from Salesforce.com CEO Marc Benioff about how to articulate your vision.   FULL STORY   FULL STORY   FULL STORY   FULL STORY   FULL STORY   FULL STORY   Is Google Dashboard a PR Stunt?   Private-Sale Shopping Sites Are Hot Commerce Search May Boost Sales Google offers fast web-site searches.   FULL STORY Google Users Can See Collected Data Dashboard could set industry standard.   FULL STORY Urgency Shapes Race in Web Search Startups focus on real-time search.   FULL STORY Storytelling Tips from Marc Benioff Shape, articulate your brand's vision.   FULL STORY CRM Systems More Storytelling Tips from Marc Benioff Moving Your Contact Center Forward The 800-Pound Call Center Gorilla Customer Service More Moving Your Contact Center Forward Sprint Nextel Subscriber Losses Grow Improve Customer Service -- Or Else Sales & Marketing More Private-Sale Shopping Sites Are Hot Commerce Search May Boost Sales Urgency Shapes Race in Web Search Business Intelligence More Ballmer on IT Spending Recovery Entrepreneurs Who Beat the Odds Motorola's Promising Comeback Contact Centers More Relais & Chàteaux's Luxury Czar Call Recording: Not Just Compliance The Case for Workforce Management Customer Data More Is Google Dashboard a PR Stunt? Google Users Can See Collected Data A Flawed Vision of Data Integration CRM Press Releases More TioLive Unveils SaaS ERP Solution Presence Technology, CGS Unite BatchBlue Introduces BatchBook

Augmented Reality Helps the Sale N.Y. Sues Intel for Bribery, Coercion Developers Can Add PayPal To Apps Ballmer on IT Spending Recovery Entrepreneurs Who Beat the Odds Moving Your Contact Center Forward Health-Insurance Forms Need Reform Too complex for good customer service. Average Rating: BI Software Successfully Deployed Creative Vistas gets glowing marks. Average Rating: DOJ Eyes IBM Mainframe Competition Rivals say customers are locked in. Average Rating:

Product Information and Resources for Technology You Can Use To Boost Your Business CRM Systems   Experience CRM—and Business—Success today with Salesforce.com. Contact Centers   Run Your Entire Contact Center in the Cloud with LiveOps Enterprise Hardware   Go Green with IBM Blade Center Enterprise I.T.    Rackspace: It makes a difference when you focus on support.   Go Green with IBM Blade Center   APC introduces server room in a box solutions!   Tell us what you think. Take a survey.   Find out how much you can save with the SQL Server value tool.   See how AT&T can help protect your network. Enterprise Software   Read the Top 10 Reasons to Upgrade to Windows Server 2008 R2. Microsoft/Windows   Rackspace: It makes a difference when you focus on support   Read the Top 10 Reasons to Upgrade to Windows Server 2008 R2. Network Security   See how AT&T can help protect your network.

Enterprise Hardware Spotlight

Dell Unveils Super-Thin Adamo XPS Laptop Dell painted a picture in broad strokes of its forthcoming Adamo XPS ultra-thin laptop, which packs a host of high-tech goodies while appealing to trend-conscious consumers with visual style.   PCs Shed Pounds and CD Drives, Gain Touchscreens Even with all the attention lavished on Apple's iPhone and Amazon's Kindle this year, your PC likely is still the center of your digital universe. Here's a look at what the season's computer trends mean for you.   New Multimedia Device Joins Parade of E-Readers The e-reader market is getting yet another entry, with a report that Creative Labs is unveiling a tablet. The device, called a Mediabook, was shown at the Singapore-based company's general meeting.

Mobile Enterprise Spotlight

World Smartphone Market Grows Despite Economy While technology businesses continue to suffer because of the downturn in the economy, the smartphone market continues to thrive, according a report by IDC, a technology research firm.   Verizon's Buzz for Motorola's Droid Fizzles at Day's End Motorola's Droid smartphones may have been dropping out of the sky like meteors in Verizon Wireless commercials, but they weren't selling with as much force on the first day of launch.   Motorola, Carriers Have High Hopes for Droid's Launch With the launch of its Droid smartphone at Verizon stores, Motorola appears poised to recover from a three-year slide. Verizon expects the Droid to help overcome AT&T's iPhone advantage.

Enterprise Technology Spotlight

Colocation Takes on New Meaning With Trade Show At the American Internet Services Second Annual Technology Expo, the massive 80,000-square-foot Lightwave Data Center, owned and operated by AIS, was opened to the public for viewing.   New York Charges Intel with Anticompetitive Actions Intel's antitrust troubles haven't ended with the European Union. New York Attorney General Andrew Cuomo has charged Intel with bribery, coercion and other anticompetitive activities.   U.S. Cyber Center Opens To Battle Computer Attacks The U.S. is behind the curve in the fight against computer criminals, so Homeland Security officials have opened a $9 million center to better coordinate the government's response to cyberattacks.

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