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November 20, 2009

Watchmakers Turn to the iPhone Senators Blast Web Sites for Fraud Business Owners' Holiday Plans Court To Hear AT&T, Verizon Ad Fight Salesforce Makes Business Social UK: Millions of Customer Records Sold With the popularity of the iPhone and its myriad applications, the watchmaking industry finally has been able to embrace a product that once was considered the biggest threat to its survival. With Cyber Monday fast approaching, a Senate committee is condemning three online companies, saying they are tricking consumers into signing up for subscription services they don't want. Customers will get their holiday cheer this season, but despite greater workloads and more stress, employees and charitable organizations may find their stockings empty, a new survey suggests. A federal court will consider the fate of a Verizon ad campaign that features side-by-side wireless coverage maps showing it has five times more 3G coverage than AT&T, which calls the ads misleading. Social networking has been the face of Web 2.0 for many years now, except in the business world. Salesforce.com wants to change that with Salesforce Chatter, a social-networking product. Rogue employees at a major mobile phone company illegally sold millions of customer records to rival firms, Britain's information watchdog said, calling the case a serious breach of data privacy.   FULL STORY   FULL STORY   FULL STORY   FULL STORY   FULL STORY   FULL STORY   Watchmakers Turn to the iPhone   Senators Blast Web Sites for Fraud Business Owners' Holiday Plans Customers to get more than workers.   FULL STORY Court To Hear AT&T, Verizon Ad Fight AT&T calls coverage maps misleading.   FULL STORY Salesforce Makes Business Social Chatter aimed at social networking.   FULL STORY UK: Millions of Customer Records Sold Personal data was sold to rival firms.   FULL STORY CRM Systems More Managing Your Workforce Needs Post-Meltdown Call-Center Lessons Storytelling Tips from Marc Benioff Customer Service More Business Owners' Holiday Plans Salesforce Makes Business Social Small Businesses Downsize Space Sales & Marketing More Watchmakers Turn to the iPhone Senators Blast Web Sites for Fraud Court To Hear AT&T, Verizon Ad Fight Business Intelligence More Innovation, Frustration Color Recovery Can New Bing Features Best Google? Cisco Forecasts Revenue Growth Contact Centers More Health Care Debate and Call Centers Post-Meltdown Call-Center Lessons Technology To Expand the Agent Pool Customer Data More UK: Millions of Customer Records Sold YouTube Inks Deal with Univision Energy Use: Neighbor vs. Neighbor CRM Press Releases More TreeHouse Enhances Marketing View LiveTime Releases Virtualization Conversion Marketing Service Debuts

Innovation, Frustration Color Recovery Would You Pay for iPhone with Ads? Retailers Try the Lure of Free Shipping YouTube Inks Deal with Univision Samsung Netbook Will Debut on AT&T Retailers Utilizing Social Media BatchBook Integrates with Zendesk For enhanced online customer support. Average Rating: Managing Your Mobile-Content Risk Investing in mobile analytics critical. Average Rating: A Flawed Vision of Data Integration How to get CDI right the first time. Average Rating:

Product Information and Resources for Technology You Can Use To Boost Your Business CRM Systems   Experience CRM—and Business—Success today with Salesforce.com. Contact Centers   Run Your Entire Contact Center in the Cloud with LiveOps Enterprise Hardware   Go Green with IBM Blade Center    Enterprise I.T.    Rackspace: It makes a difference when you focus on support.   Go Green with IBM Blade Center   APC introduces server room in a box solutions!   Tell us what you think. Take a survey.   Find out how much you can save with the SQL Server value tool.   See how AT&T can help protect your network. Enterprise Software   Read the Top 10 Reasons to Upgrade to Windows Server 2008 R2. Microsoft/Windows   Rackspace: It makes a difference when you focus on support   Read the Top 10 Reasons to Upgrade to Windows Server 2008 R2. Network Security   See how AT&T can help protect your network.

Network Security Spotlight

House Lawmakers Push Ban on Peer-to-Peer Software Stung by an embarrassing electronic leak revealing ethics investigations into dozens of lawmakers, Congress moved to prohibit federal employees from using the file-sharing software blamed for the disclosure.   GAO: Los Alamos Computer Security Has Weaknesses Security weaknesses uncovered in Los Alamos National Laboratory's computer network increase the risk of a classified-information breach, says the Government Accountability Office.   Computer Security Firm Fortinet Plans IPO This Week Fortinet plans to go public in an initial public offering, giving investors a chance to tap a network security provider with sales that are expected to grow. The IPO could be valued at $137.5 million or more.

Enterprise Hardware Spotlight

New Pogoplug 'Personal Cloud' Does Social Networking Cloud Engines has released its newest version of the Pogoplug, a small "multimedia sharing device" that connects hard drives to the Internet and allows a user to access the files remotely.   Apple Tablet Rumored Delayed as Publisher Gears Up There have been so many rumors of an Apple tablet that it has taken on legendary status. But now the legend is being revised with reports of a delay and that a major publisher is getting ready.   Rumors of Steep Mac Discounts Seen as Unlikely Apple rumors are always the most popular during the holiday season. With Black Friday coming, the rumor mill is hinting that Apple is about to offer super-steep discounts on iPods and iMacs.

Mobile Enterprise Spotlight

Review: $100 Palm Pixi Is Stylish But Sluggish Palm is fighting harder than ever to snag a chunk of the smartphone market, and just six months after releasing the stylish Pre it's back with a lighter, petite and affordable version called the Pixi.   TV on the Go Leaves a Little To Be Desired You have to really love TV to spring for a portable TV like the FLO TV Personal Television. This brand new FLO handheld is a dedicated television you might schlep in addition to a phone.   AT&T Fires Back at Verizon with 'X and V' Commercial AT&T isn't holding back in responding to attacks from Verizon Wireless. After losing a court fight to stop Verizon from airing 3G commercials, AT&T is responding with its own commercial.

Enterprise Technology Spotlight

Smartphones: A Bigger Target for Security Threats Smartphones are increasingly prevalent and adept at handling more tasks, including trading stocks, paying bills, and buying stuff online. That makes them attractive to thieves and hackers.   FBI Says Hackers Targeting Law Firms, PR Companies Hackers are targeting law firms and public relations companies with a sophisticated e-mail scheme that breaks into their computer networks to steal sensitive data, often linked to large corporate clients.   Lock-and-Load Security for Your PC While most people know about the dangers of suspicious Web sites and unknown e-mail attachments, what about physical security? Leaving your computer unsecured could be the biggest mistake you make.

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