Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Business Intelligence Sales & Marketing More Topics...
Contact Centers
24/7/365 Network Uptime
Average Rating:
Rate this article:  
Amazon
Amazon's Cloud Outage Offers Lessons for the Enterprise

By Jennifer LeClaire
October 23, 2012 2:18PM

Bookmark and Share
"We recommend spreading your services across separate cloud vendors to provide the best protection from disasters," said technology consultant Damian Bramanis. "Ultimately, staying safe in the cloud is a matter of trust. It's important to trust your cloud vendor at the best of times, but it's critical in the face of major problems."
 


It wasn't the first time Amazon Web Services saw outages -- and it probably won't be the last. Amazon's cloud service saw outages on the East Coast on Monday. Popular sites like Pinterest, Reddit, FastCompany and Flipboard went dark.

Could this give cloud computing a black eye? Or just Amazon's service? And why do the outages keep occurring? There are yet more questions than answers but analysts are weighing in on what the latest outage, which the hacker group Anonymous is taking credit for, means for the cloud.

Zeus Kerravala, principal analyst at ZK Research, told us the outage may give Amazon's customers cause for concern.

"As long as they've been selling cloud, you would think they would be one of the more stable cloud services," Kerravala said. "If Amazon is going to invest anywhere, they should invest to make sure this doesn't happen again."

Cloud Services Best Practices

Damian Bramanis, director of Advisory Services at Sentinus.com.au, said businesses need to use best practices for cloud services in order to avoid outages like the one Amazon just suffered. That, he said, means not putting all of your eggs in one basket, so cloud disasters don't become your disaster.

As he sees it, many cloud services can cope with failures by spreading the service across different data centers and availability zones. Businesses that followed this best practice model would have seen their operations continue despite the Amazon disruption.

"We recommend spreading your services across separate cloud vendors to provide the best protection from disasters," Bramanis said. "Ultimately, staying safe in the cloud is a matter of trust. It's important to trust your cloud vendor at the best of times, but it's critical in the face of major problems."

Fast Reactions to Outages

Quality of service is one of the top barriers to adopting cloud services for any companies, Sentinus.com.au reports. Bramanis said he's seeing businesses rate quality of service as the second-most important issue for cloud computing. The first is data security.

The good news is, cloud provider outages are typically handled swiftly. Reaction times have been promising, Bramanis said, and vendors are not only working hard to fix the problems, they're keeping customers informed with regular updates.

Kerravala said the flexibility an enterprise gains with the cloud outweighs the loss of control, "assuming that those outages are minimized. That makes the cloud provider you use very important. They are not all created equal."
 

Tell Us What You Think
Comment:

Name:

Dice Admin:

Posted: 2012-11-03 @ 5:30pm PT
As a consumer of cloud services, one should also keep in mind that, like many other services, the cloud is not fool-proof and we may need to find the check list we can look into while opting to use this service.

Here's Dice IT Wise offering some key suggestions you might want to look into, as we talk about cloud availability and security concerns.

http://www.diceitwise.com/gauging-the-availability-and-security-of-your-data-on-cloud-computing/

Phil:

Posted: 2012-10-23 @ 2:58pm PT
Here is a blog I wrote for Systems Watch on how multi availability zones can still not ensure your safe during a Amazon outage. http://www.systemswatch.com/blog/2012/10/amazon-web-services-outages-even-in-multi-az/

Also a helpful tool available to the public free for realtime health status of Amazon Elastic Compute Cloud EC2 in all http://www.systemswatch.com Good site to know quickly if its you are AWS.



Your Next Generation Data Center Is Here! Vblock™ Systems: the world's most advanced converged infrastructure are built on the Cisco Unified Computing System with Intel® Xeon® processors. Vblock™ Systems deliver extraordinary time to market, ROI and TCO, and flexibility to meet your continually changing demands with 5X faster deployment, 96% less downtime, and 1/2 the cost. Click here to learn more.


 Contact Centers
1.   Avaya Ends Network Waiting Game
2.   Nearly Half of Enterprises Adopt Cloud
3.   iRobot Releases Ava 500 'Bot
4.   Salesforce Gets Smart Virtual Agents
5.   Smart CRM: ShoreTel Taps Salesforce


advertisement
Avaya Ends Network Waiting Game
Aims to help biz improve operations.
Average Rating:
iRobot Releases Ava 500 'Bot
Automates remote collaboration.
Average Rating:
Nearly Half of Enterprises Adopt Cloud
Microsoft-funded study looks at usage.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tips To Defeat the Heartbleed Bug
Heartbleed headlines continue as IT admins scramble for answers no one has. Early reports of stolen personal data, including 900 social insurance numbers in Canada, are starting to trickle in.
 
NSC Backs Disclosing Software Vulnerabilities
Disclosing vulnerabilities in commercial and open source software is in the national interest and shouldn't be withheld unless there is a clear need, says the National Security Council.
 
Heartbleed Flaw Affects Hardware, Too
It appears the Heartbleed security bug affects not just Web sites, but also the networking equipment that connects businesses and homes to the Net, including Cisco and Juniper's equipment.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.
 

Mobile Technology Spotlight
Is Amazon Launching a 3D Smartphone?
Once known for selling books on an e-commerce platform, Amazon is now a bona fide hardware maker -- and it's reportedly rolling out an innovative smartphone with a 3D screen.
 
Review: S5 Features Useful, Less About Gimmicks
There's a lot to like about Samsung's new Galaxy S5 smartphone -- among them, its relative lack of features. Samsung chose to focus on features people might actually want, not gimmicks.
 
Analyst: Samsung Galaxy S5 Won't Sway iPhone Lovers
The Samsung Galaxy S5 hits store shelves on Friday and the reviews are starting to pour in. The question is: Can the latest in the Galaxy line grab more market share from Apple’s iPhone?
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Business Intelligence | Sales & Marketing | Contact Centers | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.