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Nearly Half of Enterprises Adopt Cloud
Nearly Half of Enterprises Adopt Cloud

A new study commissioned by Microsoft found that nearly half of organizations are beyond the pilot phase for cloud adoption. The study also found that a third now have a formal cloud computing plan.


  Nearly Half of Enterprises Adopt Cloud
iRobot Automates Remote Collaboration with Ava 500 iRobot Releases Ava 500 'Bot

Automates remote collaboration.

IntelliResponse App for Salesforce Ups Call Center Efficiency Salesforce Gets Smart Virtual Agents

IntelliResponse speeds call resolution.

ShoreTel Tying to Salesforce CRM for Better Business Intel Smart CRM: ShoreTel Taps Salesforce

Auto-logging calls in CRM a key benefit.

Poor IRS Customer Service Hurts Taxpayers Poor IRS Service Hurts Taxpayers

Agency lost 10,000 staffers in 3 years.



From Contact Center to Profit Center
Customer Care Needs To Be Job #1
IT Pros Get Almost No Holiday Break
10 Tips for Top Call-Center Service
Voice of the Customer Key to Success
AWS Now Offering Virtual Desktops
IBM Wins Patent for 'Green' Cloud
HP Unveils Next-Gen Contact Center
VMware Buys DaaS Firm Desktone
The 15 Traits of Great Salespeople
Amazon Hires Big for Customer Service
Call Centers In Midst of Hiring Boom
Do You Need a Chief Customer Officer?
iOS 7: Catering More to the Enterprise
Buyout Done, Dell Aims at Enterprise
Managing the Customer Experience
Top Tips for Great Customer Service
VMworld Raises the Big I.T. Questions
NICE Intros Contact Center V-Recording
Great Service Still Requires Live Reps
From Contact Center to Engagement
CRM Booming, BPM Critical Too
Jeff Bezos' Tips for Top Service
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Avaya Ends Network Waiting Game
Aims to help biz improve operations.
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Nearly Half of Enterprises Adopt Cloud
Microsoft-funded study looks at usage.
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Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
IBM Offers Security, Disaster Recovery as SoftLayer Service
New disaster recovery and security services for SoftLayer clients are being added by IBM. Big Blue said the new capabilities will speed cloud adoption by alleviating concern over business continuity.
How To Beat the Heartbleed Bug
Heartbleed headlines continue as IT admins scramble for answers no one has. Early reports of stolen personal data, including 900 social insurance numbers in Canada, are starting to trickle in.
After Heartbleed, OpenSSL Calls for More Support
The president of the OpenSSL Foundation says more support is needed from companies and governments that use its software so that it can better spot and fix flawed pieces of code such as Heartbleed.

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.

Mobile Technology Spotlight
Amazon 3D Smartphone Pics Leaked
E-commerce giant Amazon is reportedly set to launch a smartphone after years of development. Photos of the phone, which may feature a unique 3D interface, were leaked by tech pub BGR.
Zebra Tech Buys Motorola Enterprise for $3.45B
Weeks after Lenovo bought Motorola Mobility’s assets from Google for $2.91 billion, Zebra Technologies is throwing down $3.45 billion for Motorola’s Enterprise business in an all-cash deal.
CTIA Caves, Volunteers Kill Switch Plan
After bucking against the concept of a smartphone kill switch, the CTIA just announced the “Smartphone Anti-Theft Voluntary Commitment” to thwart smartphone thefts in the U.S.

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