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Avaya Pressing Hard on Cloud-Based UC
Avaya Pressing Hard on Cloud-Based UC

The unified communications company just kicked off the first of several major moves it plans to optimize solutions and processes for delivering Collaboration-as-a-Service via the Avaya Collaborative Cloud.

  FULL STORY




  Avaya Pressing Hard on Cloud-Based UC
Lessons From the Comcast Customer Service Fiasco Comcast Customer Service Fiasco

Lessons to be learned for all companies.

  FULL STORY
Google CEO: Is the 40-Hour Workweek Really Necessary? Google CEO Questions 40-Hour Week

We don't need to work so much, he says.

  FULL STORY
Why Your Company Needs a Chief Customer Officer Why You Need To Hire a CCO

One reason: to increase the bottom line.

  FULL STORY
LiveOps CEO Marty Beard Talks Call Center Technology LiveOps CEO Talks Call Center Tech

Customer interaction like never before.

  FULL STORY

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Oracle Buys LiveLOOK Co-Browser
Salesforce Desk.com Aims at Zendesk
Schneider Offers Prefab Power Modules
Avaya Expands Its Collaboration Pods
HP Invests $1B in Open Cloud
Avaya Ends Network Waiting Game
Nearly Half of Enterprises Adopt Cloud
iRobot Releases Ava 500 'Bot
Customers Need Marketing's Attention
Salesforce Gets Smart Virtual Agents
Smart CRM: ShoreTel Taps Salesforce
From Contact Center to Profit Center
Customer Care Needs To Be Job #1
IT Pros Get Almost No Holiday Break
10 Tips for Top Call-Center Service
Voice of the Customer Key to Success
AWS Now Offering Virtual Desktops
IBM Wins Patent for 'Green' Cloud
HP Unveils Next-Gen Contact Center
VMware Buys DaaS Firm Desktone
The 15 Traits of Great Salespeople
Amazon Hires Big for Customer Service
Call Centers In Midst of Hiring Boom
 
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Call Center Training: Tips for Success
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Avaya Pressing Hard on Cloud-Based UC
Provides easier, faster provisioning.
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Comcast Customer Service Fiasco
Lessons to be learned for all companies.
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Google CEO Questions 40-Hour Week
We don't need to work so much, he says.
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Why You Need To Hire a CCO
One reason: to increase the bottom line.
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Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tor Internet Privacy Service Warns Users It Was Breached
You may never have heard of the Tor Project, but the Internet privacy service is making headlines. Tor’s devs say users might be victims of an attack launched against the project earlier this year.
 
Canadian Government Charges China With Cyberattack
The government of Canada is not happy with China. Canadian officials have accused "a highly sophisticated Chinese state-sponsored actor" of launching a cyberattack on its National Research Council.
 
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 

Enterprise Hardware Spotlight
AMD's ARM-Based Opteron Out in $3K Dev Kit
It's dubbed "Seattle" and it's AMD's first 64-bit ARM-based Opteron processor. The low-power chip is being released as part of AMD’s Opteron A1100-series developer kit, and aimed at high-end data center needs.
 
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Dell, BlackBerry Not Sweating Apple-IBM Alliance
IBM's recent move to partner with Apple to sell iPhones and iPads loaded with corporate applications has excited investors in both companies, but two rivals say they are unperturbed for now.
 

Mobile Technology Spotlight
Virgin Mobile Offers Custom Smartphone Plans
As the wireless carrier wars continue heating up, Virgin Mobile just threw the customization coal onto the fire. The firm has debuted a no-annual-contract plan with rates based on individual use.
 
Collaboration Provider Asana Revamps Mobile App
Asana, a collaboration software provider started by a Facebook founder, is now out with a rebuilt native iOS mobile app. It replaces one that even the company admits was not up to par.
 
Facebook: You Will Use Messenger, and You Will Like It
Starting this week, Facebook users with Android and iOS phones will be forced to use the separate Messenger app to send Facebook messages. Pending messages will still be visible in the main app.
 

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