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Nearly Half of Enterprises Adopt Cloud
Nearly Half of Enterprises Adopt Cloud

A new study commissioned by Microsoft found that nearly half of organizations are beyond the pilot phase for cloud adoption. The study also found that a third now have a formal cloud computing plan.


  Nearly Half of Enterprises Adopt Cloud
iRobot Automates Remote Collaboration with Ava 500 iRobot Releases Ava 500 'Bot

Automates remote collaboration.

IntelliResponse App for Salesforce Ups Call Center Efficiency Salesforce Gets Smart Virtual Agents

IntelliResponse speeds call resolution.

ShoreTel Tying to Salesforce CRM for Better Business Intel Smart CRM: ShoreTel Taps Salesforce

Auto-logging calls in CRM a key benefit.

Poor IRS Customer Service Hurts Taxpayers Poor IRS Service Hurts Taxpayers

Agency lost 10,000 staffers in 3 years.



From Contact Center to Profit Center
Customer Care Needs To Be Job #1
IT Pros Get Almost No Holiday Break
10 Tips for Top Call-Center Service
Voice of the Customer Key to Success
AWS Now Offering Virtual Desktops
IBM Wins Patent for 'Green' Cloud
HP Unveils Next-Gen Contact Center
VMware Buys DaaS Firm Desktone
The 15 Traits of Great Salespeople
Amazon Hires Big for Customer Service
Call Centers In Midst of Hiring Boom
Do You Need a Chief Customer Officer?
iOS 7: Catering More to the Enterprise
Buyout Done, Dell Aims at Enterprise
Managing the Customer Experience
Top Tips for Great Customer Service
VMworld Raises the Big I.T. Questions
NICE Intros Contact Center V-Recording
Great Service Still Requires Live Reps
From Contact Center to Engagement
CRM Booming, BPM Critical Too
Jeff Bezos' Tips for Top Service
More on this topic...
Avaya Ends Network Waiting Game
Aims to help biz improve operations.
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Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Verizon Data Breach Report Exposes Top Threats
Beyond Heartbleed, there are cyberthreats vying to take down enterprise networks, corrupt smartphones, and wreak havoc on businesses. Verizon is exposing these threats in a new report.
Where Do Web Sites Stand, Post-Heartbleed?
A security firm says the vast majority of Web sites have patched themselves to protect against the Heartbleed bug, but now there are questions raised on the reliability of open-source programs.
White House Updating Online Privacy Policy
A new Obama administration privacy policy explains how the government will gather the user data of online visitors to, mobile apps and social media sites, saying much is in the public domain.

CRM Daily
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