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Contact Centers

India Outsourcers Hiring More Staff Broadband Helps Create Jobs Skype Supports Video Calls in HD Top 10 Ways To Scare Off Customers Call Centers: Staffing for the Upturn Call Centers Spend Billions on Identity India's top three outsourcing companies are ramping up hiring and increasing pay as global corporations, mainly from the U.S., send more work offshore to cut costs as they emerge from the downturn. Increased access to high-speed Internet connections helps create jobs, though it doesn't always result in higher wages, according to a new research report from the Public Policy Institute of California. High-quality video calling, once available only to well-heeled businesses, could be coming to a computer or TV near you as Skype announced support for video calls in 720p high-definition video. Too often companies treat customer care like it's just another burden. If your company sometimes seems determined to scare customers away, here are 10 tongue-in-cheek tips you can't ignore. If there is an upside to the downturn, it is that it has given savvy contact centers a chance to be more selective when hiring and an opportune slack period that can use to retool their staffing processes. New research by ContactBabel, the contact center industry analysts, has found that U.S. contact centers spend $12.4 billion each year simply making sure that the caller actually is who they say they are.   FULL STORY   FULL STORY   FULL STORY   FULL STORY   FULL STORY   FULL STORY   India Outsourcers Hiring More Staff   Broadband Helps Create Jobs Skype Supports Video Calls in HD Video conferencing is converging.   FULL STORY Top 10 Ways To Scare Off Customers Thou shalt not minimize customer care.   FULL STORY Call Centers: Staffing for the Upturn Chance to retool staffing processes.   FULL STORY Call Centers Spend Billions on Identity Average of 23 seconds wasted in calls.   FULL STORY Interactive Intelligence Can Unify Seeking Great Job Candidates Online No Coverage? There's an App for That Social Media and Customer Service Unifying the Headset in the Call Center Health Care Debate and Call Centers FCC Praises Smooth DTV Transition IBM's Watson Will Challenge Jeopardy Senate Approves DTV-Transition Delay Zoho Launches HR Freeware for SMBs The Impact of Unified Communications Microsoft Unifies Communications Microsoft Gears Up for VoIP Play Five Tips for Service Rep CRM Training Cisco's New 'Unified Communications' Microsoft Tests New VoIP Server IBM Pitches Integrated Communications From PBX to VoIP: Making the Change Talking Computers Around the Corner Siemens Pumps Up HiPath Applications Avaya, Juniper Partner on VoIP Apps Report: Hackers Can Hide Behind VoIP The Great Escape from Voice Jail   More on this topic...

India Outsourcers Hiring More Staff U.S. firms sending more work offshore. Average Rating: Broadband Helps Create Jobs But bigger labor pool weighs on wages. Average Rating:

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Mobile Enterprise Spotlight

Analysts See iPad Price Drop, with Some Cannibalization Just weeks before Apple officially rolls out the iPad, financial analysts are making pricing predictions. But could the analysis itself hinder the initial demand for the pricey tablet computer?   Bar Codes Go Mobile, Get Hip Again For decades, retailers have used patterns of black dots and lines to encode data onto products. Now, bar codes are gaining favor as an easy way for cell-phone users to view ads and other data instantly.   'Dead Simple, Dirt Cheap' JooJoo Tablet Shipping Soon The JooJoo, a web-browsing tablet device that is the subject of a high-profile legal dispute, appears on track to reach buyers at the end of February, but the tablet scene has dramatically changed.

Enterprise Technology Spotlight

Google May Add Facebook, Twitter Links to Gmail Google will reportedly roll more social-networking features into Gmail, the fastest-growing e-mail service. The new features could save users the trouble of switching to Facebook or Twitter.   IBM's New POWER7 Servers Save Energy with Big Loads IBM has unveiled high-capacity servers that are the first to be based on its new, multi-core POWER7 chip. It said the new line is designed "to manage the most demanding emerging applications."   IBM Opens Eco-Friendly, Cloud-Focused Data Center IBM has opened its latest data center in North Carolina. Big Blue said the $362 million facility in Research Triangle Park is designed to support cloud computing and other new computing models.

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