Health Agencies Use Dynamics CRM
Desk.com: Video Customer Support
Oracle Sues Oregon Over Exchange
Dynamics CRM Online Extends Reach
Oracle To Buy TOA Technologies
A number of health and human service organizations have turned recently to Microsoft Dynamics CRM to improve their customer service and case management abilities, while keeping costs in tow.
The Salesforce Desk.com Support Center now lets you take customer service to a whole new level with a new feature that lets you deliver video to customers for self-service support.
Saying government officials are using the technology company's software despite $23M in disputed bills, Oracle has sued the state of Oregon in a fight over the state's health insurance exchange.
Moving to compete faster and harder against rival Salesforce on the CRM front, Microsoft is spreading its Dynamics CRM wings into new territories. Redmond has rolled out CRM Online in 17 new countries.
In an effort to boost its field service capabilities, Oracle is buying TOA Technologies, a cloud-based provider of field service solutions that manage the "last mile" of customer service.