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Watson Boosts Customer Engagement
Watson Boosts Customer Engagement

The victory of IBM's Watson supercomputer on Jeopardy! demonstrated that computers could quickly process a vast amount of natural language content. Not surprisingly, businesses are taking notice.


  Watson Boosts Customer Engagement
Comcast Seeks Uber-Like Customer Service Comcast Customer Service Makeover

Goal is Uber-like praise for service.

The High Cost of Great Customer Service High Cost of Great Customer Service

Balancing profit goals, service needs.

Don't Just Sell to Your Customers, Market to Them Too Customers Need Marketing's Attention

To build loyalty and boost satisfaction.

Loop Puts Credit Cards on a Fob and Smartphone App Loop Puts Credit, Debit Cards on a Fob

Mobile app for electronic payments.



Secure Mobile Payments Announced
Poor IRS Service Hurts Taxpayers
HTC Boosting Customer Experience
'Augmented Reality' for Faster Buying
Target Breach: Banks vs. Retailers
Hotels Hacked, Customer Data Stolen
Starwood Testing Virtual Room Keys
Password Security Not Target's Issue
Shoppers Worry Over Target E-Mails
Customer Care Needs To Be Job #1
UPS, FedEx Failed Many for Christmas
Yahoo's Mayer Sorry for Mail Outage
Voice of the Customer Key to Success
Chief Customer Officer Role Evolving
Sprint Dead Last in Consumer Survey
Microsoft Unveils Dynamics Upgrades
Chief Customer Officer Award: MetLife
Google Helpouts for Live Advice Now
Can Verizon Help Obamacare Site?
IBM Buys Xtify in M-Commerce Play
Amazon Hires Big for Customer Service
Call Centers In Midst of Hiring Boom
Do You Need a Chief Customer Officer?
More on this topic...
High Cost of Great Customer Service
Balancing profit goals, service needs.
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Watson Boosts Customer Engagement
Future of customer interaction tech?
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Bezos Talks Grocery Delivery, Drones
Amazon's future touted for shareholders.
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Comcast Customer Service Makeover
Goal is Uber-like praise for service.
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Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
Canadian Teen Arrested for Heartbleed Hack
One week after the OpenSSL Heartbleed vulnerability was unveiled, Canadian authorities have made the first arrest -- a London, Ontario teenager -- connected to exploiting the security hole.
IBM Offers Security, Disaster Recovery as SoftLayer Service
New disaster recovery and security services for SoftLayer clients are being added by IBM. Big Blue said the new capabilities will speed cloud adoption by alleviating concern over business continuity.

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.

Mobile Technology Spotlight
Google Releases Chrome Remote Desktop App for Android
You're out on a sales call, and use your Android mobile device to grab a file you have back at the office on your desktop. That's a bit easier now with Google's Chrome Remote Desktop app for Android.
Amazon 3D Smartphone Pics Leaked
E-commerce giant Amazon is reportedly set to launch a smartphone after years of development. Photos of the phone, which may feature a unique 3D interface, were leaked by tech pub BGR.
Zebra Tech Buys Motorola Enterprise for $3.45B
Weeks after Lenovo bought Motorola Mobility’s assets from Google for $2.91 billion, Zebra Technologies is throwing down $3.45 billion for Motorola’s Enterprise business in an all-cash deal.

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