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Glass Adds Voice Access to Contacts
Glass Adds Voice Access to Contacts

The latest update to Google Glass will let users access their top 20 phone contacts with voice commands alone. A user can then choose a phone call, Google hangouts, e-mail or text messaging.

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  Glass Adds Voice Access to Contacts
Infor Ramps Up Cloud CRM with Saleslogix Purchase Infor Buys Cloud CRM App Saleslogix

Adding industry-specific functionality.

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Health and Service Agencies Turn to Dynamics CRM Health Agencies Use Dynamics CRM

To improve service and efficiency.

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Next-Gen Salesforce Desk.com Adds Video Customer Support Desk.com: Video Customer Support

Aiming for a better self-service option.

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Video Personalizing Online Customer Service Video Enhances Customer Service

Smiling faces soothe, dazzle customers.

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Carriers Face Throttling Accusations
Yelp CEO Reviews His Own Business
Small Biz: Calif. Gets F in Friendliness
Oracle To Buy TOA Technologies
Chief Customer Officers' Clout Grows
FTC Wants Fix for Mobile Cramming
Watson's First Consumer-Facing Gig
Social Media Haters Speak Up
Comcast Customer Service Fiasco
'May I Help You?' Asks Jibo the Robot
Why You Need To Hire a CCO
Chief Customer Officers Boost Profits
T-Mobile Accused of Bogus Fees
Salesforce1 for Retail for Digital Age
Oracle Buys LiveLOOK Co-Browser
Domino's Debuts Mobile Order Helper
LogMeIn Pushes Live Chat into Mobile
Salesforce Desk.com Aims at Zendesk
Twitter Tops Web as Most 'Trustworthy'
China Bans Win 8 on Government PCs
Six Challenges Every CCO Faces
Google Expands Same-Day Delivery
Is Snapchat Messaging Right for Biz?
 
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Do You Need a Chief Customer Officer?
Six questions to ask before hiring one.
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Glass Adds Voice Access to Contacts
New features for Google Explorers.
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Health Agencies Use Dynamics CRM
To improve service and efficiency.
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Desk.com: Video Customer Support
Aiming for a better self-service option.
Average Rating:
Video Enhances Customer Service
Smiling faces soothe, dazzle customers.
Average Rating:
Yelp CEO Reviews His Own Business
Unlikely venture celebrates success.
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Network Security Spotlight
Russian Gang with Stolen IDs Hacks Hosting Company
In August, a Russian cyber gang obtained what researchers called “the largest cache of stolen data." Now, those hackers may be putting their ill-gotten gains to criminal use.
 
Dairy Queen Latest Retailer To Report Hack
Known for its hot fries and soft-serve ice cream, Dairy Queen just made cyber history as the latest victim of a hack attack. The fast food chain said that customer data at some stores may be at risk.
 
Lessons from the JPMorgan Chase Cyberattack
JPMorgan Chase is investigating a likely cyberattack. The banking giant is cooperating with law enforcement, including the FBI, to understand what data hackers may have obtained.
 

Enterprise Hardware Spotlight
AMD's New FX Series CPU Breaks Processing Speed Record
The new FX-8370 processor from Advanced Micro Devices has set a record for silicon processor speed, the company announced. Overclocked, the eight-core chip was measured at 8722.78 MHz.
 
Intel Intros Lightning-Fast PC Processors
Call it extreme. Intel just took the covers off its first-ever eight-core desktop processor, which is aimed at hardcore power users who expect more than the status quo from their computers.
 
HP Previews ProLiant Gen9 Data Center Servers
Because traditional data center and server architectures are “constraints” on businesses, HP is releasing new servers aimed at faster, simpler and more cost-effective delivery of computing services.
 

Mobile Technology Spotlight
Rumor Mill Puts Mobile Wallet in iPhone 6
Apple is moving toward the mobile wallet world with its next iPhone. The tech giant has partnered with retailers, banks and major payment networks to make it happen, according to Bloomberg.
 
Will iPhone Finally Catch Up with NFC Mobile Payment Ability?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.
 
Visual Search To Shop: Gimmick or Game Changing?
Imagine using your phone to snap a photo of the cool pair of sunglasses your friend is wearing and instantly receiving a slew of information about the shades along with a link to order them.
 

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