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Social Media Haters Speak Up
Social Media Haters Speak Up

For all the complaining about Facebook and Google -- and all the comment rage you see on Internet news sites -- people are more satisfied with what they are experiencing online than they were a year ago.

  FULL STORY




  Social Media Haters Speak Up
Lessons From the Comcast Customer Service Fiasco Comcast Customer Service Fiasco

Lessons to be learned for all companies.

  FULL STORY
'How May I Help You?' Asks Jibo the Social Robot 'May I Help You?' Asks Jibo the Robot

Social device could have business uses.

  FULL STORY
Why Your Company Needs a Chief Customer Officer Why You Need To Hire a CCO

One reason: to increase the bottom line.

  FULL STORY
CCOs Making Positive Impact on Financial Success Chief Customer Officers Boost Profits

CCO Council reporting the benefits.

  FULL STORY

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T-Mobile Accused of Bogus Fees
Salesforce1 for Retail for Digital Age
Oracle Buys LiveLOOK Co-Browser
Domino's Debuts Mobile Order Helper
LogMeIn Pushes Live Chat into Mobile
Salesforce Desk.com Aims at Zendesk
Twitter Tops Web as Most 'Trustworthy'
The Future of Shopping Technology
China Bans Win 8 on Government PCs
Six Challenges Every CCO Faces
Amazon Introduces Twitter Service
Google Expands Same-Day Delivery
Is Snapchat Messaging Right for Biz?
CEOs Must Be Customer Evangelists
Salesforce Developing App SOS Button
Customers Need Marketing's Attention
Loop Puts Credit, Debit Cards on a Fob
HTC Boosting Customer Experience
'Augmented Reality' for Faster Buying
Hotels Hacked, Customer Data Stolen
Customer Care Needs To Be Job #1
UPS, FedEx Failed Many for Christmas
Yahoo's Mayer Sorry for Mail Outage
 
More on this topic...
Social Media Haters Speak Up
Survey says, now showing a little love.
Average Rating:
Comcast Customer Service Fiasco
Lessons to be learned for all companies.
Average Rating:
T-Mobile Accused of Bogus Fees
FTC has filed a lawsuit for overcharges.
Average Rating:
Why You Need To Hire a CCO
One reason: to increase the bottom line.
Average Rating:
Watson's First Consumer-Facing Gig
Helps military adjust to civilian life.
Average Rating:
'May I Help You?' Asks Jibo the Robot
Social device could have business uses.
Average Rating:

Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
 
Dropbox for Business Beefs Up Security
Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
 

Enterprise Hardware Spotlight
Watson Gets His First Customer Service Gig
Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.
 
Tablet Giants Apple and Samsung Feel the Heat
When a company saturates its home market with a once-hot product, expect it to pump up efforts elsewhere. Apple, for its part, is now pushing iPads to big corporations and the enterprise market.
 
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
 

Mobile Technology Spotlight
Tablet Giants Apple and Samsung Feel the Heat
When a company saturates its home market with a once-hot product, expect it to pump up efforts elsewhere. Apple, for its part, is now pushing iPads to big corporations and the enterprise market.
 
Is the Amazon Fire Phone a Winner?
A late entry into a packed category of smartphones, Amazon's Fire phone offers a variety of unique features. Now, the reviewers are assessing if they're enough to make the phone stand out.
 
Review: Amazon Fire Offers New Ways To Use Phones
The Fire phone uses Android, but Amazon has modified it to the point that it's barely recognizable. That means the phone offers new ways to navigate, discover and, of course, shop.
 

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