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LATEST IN CUSTOMER SERVICE
Dell's Unified Communications Suite Aids Data-Driven Decisions
Dept of Veterans Affairs Overhauling Customer Service
Apple Pay Rival Defends Itself Against Critics
FTC Says AT&T Misled Customers with Unlimited Data
Now on Aisle 3 at Lowe's: Customer Service Robots

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NETWORK SECURITY SPOTLIGHT
Using Internet-connected devices without strong passwords is inherently risky, as illustrated by reports that a Russian Web site is showing live footage from thousands of people's webcams.

ENTERPRISE HARDWARE SPOTLIGHT
Doctor Who had K-9, the robot dog that accompanied him on adventures through space. Now, Mountain View has K5, a 5-foot-tall, 300-pound robot security guard patrolling in the Bay Area.

MOBILE TECHNOLOGY SPOTLIGHT
To better its customer service, Comcast is pulling out at least some of the stops. The cable giant has launched an app so you can track the cable guy in real time. It's designed to ease customer frustration.

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