Infor Buys Cloud CRM App Saleslogix
Health Agencies Use Dynamics CRM
Desk.com: Video Customer Support
Video Enhances Customer Service
Carriers Face Throttling Accusations
Aiming to boost its CRM offerings, business application software and cloud services provider Infor has inked a deal to acquire Saleslogix’ cloud-based CRM application from Swiftpage.
A number of health and human service organizations have turned recently to Microsoft Dynamics CRM to improve their customer service and case management abilities, while keeping costs in tow.
The Salesforce Desk.com Support Center now lets you take customer service to a whole new level with a new feature that lets you deliver video to customers for self-service support.
Companies from Hertz to Target are rolling out one-click access to help via video chat. They're relying on an old adage: a real person, whose smiling face a customer can see, always wins.
Verizon Wireless, AT&T, Sprint and T-Mobile are not providing consumers with enough information about their data-throttling practices as required by a regulatory rule, according to a consumer group.