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Watson Boosts Customer Engagement
Watson Boosts Customer Engagement

The victory of IBM's Watson supercomputer on Jeopardy! demonstrated that computers could quickly process a vast amount of natural language content. Not surprisingly, businesses are taking notice.


  Watson Boosts Customer Engagement
Comcast Seeks Uber-Like Customer Service Comcast Customer Service Makeover

Goal is Uber-like praise for service.

The High Cost of Great Customer Service High Cost of Great Customer Service

Balancing profit goals, service needs.

Don't Just Sell to Your Customers, Market to Them Too Customers Need Marketing's Attention

To build loyalty and boost satisfaction.

Loop Puts Credit Cards on a Fob and Smartphone App Loop Puts Credit, Debit Cards on a Fob

Mobile app for electronic payments.



Secure Mobile Payments Announced
Poor IRS Service Hurts Taxpayers
HTC Boosting Customer Experience
'Augmented Reality' for Faster Buying
Target Breach: Banks vs. Retailers
Hotels Hacked, Customer Data Stolen
Starwood Testing Virtual Room Keys
Password Security Not Target's Issue
Customer Care Needs To Be Job #1
UPS, FedEx Failed Many for Christmas
Yahoo's Mayer Sorry for Mail Outage
Voice of the Customer Key to Success
Chief Customer Officer Role Evolving
Sprint Dead Last in Consumer Survey
Microsoft Unveils Dynamics Upgrades
Chief Customer Officer Award: MetLife
Google Helpouts for Live Advice Now
Can Verizon Help Obamacare Site?
IBM Buys Xtify in M-Commerce Play
Amazon Hires Big for Customer Service
Call Centers In Midst of Hiring Boom
Do You Need a Chief Customer Officer?
Dynamics CRM Is Winning with Banks
More on this topic...
Watson Boosts Customer Engagement
Future of customer interaction tech?
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Bezos Talks Grocery Delivery, Drones
Amazon's future touted for shareholders.
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Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
What Verizon's Data Breach Report Can Teach Enterprises
It’s probably not a jaw-dropper, but cyberespionage is officially on the rise. And the use of stolen or misused credentials is still the leading way the bad guys gain access to corporate information.
Top Cyberthreats Exposed by Verizon Report
Beyond Heartbleed, there are cyberthreats vying to take down enterprise networks, corrupt smartphones, and wreak havoc on businesses. Verizon is exposing these threats in a new report.
Where Do Web Sites Stand, Post-Heartbleed?
A security firm says the vast majority of Web sites have patched themselves to protect against the Heartbleed bug, but now there are questions raised on the reliability of open-source programs.

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