Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
Eliminate costly downtime!
Find out how with Free White Paper
& enter to win a Samsung Galaxy Note

www.apc.com
E-Commerce
Next Generation Data Center Is Here!
Average Rating:
Rate this article:  
4 Ways To Keep Your E-Commerce Site Safer in 2014
4 Ways To Keep Your E-Commerce Site Safer in 2014

By Jennifer LeClaire
January 3, 2014 12:42PM

Bookmark and Share
With the stakes so high, Internet retailers need to adopt a 360-degree approach to security during the holiday season, and year-round, ideally. Online retailers should implement security best practices by partnering with security providers for holistic support, said Sean Leach, VP, Strategy and Technology, VeriSign.
 



So you made it through the holiday shopping season without a scuffle. You watched Target get hit with one of the largest-ever data breaches and you’ve seen the predictions for the rising security threats in 2014 -- and they are kind of scary.

The big question is, how will you make your site more secure for the new year?

There’s lots at stake. According to the National Retail Federation, every single hour of downtime due to a Web site outage or a malicious attack can have significant impact on your reputation and revenue. VeriSign figures even a few minutes of downtime can lead to financial losses in the tens of thousands of dollars, not to mention customer frustration.

“With the stakes so high, Internet retailers need to adopt a 360-degree approach to security during the holiday season, and year-round ideally,” said Sean Leach, vice president of Strategy and Technology for the VeriSign Network Intelligence & Availability Group. He offered four tips on keeping your site secure.

Prepare for the Worst, Plan for the Best

To ensure Web site availability and security, Leach said online retailers need to prepare for the worst through escalation and incident response planning by outlining standard operating procedures for downtime, including establishing and training incident-response teams

“They should also monitor their site diligently to determine service health and identify anomalies quickly and accurately, as well as provide failover to back-up IP addresses to ensure the site is always available,” Leach said.

Improve Your Infrastructure

Leach recommends optimizing the scalability and performance of your Internet infrastructure with demonstrated management of the increased traffic load coming your way during the holiday shopping season.

“Whether you manage your site internally or through a vendor, a track record of maintaining satisfactory service levels during the rest of the year may not be a reliable indicator that service levels can be maintained during the peak holiday traffic season,” he said. “If scalability and performance of your infrastructure are not optimized, it could damage your sales revenue and reputation at the worst possible time.”

Don’t Forget About DDoS

With the increase in size and complexity of distributed denial of service (DDoS) attacks, Leach said companies should consider leveraging upstream service providers to protect both Web servers and DNS.

“If either goes down, a company could be out of business,” he said. “A cloud-based approach to both DNS management and DDoS protection provides a cost-effective alternative to maintaining uptime.”

Implement Security Best Practices

Finally, implement security best practices by partnering with a security provider for holistic support. Leach pointed out that not all e-commerce sites can develop an internal cyber intelligence capability.

“Security service providers can help to quickly identify and understand the various security incidents and their implications, determine effective mitigation and remediation tactics, and develop a clear plan to enhance security,” he said. “Delivered via the cloud, such services combine fully reliable DNS resolution and DDoS attack protection to support critical Web-based systems and reduce the risk of downtime.”
 

Tell Us What You Think
Comment:

Name:

Anonymous:

Posted: 2014-01-03 @ 1:38pm PT
Target data hacking was not even happened online but in physical store, what's the relevancy here?



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 E-Commerce
1.   Chief Customer Officers' Clout Grows
2.   Amazon Invests $2B To Grow in India
3.   Many Sites Are Studying Consumers
4.   Zillow-Trulia: Digital Ad Juggernaut
5.   Zillow Buys Trulia for $3.5 Billion


advertisement
Call Center Training: Tips for Success
Hire right, role play, and keep it real.
Average Rating:
Many Sites Are Studying Consumers
Facebook and OKCupid are not alone.
Average Rating:
Chief Customer Officers' Clout Grows
Especially in the tech sector.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
New 'Backoff' Malware Slips Undetected into Retail Systems
'Malicious actors' are using a new variety of malware to access consumer payment data remotely through point-of-sale systems, according to a report from the Department of Homeland Security.
 
IBM Beefs Up Identity Intelligence Security Solutions
Big Blue is betting big on identity intelligence. IBM just acquired a private firm with security software to govern user access to apps and data across cloud and on-premise environments.
 
USB Security Flaw Lets Hackers Hijack PCs
Hackers can use the firmware that controls USB functions to take control of computers, say security experts. That means there may be a new class of attack for which there are no defenses.
 

Enterprise Hardware Spotlight
AMD's ARM-Based Opteron Out in $3K Dev Kit
It's dubbed "Seattle" and it's AMD's first 64-bit ARM-based Opteron processor. The low-power chip is being released as part of AMD’s Opteron A1100-series developer kit, and aimed at high-end data center needs.
 
Apple Updates MacBook Pros, Cuts Prices Up to $100
The popular MacBook Pro laptop line just got an update and a price cut of as much as $100. The MacBook Pro with Retina display now includes faster processors and double the memory.
 
Dell, BlackBerry Not Sweating Apple-IBM Alliance
IBM's recent move to partner with Apple to sell iPhones and iPads loaded with corporate applications has excited investors in both companies, but two rivals say they are unperturbed for now.
 

Mobile Technology Spotlight
BlackBerry Messenger Now Available on Windows Phone
BlackBerry's free Messenger chatting and voice app is out of beta and widely available for Windows Phone users, the company said. BBM offers secure messaging, Groups, Voice, Channels and more.
 
Virgin Mobile Offers Custom Smartphone Plans
As the wireless carrier wars continue heating up, Virgin Mobile just threw the customization coal onto the fire. The firm has debuted a no-annual-contract plan with rates based on individual use.
 
Collaboration Provider Asana Revamps Mobile App
Asana, a collaboration software provider started by a Facebook founder, is now out with a rebuilt native iOS mobile app. It replaces one that even the company admits was not up to par.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.