Lionbridge Announces Partnership With Liveperson To Bring Real Time Intelligent Online Customer Engagement To Global Markets With Geofluent For Liveperson Chat -- Integrated Real-Time Chat Translation Instantly Engages Prospects and Customers across Language Barriers to Increase Revenue and Reduce Support Costs
WALTHAM, Mass., October 25, 2011 -- Lionbridge Technologies, Inc., a leading provider of translation solutions today announced a partnership agreement with LivePerson, Inc. (Nasdaq: LPSN), a provider of online engagement solutions. With the agreement, the two companies will market and promote Lionbridge GeoFluent for LivePerson Chat, a powerful, integrated cloud-based multilingual chat that gives contact centers and enterprises on-demand, quality translation within their existing LivePerson chat application. GeoFluent for LivePerson Chat is being featured at Aspire 2011, LivePerson's global customer summit taking place today in New York City, and can be seen here live on the GeoFluent.com website.
With over 8,500 clients, and over 13 million chats each month, LivePerson chat is enabling organizations to increase online sales conversions, grow average order value, decrease email and voice support costs and improve customer satisfaction scores above other human-assisted channels. However, due to language barriers, many enterprises fail to engage online effectively with their prospects and customers, leading to missed revenue opportunities and unnecessary expensive in-country support costs.
GeoFluent for LivePerson Chat removes these language barriers by allowing English-speaking agents to engage customers and prospects online in multiple languages from one location. Because GeoFluent is easily customized to reflect each organization's brands, products, languages and expertise, GeoFluent multilingual chat comprehensive and actionable.
"With a shared vision, a common customer base, and a powerful integrated solution, LivePerson and Lionbridge are ready to address the growing demand for integrated, cloud-based solutions that deliver significant, measurable benefits for global organizations," said Rory Cowan, CEO of Lionbridge. "Together we will extend the powerful benefits of online engagement by helping organizations increase online sales, reduce dependence on in-country personnel and increase agent productivity as they effectively connect with customers and prospects on-demand, anytime in any geography."
Benefits of GeoFluent for LivePerson Chat include the ability to:
• Accelerate revenue opportunities by turning agents into "Global Communicators" with real time, proactive multilingual chat for pre-sales engagements within existing LivePerson applications
• Reduce costs of in-country support infrastructure and improve time to resolution for international customers by allowing online chat agents to support users in multiple geographies from one location.
• Ensure privacy of multilingual communication with an -scale, multi-tenant platform that protects brand integrity and ensures secure multilingual communication
Please listen to a recent with LivePerson and Lionbridge to hear more about the opportunities for customized multilingual chat.
About Lionbridge GeoFluent for LivePerson Chat
GeoFluent is an on-demand translation platform that integrates Lionbridge's cloud-based language customization solutions with a statistical machine translation engine developed in IBM's Watson Research Center. As a result, enterprises gain a unique, real-time, secure SaaS solution based on proven technology that has been adopted successfully in large-scale commercial environments. GeoFluent for LivePerson Chat is an integrated, real-time online engagement solution that allows agents to engage users in multiple languages in real time within their existing LivePerson chat application. As a result, organizations can facilitate faster time to purchase through proactive multilingual engagement, and reduce global support costs through effective online customer care.
Lionbridge Technologies, Inc. (NASDAQ: LIOX) is a provider of translation, development and testing solutions. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content lifecycle - from development to translation, testing and maintenance. Global organizations rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments. Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com.