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CUSTOMER RELATIONSHIP MANAGEMENT NEWS. UPDATED 6 MINUTES AGO.
You are here: Home / Mobile Tech / T-Mobile Expands to 20 More Nations
T-Mobile Rolls Out Coverage in 20 More Countries
T-Mobile Rolls Out Coverage in 20 More Countries
By Jennifer LeClaire / CRM Daily Like this on Facebook Tweet this Link thison Linkedin Link this on Google Plus
PUBLISHED:
SEPTEMBER
18
2015
Wireless carrier T-Mobile is making good on its expansion promises. On the heels of announcing dramatically extended domestic LTE coverage, America’s third-largest carrier is now beefing up its international coverage in a big way.

T-Mobile has added 20 new countries and destinations to its Simple Global, Un-carrier 3.0 plans. That means T-Mobile Simple Choice postpaid customers can now tap into flat-rate calls for just 20 cents a minute in 145 countries and destinations around the world.

“The carriers have made billions overcharging consumers who just want to stay connected overseas, and we’ve changed all that,” said John Legere [pictured], president and CEO of T-Mobile. The plan includes all of Europe and South America.

Making Direct Comparisons

By T-Mobile’s estimates, its Simple Global plan covers more than 90 percent of the trips Americans take beyond U.S. borders every year. Perhaps one of the most welcome additions to the international line up is the Bahamas, which sees over 2 million American visits each year, according to the company’s research.

Legere isn’t pulling any punches with the competition. T-Mobile’s announcement made some direct comparisons with Verizon. Customers on Verizon’s International Travel Preferred Pricing plan, for example, pay $250 for 1 GB of data based on published rates of $25 per 100 MB. That’s on the low end, with the high end seeing costs swell to $2,099.20 for a single gigabyte of data, T-Mobile said. Verizon could not immediately be reached for comment.

T-Mobile is certainly tapping into a need felt by many Americans. One of its recent surveys reveals over 50 percent of carrier customers turn their data off as soon as they leave the U.S. to avoid costly roaming charges. American business users who frequently travel outside the country feel the pain more than most. In 2014, U.S. businesses paid their carriers $7.3 billion in wireless data charges for employees roaming abroad, according to RCR Wireless.

Really Good News

We turned to Jeff Kagan, an independent telecom analyst in Atlanta, to get his thoughts on the new international plans. He told us T-Mobile continues its expansion into markets in other countries around the world to meet the needs of its growing customer base.

“This is good news for T-Mobile customers who make calls from those countries,” Kagan said. “While I don't know if it'll make any difference at all to their bottom line, it's good for that slice of their user base. Wireless carriers are always looking for new ways to grow. This is one of them for T-Mobile.”

Good news, indeed. T-Mobile is reporting much lower overall costs on its network for road warriors on week-long business trips. On top of these savings, T-Mobile is reminding customers that its “Mobile without Borders” plan lets users call land lines and mobile phones -- and delivers 4G LTE data from their plans -- across the U.S., Mexico and Canada at no extra cost.

Image credit: T-Mobile.

Tell Us What You Think
Comment:

Name:

GPB:
Posted: 2015-09-20 @ 11:21am PT
AT&T charged me about $3 for a phone call I didn't even answer in Dubai. Now tmobile charges me 20 cents and nothing if I'm on WiFi.

Newman Lin:
Posted: 2015-09-19 @ 7:29am PT
T-mobile gave me international free text message and data roaming in UK. Love It!

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