You might not have thought it was possible, but Microsoft appears to have outdone itself this time -- but not in a good way. With Windows 10, the company has somehow managed to design an operating system that seems to be even less popular than the wildly unpopular Windows 8 it was designed to replace, if the number of complaints rolling in are anything to go by.
Thousands of users in the U.K. alone have written in to complain about Redmond’s latest OS, according to Which?, a UK-based consumer advocacy group. “We’ve received well over 1,000 complaints about Windows 10, as well as plenty of comments on Which? Conversation, with PC users telling us that this software update has brought them nothing but problems,” Andrew Laughlin, senior researcher for Which? Technologies wrote on the group’s site. “We’re calling on Microsoft to do better.”
The complaints cover a wide variety of problems with the new OS, including peripheral devices no longer working with the new system, email accounts failing to sync, files and data being deleted, and forced uninstalling of applications -- even apps produced by Microsoft, such as Office 2010. In some cases, users have reported problems so severe that they have had to pay technicians to fix them.
What appears to make the problem even more frustrating are the aggressive tactics the company has adopted in pushing users to upgrade to the new system, with intrusive pop-ups that constantly remind them to update their machines. Some users have reported that even after declining the update several times Windows 10 has automatically installed itself anyway. The problem of unwanted upgrades has been so pervasive that some users have even compared the upgrader to malware.
While Microsoft has offered free customer service to anyone experiencing problems with the new OS, many users said they have had trouble contacting the company.
Given the near ubiquity of Windows machines in the business world, the problem may be particularly acute for enterprise clients.
But it wasn’t supposed to be like this. When it was first released a year ago, Windows 10 was seen as the answer to one of Microsoft’s biggest problems: the unpopularity of Windows 8. That operating system, which significantly changed the user interface, proved so unpopular with clients that many reported “downgrading” back to the popular Windows 7.
Windows 10 was to be the operating system's return to form, with the restoration of the familiar desktop environment and features such as a new and improved browser to replace the aging Internet Explorer. The company even made the unprecedented step of offering Windows 10 at no cost. While Apple and other companies typically make their operating system upgrades available free of charge, the move was a first for Microsoft, which has traditionally sought to make a profit off users’ needs for a Windows environment.
However, there may not be a whole lot users who are not satisfied with the new system can do. If users don’t have either a recovery partition or separate copy of their previous OS, they’ll just have to make their peace with the new Windows 10 world. Unless, of course, they opt to make the jump to the Linux operating system.
Posted: 2016-12-21 @ 5:42am PT
Ever since I installed 10, the number pad only displays an = sign on the screen regardless of the key pressed on the number pad.
bye bye 10:
Posted: 2016-12-15 @ 12:43pm PT
I've used Windows for years and was always a loyal supporter but this nightmare called Windows 10 is forcing me to jump ship. I'm now researching Linux, Mac and anything but Microsoft. Their arrogance in forcing this system on me, changing my settings after their updates, updates that cause my screen to freeze as if something is wrong with my pc. Updates that render expensively bought software that used to work as now useless software. The list goes on. I'm no longer a Microsoft fan.
Pansy H. Young:
Posted: 2016-10-11 @ 12:35pm PT
I have recently noticed that suddenly several of my Word and Adobe files have disappeared. Iam using the windows 10 OS.In fact nothing created in 2016 is in existence anymore.This is very distressing for me. What should I do to restore these missing files??
Posted: 2016-10-03 @ 4:26pm PT
I installed W10 from W8.1 right in the begin. I had a lot of problems with updates, slow computer... Then I reset PC ... all settings, update security, recovery and chose keep my files. Since then, computer is fast and works like breeze. I am using M Edge and W defender.
Posted: 2016-10-01 @ 11:55am PT
I stumbled on this article as I was Googling for what the ramifications would be if I turned off my computer during updating. I have had this laptop for 6 weeks. That's it. I am currently late for an appointment (in which I need my laptop) as I have been sitting waiting for this spontaneous "updating" for almost an hour. I am pretty sure I am going to need to reschedule it. I wish I had known it would go through unwarned updating that would render your computer useless for at least an hour. I would've planned for this random event and I would've put my files on a flash drive. It's ridiculous that I need to worry about that. The Wifi randomly disconnects and will not reconnect to a network unless I restart it. It has actually frozen on me at least 4 times. (Not sure if it's the laptop or Windows fault). Again, This is only 6 weeks old. I am perfectly happy NOT having updates for awhile.
Posted: 2016-09-29 @ 10:46am PT
Despite having set my computer to refuse updates without my express consent, I come back into the room to find it in the middle of a 12-hour update/reboot fiasco. Ultimately this ends up with the whole thing being "corrupted by a virus" (which I still do not believe). I had to bring it into a computer shop to have it "refreshed" lest it turn into a huge paperweight.
While the data files were backed up successfully the programs -- some of which were very difficult to come by -- were not. Additionally, the Windows Wireless Keyboard I use suddenly started causing the blue screen of death, so I had to purchase a new Logitech keyboard that works. The AU created a 100 MB partition out of nowhere consisting of a 21 MB Microsoft keystrokes tracker file (oh hell no...!). And all of my other browsers (Chrome/Firefox) and settings to default to different media players are reset as, you guessed it, all those other players and programs I have defaulted to are gone. Basically UA reset my computer to factory default as though I hadn't been using it for the past 18 months. :(
Posted: 2016-09-28 @ 12:06am PT
How can anyone install this OS when it's not a mature Product! (It's a prototype) Microsoft should better pay the user for helping them to find faults.
Posted: 2016-09-26 @ 12:15pm PT
I can't say that I've had any serious problems with Windows 10 and it's certainly easier to navigate around in than Win 8. My two biggest complaints are the degree to which you have to sign over control of your computer to "Uncle Bill" and endure their intrusive remote meddling under the hood, coupled with the fact that the interface is just butt ugly. All in all, I'm glad my Win 10 machine isn't my daily driver. I much prefer Mac OS.
Posted: 2016-09-26 @ 11:12am PT
Windows 10 update is installing as I type; took 20 minutes to install, has now been 'Working on updates' for 30 minutes and is at 15%. Just as well that I got to work 2 hours early today, pity that I'm sitting twiddling my thumbs not earning money thanks to Microsoft's corporate bulldozing tactics.
Posted: 2016-09-26 @ 10:42am PT
Windows ten is the most abusive plan by IT heads yet. To change everything from where to find the tools, how to turn things off to prevent them from coming in and out of your computer such as automatic updates and the need to be connected to the internet just for the "how to" is bull.
Posted: 2016-09-26 @ 12:32am PT
I used to have a completely good operating system, W7, until I downloaded and installed W10. Unfortunately at the end of the install I was met with the error message that W10 failed to install. Since then I have had no end of trouble with W7. No devices have been found so any Windows programs that use downloads, printers, saving of Internet pages, adding Favourites, photo downloads from mobiles, all are out. Not only that, I could not get W7 updates as the Error message always came up, W10 is not installed. I have progressed from Level 5 service techs through levels 4, 3 and now 2 since 1st August and still the problems remain. However I can now get W7 updates. This in itself is a mixed blessing. It was ironic that the remote repair program could only be downloaded using Google Chrome. A part of the so called repair was to remove Internet Explorer. I live in hope.
Posted: 2016-09-25 @ 6:48pm PT
@JGK. I was not actually laughing at the complaints but that people would recommend moving to a different OS because of this. Most users probably don't understand enough about their machine to be able to figure out what is going wrong, often it is something quite simple. It is certainly not luck. Problems do not arise due to some random event but due to the complexities of the software and hardware involved. Windows runs on thousands of different platforms and has to support thousands of different types of hardware. Mac OS is written to run on a handful of different platforms and they don't care so much about backwards compatibility. If a user cannot figure out Windows, I doubt they would have much success with Linux either. I use Windows, Mac and Linux but I would recommend Windows 10. If you are having problems, get some professional advice just like you would with your car.
Posted: 2016-09-25 @ 11:19am PT
I wonder what the real number of computers affected is.
Which has records of about 10% of their reader computer affected. World wide the total number could be 100s of thousands. My updated laptop was affected, I have two more that were not. Over a month or so I have done everything possible to clear it with no success.I have spent many hours trying everything. I can only guess at the enormous problem that it could have caused business and those with only basic knowledge of using their laptops.
Posted: 2016-09-25 @ 10:21am PT
windows 10 is worse than 8, next machine I buy will not have Microsoft attached to it. I have been through every version since 2000, I really did like 8 because it was interesting to learn, but 10 is very problematic and by far the most irritating version to enjoy.
Posted: 2016-09-25 @ 7:06am PT
@skp: You might be laughing about the complaints, but clearly others are not. Glad to hear that your Win10 upgrades have all gone smoothly; wish everyone else had the same good luck.
Posted: 2016-09-25 @ 2:02am PT
Since 95, the rule is don't upgrade, do a clean install. Upgrades fail on PCs with "history". Now they have released an OS that is based on upgrades. FAIL. Keeping me in work though!
Posted: 2016-09-25 @ 1:17am PT
What a garbage article. 1000 complaints, doh. I manage hundreds of Windows PCs (unfortunately Macs too) and I have had no problems at all upgrading them to Win10. I have to say it is the best OS yet and would recommend anyone to upgrade. Jump to Linux, hahaha. No fear of a virus or malware on Mac, hahaha.
Posted: 2016-09-24 @ 5:24pm PT
After working on Windows since 1995 I found my pc crashed under a non wanted upgrade from Win7 to Win10. I lost quite a few documents which I didn't save on my external hard drive. I was so angry that I bought an Apple laptop. I am not a fan of Apple and after working on a Mac for three months I am still not a fan. But I am slowly getting used to it. I can work on it without the fear of virus, malware and so forth. Yet I keep tracking the news about Windows 10 hoping things will be alright. (It seems that people who accept all the default settings do not run into problems that soon.) But now also Apple comes up with some spying assistant, like Windows. I'd rather read a book about how to use Linux. Steep learning curve, but probably worth it.
Posted: 2016-09-24 @ 3:49pm PT
Win10 is and has always been a major headache. Every time it auto updates, I lose multiple functions on my laptop, such as scrolling and all touchpad functions are GONE! Bring back 8.1. Why did you guys steal it from us when it was just starting to work great? If it isn't broke don't fix it, guys!
Posted: 2016-09-24 @ 2:46pm PT
Every time a Windows 10 update comes through, something else doesn't work properly. Last night a large update ran and I can no longer print without going through a lot of steps, including sending the file to Edge. What used to be a simple job now takes 5 times longer, and also creates a bunch of documents I don't need to keep. So that's another step to delete them!
I have never bought an Apple product, and I don't like the company, but I will be getting a Mac as soon as I get the money.
Could there be a saboteur at Microsoft, hired by Apple?
Posted: 2016-09-24 @ 9:48am PT
I don't know what went wrong with e-sata and W10. For a short time it worked but no longer. It has been endless frustration. Not just one machine but 4 for starters.
Posted: 2016-09-24 @ 7:30am PT
Microsoft has become a predator company treating customers like slaves in a penal colony. They manage to take control of our computers and we may never get the control back. Shame on them. Escaping MS 10 is daunting but worth it once free.
Posted: 2016-09-24 @ 7:28am PT
I've been involved with many Windows 10 upgrades, from eight year old machines to newer ones. Windows 10 has worked well in all cases, no issues.
Julio G. Hernandez:
Posted: 2016-09-24 @ 6:42am PT
Windows 10 is not working good enough as I expected. Fotos, Mails, and some applications are working faulty as Edge. I have switched to Google Chrome and their applications are working OK. Probably I will jump to Linux. It is a real shame. All your help is charged with payment and is not fair.
Posted: 2016-09-24 @ 6:05am PT
These are complaints by people that are unaware of their own PC problems. The world is slowly becoming dumber as time goes on. The only thing MS did was expose that.
Posted: 2016-09-24 @ 6:04am PT
I totally agree that windows 10 is the worst system I have ever used. I have tried everything and now even my keyboard keys are coming off. I can't even use word without losing the file or having it "disappear". Is anyone changing to Apple?
Posted: 2016-09-24 @ 12:34am PT
windows 10 RULE EARTH
Exotic Oriental Dancer:
Posted: 2016-09-23 @ 9:06pm PT
Windows 10 is the best OS I've used and that includes El Capitan 10.11.6. I remain baffled by the complaints. Runs on the new powerful computer and runs on nearly decade old computers.
Posted: 2016-09-23 @ 6:56pm PT
Click bait article!!
Totally agree with Lobo
Posted: 2016-09-23 @ 6:15pm PT
I live in fear of Microsoft now. I have a bare bones PC set-up for businesses purposes only. I have tried to eliminate as many unnecessary Microsoft products as possible, OneDrive, Cortana, Edge, Outlook, etc just to eliminate my update and privacy vulnerabilities. However, each time they force a "Windows 10" update on me I almost always lose a half day (minimum) fixing what the update has inadvertently disabled. After using "Windows 10" now for six months, I would rate it a DISASTER. In 2014 the new Microsoft CEO, Satya Nadella, had the temerity to layoff a huge part of its Quality Assurance department and we now see the results. For the longest time I resisted trying Apple's Macintosh computers and OS thinking MS was always superior. My experience with Windows 10 has changed that, my next computer will be a Macintosh. Microsoft Windows 10 is headed to the same destination as its Explorer web browser. All I can say is Good Riddance!!!
Posted: 2016-09-23 @ 2:34pm PT
My laptop turns off even though it is set for "never" in the power settings and when I boot up my desktop icons have all been moved. I have to put them all back one by one and MS has not yet returned the lock desktop option they removed several os versions ago.
Posted: 2016-09-23 @ 12:11pm PT
Mine is ok at the moment. It Does ask to upgrade quite often. Do I need to do it this often?
Posted: 2016-09-23 @ 10:04am PT
Is this a story? 1000 complaints for an OS nearly 400 million installations?