Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Business Intelligence Sales & Marketing More Topics...
Build Apps 5x Faster
For Half the Cost
Enterprise Cloud Computing

On Force.com
Customer Data
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
What Enterprises Can Learn From eBay Data Breach
What Enterprises Can Learn From eBay Data Breach

By Jennifer LeClaire
May 22, 2014 10:54AM

Bookmark and Share
There are steps enterprises can take to avoid data breaches like the one eBay suffered recently. To protect against data breaches, companies could provide active defense against credential-stealing malware on workers' machines, especially when they're using their own devices. And eBay and others should also offer two-factor authentication methods.
 



When eBay asked users to change their passwords on Tuesday, it set off a firestorm of speculation. We don’t know much beyond the fact that a cyber attack compromised a database that contained encrypted passwords and other non-financial data. eBay said it’s not likely hackers could crack the encrypted passwords.

While eBay sorts through the details for members -- which include millions of buyers and sellers who conducted $205 billion worth of business in 2013 -- many enterprises are left wondering who’s next and what more they can do to avoid becoming the next technology news headline.

We caught up with TK Keanini, CTO at network security firm Lancope, to get his take on what the eBay breach really means in the context of enterprise security. He told us this is an unfortunate event but the reality is that all companies need to be ready for it to happen.

“Some companies are more ready than others. For example, eBay should programmatically force a reset of all passwords because just asking nicely will be ignored by too many,” Keanini said. “They also should offer a two-factor authentication method as others have done. All of these things help raise the cost to attackers.”

How to Guard Your Company

We also turned to Jeff Davis, vice president of engineering at security firm Quarri Technologies, to get his thoughts on what really happened. He told us it sounds like eBay’s systems were exposed when attackers managed to steal eBay employees’ account credentials. So what can other companies hoping to avoid eBay’s fate do to protect themselves?

Davis offered several options. First, you could disconnect sensitive systems from public networks, and require employees to be physically present inside secure facilities to access those systems, he said. However, he admited this is obviously impractical for a lot of organizations.

“Another approach is to use modern security software that can provide active defense against credential-stealing malware on employees’ machines,” Davis said. “This kind of thing is especially important when employees are out of the office or using their own laptops, where the security state of the local network and device are less well known.”

Does Encryption Stand a Chance?

Employees are the biggest threat to a company's security when it comes to data breaches, and a compromised employee login is a serious thing since many companies don’t keep current records of who has access to what data. At least that’s what Tom Smith, vice president of business development and strategy at CloudEtnr, a division of the French identity management firm Gemalto, told us. (continued...)

1  |  2  |  Next Page >

 

Tell Us What You Think
Comment:

Name:

m jareaux:

Posted: 2014-06-13 @ 8:53am PT
It's just not true that financial information wasn't compromised in the hacking. Two days before Ebay went public with the hacking, I was asked to verify my credit card information while attempting to change my password online (before the announcement that we should all change them). When I called Ebay with problems, using the number on a screen which itself may have been a con, a guy asked me for verifying info about my identity. Things like the color of my vehicle, home purchase info, etc that I was surprised that Ebay even had. After the announcement, I realized I needed to cut off the credit card because it absolutely was involved. Companies should be completely honest and transparent, instead of primarily focused on dividends. They will get more dividends if they are honest about their faults, limitations and breaches.

suresh:

Posted: 2014-05-23 @ 7:09am PT
Interesting article. Though customer data is encrypted forcing them to reveal sensitive information will risk opening them up to identity theft, moreover requiring users to provide secondary security information like answers to secret questions can be avoided which limits the user data that's been exposed. I work for McGladrey and there's a whitepaper on our website that offers good information on our website that readers of this article will be interested in @ http://bit.ly/1c0f35M



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 Customer Data
1.   Facebook To Track Users' TV Habits
2.   Salesforce Partners with Philips
3.   Facebook Social Experiment Irks Us
4.   Montana Health Care Data Hacked
5.   Systems Still Vulnerable to Heartbleed


advertisement
Facebook Social Experiment Irks Us
Secretive test was legal, but ethical?
Average Rating:
Facebook To Track Users' TV Habits
Teams with Nielsen for mobile analytics.
Average Rating:
Where In World Is the Private Data?
IT security pros don't have a clue.
Average Rating:
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Juniper DDoS Solution Aims at High-IQ Networks
In the face of more complex attacks, Juniper Networks is boosting its DDoS Secure solution to help companies mitigate the threats with more effective security intelligence throughout the network fabric.
 
Large-Volume DDoS Attacks Hit Record in 2014
The number of distributed denial-of-service (DDoS) attacks set a record in the first half of 2014, according to a report by Arbor Networks. The number of attacks over 20 GB/sec doubled.
 
U.N.: Nations Hide Rise in Private Digital Snooping
Governments on every continent are hiding an increasing reliance on private companies to snoop on citizens' digital lives, the U.N. human rights office says, with grave concerns about privacy.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Business Intelligence | Sales & Marketing | Contact Centers | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.